Alona Ana Agustin

Chief Executive Officer/President at Absolute Bliss Foundation
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Contact Information
us****@****om
(386) 825-5501
Location
Irvine, California, United States, US

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Jay Cleveland

Ana Alona is very realizable and detail orientated and she stick with the client to the very end

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Credentials

  • ABA Paralegal
    American Bar Association
    Mar, 2010
    - Sep, 2024
  • Life Agent
    California Department of Insurance
    Jul, 2002
    - Sep, 2024
  • CA Real Estate License
    California Department of Real Estate
    Aug, 1990
    - Sep, 2024

Experience

  • Absolute Bliss Foundation
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Chief Executive Officer/President
      • Jun 2022 - Present

      Absolute Bliss Foundation Inc. is a Non-profit Organization In charge of overseeing the business’s strategic vision and leading business decisions to drive growth. Collaborating with executive & leadership team, implementing strategic plans for the organization's development and managing relationships with stakeholders. Absolute Bliss Foundation Inc. is a Non-profit Organization In charge of overseeing the business’s strategic vision and leading business decisions to drive growth. Collaborating with executive & leadership team, implementing strategic plans for the organization's development and managing relationships with stakeholders.

  • Simple Strategic Consulting
    • United States
    • Consumer Services
    • Financial/Business Strategist
      • Aug 2005 - Present

      WEALTH ACCUMULATION & ASSET PROTECTION. Simple Strategic Consulting partners with business across industries, providing a holistic service of strategic debt and financial management while educating on the art of asset utilization. We specialize in developing methodical strategic tactics and asset utilization to create and implement debt management strategies to leverage an individual’s DEBT & INCOME to optimize finances to create positive cash flow and achieve financial independence with… Show more WEALTH ACCUMULATION & ASSET PROTECTION. Simple Strategic Consulting partners with business across industries, providing a holistic service of strategic debt and financial management while educating on the art of asset utilization. We specialize in developing methodical strategic tactics and asset utilization to create and implement debt management strategies to leverage an individual’s DEBT & INCOME to optimize finances to create positive cash flow and achieve financial independence with a lifetime of protection. Consulting in wealth accumulation, financial protection, debt collections/litigation, skip tracing, inquiry gathering, data protection, judgment enforcement and legitimate credit repair/restoration. Perform extensive compliance of FDCPA , FCRA, and AML/KYC. Show less WEALTH ACCUMULATION & ASSET PROTECTION. Simple Strategic Consulting partners with business across industries, providing a holistic service of strategic debt and financial management while educating on the art of asset utilization. We specialize in developing methodical strategic tactics and asset utilization to create and implement debt management strategies to leverage an individual’s DEBT & INCOME to optimize finances to create positive cash flow and achieve financial independence with… Show more WEALTH ACCUMULATION & ASSET PROTECTION. Simple Strategic Consulting partners with business across industries, providing a holistic service of strategic debt and financial management while educating on the art of asset utilization. We specialize in developing methodical strategic tactics and asset utilization to create and implement debt management strategies to leverage an individual’s DEBT & INCOME to optimize finances to create positive cash flow and achieve financial independence with a lifetime of protection. Consulting in wealth accumulation, financial protection, debt collections/litigation, skip tracing, inquiry gathering, data protection, judgment enforcement and legitimate credit repair/restoration. Perform extensive compliance of FDCPA , FCRA, and AML/KYC. Show less

  • TRUE Empower, Inc.
    • United States
    • Non-profit Organizations
    • Executive Vice President
      • Feb 2019 - Present

      TRUE Empower Inc., is a Non-Profit Organization. Work with the board of directors and other senior executives of the organization to develop and enforce policies and objectives for the organization to ensure it maintains its values and meets established goals. Oversee and maintain the financial budgets for the organization. Ensuring the organization is compliant with state and federal guidelines as a nonprofit organization, allocating funds for each department and ensuring the financial… Show more TRUE Empower Inc., is a Non-Profit Organization. Work with the board of directors and other senior executives of the organization to develop and enforce policies and objectives for the organization to ensure it maintains its values and meets established goals. Oversee and maintain the financial budgets for the organization. Ensuring the organization is compliant with state and federal guidelines as a nonprofit organization, allocating funds for each department and ensuring the financial stability of the organization. Show less TRUE Empower Inc., is a Non-Profit Organization. Work with the board of directors and other senior executives of the organization to develop and enforce policies and objectives for the organization to ensure it maintains its values and meets established goals. Oversee and maintain the financial budgets for the organization. Ensuring the organization is compliant with state and federal guidelines as a nonprofit organization, allocating funds for each department and ensuring the financial… Show more TRUE Empower Inc., is a Non-Profit Organization. Work with the board of directors and other senior executives of the organization to develop and enforce policies and objectives for the organization to ensure it maintains its values and meets established goals. Oversee and maintain the financial budgets for the organization. Ensuring the organization is compliant with state and federal guidelines as a nonprofit organization, allocating funds for each department and ensuring the financial stability of the organization. Show less

