Experience

ICPSR at University of Michigan Institute for Social Research

• United States
• Research Services
• 1 - 100 Employee

• Director of Product & UX

  • Sep 2023 - Present

  Ann Arbor, Michigan, United States

• Head Of Customer Experience, Digital Strategy and Innovation

  • Apr 2022 - Sep 2023

  Ann Arbor, Michigan, United States Established a UX unit consisting of researchers, designers, and UX Engineers. Partnered with various functional units to create UX vision, strategy, roadmap, work processes, success metrics, and design operations. Collaborated with marketing and branding leads to establish a Design System. Scaled team to its current size of 11.

• Product Design Team Lead

  • Nov 2021 - Mar 2022

  Ann Arbor, Michigan, United States



University of Michigan - School of Information

• United States
• Higher Education
• 200 - 300 Employee

• Adjunct Lecturer

  • Jul 2022 - Present

  Ann Arbor, Michigan, United States Taught a Masters level course on navigating fuzzy goals in UX.



Michigan Institute for Clinical & Health Research, Michigan Medicine

• Director of Design & Innovation

  • Jan 2019 - Oct 2021

  Ann Arbor, MI Created a program dedicated to user-centered innovation at Michigan Medicine. Managed a portfolio of approximately 20 concurrent design projects, including those executed by 3rd party partners. Set up innovation best practices and accounting metrics. Helped Michigan Medicine units pivot to a human-centered culture.

• Human Centered Design Lead

  • Dec 2012 - Dec 2018

  Ann Arbor, Michigan, United States Led the design of multiple health related digital products. Collaborated with web designers, marketing experts, engineers, project managers, and content teams on product design. Scaled products to healthcare organizations across the nation.

• Product Designer

  • Dec 2009 - Nov 2012

  Designed health research related digital products for the University of Michigan.

• Web Applications Developer

  • Oct 2007 - Apr 2009

  I helped conceptualize and develop a Flex based application for converting research data into the international documentation standard (DDI) that is in use today. The aim of this project was to eliminate the need of an XML specialist for this task and bring it to the level that researchers themselves can document data in this format.

• Graduate Student Research Assistant on Recommender Systems

  • Aug 2008 - Dec 2008

  Working as a research assistant on manipulation resistant recommender systems. The team was involved in researching and developing new recommendation systems that were averse to manipulation and hence more reliable. The recommendation systems were developed in Perl.