Experience

New York State Nurses Assoc

• United States

• Executive Assistant

  • Mar 2022 - Present



Office and Professional Employees International Union (OPEIU)

• Public Relations and Communications Services
• 1 - 100 Employee

• Office Administrator

  • May 2018 - Sep 2020

  Oversaw office operations while consistently discovering opportunities for procedural improvement. Supported the work environment with good morale and a strong work ethic. Analyzed and reported data to assist with decision-making. Assisted with preparing documents and presentation materials for meetings and reviewing project documents for accuracy and completeness. Partnered with leadership on organizational and people-related strategy and execution. Routinely utilized solution-focused thinking, empathy, strong judgment, and decision-making skills.Key Achievements:• Recommended new ways to improve office procedures resulting in 87.5% efficiency• Accelerated onboarding and training of new employees by creating operations manuals for multiple roles• Eliminated the need to hire a new team member by performing dual roles in operations and accounts payable with an estimated $50K annual savings• Resolved critical issues by developing unique and creative solutions to avoid operational disruptions• Identified a cost-saving solution to reduce expenditure by 76%• Maintained timely and accurate input of information in the accounting system preventing communication, invoicing, and payment delays



Cielo Technologies LLC

• United States
• Telecommunications

• Business Coordinator

  • Dec 2016 - May 2018

  Ensured smooth functioning of daily business operations. Supported a five-person sales team. Worked with departments to identify key processes and improvement opportunities. Provided timely and professional customer service to clients, partners, and account managers. Key Achievements:• Implemented an inventory tracking system to ensure maintaining enough products to fulfill orders resulting in a 13% increase in sales• Recommended a new customer relationship management (CRM) platform resulting in improvements for quality and efficiency with $115K growth in quarterly gross revenue• Established and maintained relationships with both new and existing customers and vendors to encourage new and repeat business opportunity• Ensured customer satisfaction by listening to customers’ concerns and coordinating with account managers and other departments for solution-focused outcomes • Organized and streamlined sales process to facilitate the discovery of opportunities



Mantab Food Group

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2013 - Sep 2016

  Provided administrative support to a 20-person office. Fielded and screened an average of 50+ daily incoming calls. Responded to email inquiries and greeted guests. Analyzed reports to retract important information for decision-making. Created spreadsheets and presentations for meetings. Key Achievements:• Utilized clarity, humor, and a positive work ethic to establish a spirited organizational culture throughout the company• Cultivated excellent long-term relationships with clients by maintaining ongoing communication and facilitating solutions to address concerns• Maintained a highly effective organizational and filing system containing hundreds of documents resulting in easy and fast access to critical information• Successfully managed calendar including scheduling meetings, rooms, and appointments



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Accounts Receivable Representative

  • Sep 2008 - Jan 2010

  Negotiated payment arrangements for overdue balances and entered payments into the system. Granted extensions and reconciled discrepancies with clients. Followed up on past due accounts and sent reminders for upcoming payments. Key Achievements:• Demonstrated ability to exercise independent judgment in obtaining payments• Increased collection speed by taking one-time credit card payments to bring accounts up to date• Reached monthly quotas on credit card payments• Achieved the 80% respected payment arrangements per month



RBC

• France
• Design Services
• 1 - 100 Employee

• Teller

  • Sep 2006 - Jan 2007

  Completed financial transactions promptly. Offered various products and discovered sales opportunities. Referred potential customers to loan officers. Went above and beyond customers’ needs.Key Achievements:• Exceeded monthly goals by selling the company’s new products and services to clients• Successfully resolved ongoing issues with clients• Performed advanced transactions such as foreign exchange• Praised for consistency and excellent customer service Completed financial transactions promptly. Offered various products and discovered sales opportunities. Referred potential customers to loan officers. Went above and beyond customers’ needs.Key Achievements:• Exceeded monthly goals by selling the company’s new products and services to clients• Successfully resolved ongoing issues with clients• Performed advanced transactions such as foreign exchange• Praised for consistency and excellent customer service