  • Attorney Network- National & International Law Firms
    • Certified Paralegal
      • Apr 2010 - Present

      Legal Research Finding out preceding cases relevant to a case, relevant statutes, court decisions, legal articles and other writing Drafting legal documents Drafting documents such as mortgages, separation agreements, sale agreements, trust agreements, real estate closings and other types of contracts. Quit Claim Deed, General Contracts, Non-Competition Agreements, Grant Deeds, Non-Disclosure Agreements, Guaranty of Debt, Settlement & Release Agreements, Hold Harmless… Show more Legal Research Finding out preceding cases relevant to a case, relevant statutes, court decisions, legal articles and other writing Drafting legal documents Drafting documents such as mortgages, separation agreements, sale agreements, trust agreements, real estate closings and other types of contracts. Quit Claim Deed, General Contracts, Non-Competition Agreements, Grant Deeds, Non-Disclosure Agreements, Guaranty of Debt, Settlement & Release Agreements, Hold Harmless Agreements, Spousal Consent, Pledge Agreements, and Warranty Deeds. Case preparation Help in the preparation of legal arguments, opening statements, closing statements and court pleadings or motions. Investigation Conduct investigations in relation to a case in order to authenticate or validate information and may include locating relevant witnesses for their case. Interviewing witnesses Interview witnesses or the client in order to gather relevant information and prepare a report on the interview for the lawyer which he may use for preparation of his case. Administrative duties Filing and other clerk duties such as answering phone calls, taking messages and answer correspondence. Commercial Collections Responsible for the daily tasks related to recovery efforts of a portfolio of customer accounts. Effectively communicate and support the department recovery goals. Responsible for directly and independently supporting one or more attorneys with legal and court document preparation such as filing and drafting Summons and Complaints. Debt Collections Search and locate individuals for Debt Buyer clients. Certified Master Skip Tracer. Conduct comprehensive asset, income and financial investigations. Mediate resolution to compromise debt to dismiss file or conduct asset and liability test to prepare for civil litigation lawsuit for accounts that fit criteria. Show less Legal Research Finding out preceding cases relevant to a case, relevant statutes, court decisions, legal articles and other writing Drafting legal documents Drafting documents such as mortgages, separation agreements, sale agreements, trust agreements, real estate closings and other types of contracts. Quit Claim Deed, General Contracts, Non-Competition Agreements, Grant Deeds, Non-Disclosure Agreements, Guaranty of Debt, Settlement & Release Agreements, Hold Harmless… Show more Legal Research Finding out preceding cases relevant to a case, relevant statutes, court decisions, legal articles and other writing Drafting legal documents Drafting documents such as mortgages, separation agreements, sale agreements, trust agreements, real estate closings and other types of contracts. Quit Claim Deed, General Contracts, Non-Competition Agreements, Grant Deeds, Non-Disclosure Agreements, Guaranty of Debt, Settlement & Release Agreements, Hold Harmless Agreements, Spousal Consent, Pledge Agreements, and Warranty Deeds. Case preparation Help in the preparation of legal arguments, opening statements, closing statements and court pleadings or motions. Investigation Conduct investigations in relation to a case in order to authenticate or validate information and may include locating relevant witnesses for their case. Interviewing witnesses Interview witnesses or the client in order to gather relevant information and prepare a report on the interview for the lawyer which he may use for preparation of his case. Administrative duties Filing and other clerk duties such as answering phone calls, taking messages and answer correspondence. Commercial Collections Responsible for the daily tasks related to recovery efforts of a portfolio of customer accounts. Effectively communicate and support the department recovery goals. Responsible for directly and independently supporting one or more attorneys with legal and court document preparation such as filing and drafting Summons and Complaints. Debt Collections Search and locate individuals for Debt Buyer clients. Certified Master Skip Tracer. Conduct comprehensive asset, income and financial investigations. Mediate resolution to compromise debt to dismiss file or conduct asset and liability test to prepare for civil litigation lawsuit for accounts that fit criteria. Show less

  • LEAD Financial Partners
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Life Insurance Agent
      • Jan 2020 - Jun 2023

      Customize Income Protection, Income Replacement, & Tax-Free Retirement Specializing in Income replacement policies with Living Benefits, Protection in the event of a Chronic, Critical, and even Terminal Illness. Protect yourself and your loved ones on the WHAT IF's in Life. WHAT IF I Die to Soon, WHAT IF I get Sick, WHAT IF I Live to Long. Customize Income Protection, Income Replacement, & Tax-Free Retirement Specializing in Income replacement policies with Living Benefits, Protection in the event of a Chronic, Critical, and even Terminal Illness. Protect yourself and your loved ones on the WHAT IF's in Life. WHAT IF I Die to Soon, WHAT IF I get Sick, WHAT IF I Live to Long.

  • American Law Group
    • United States
    • Legal Services
    • 1 - 100 Employee
    • Certified Paralegal-Civil Lawsuit (In-house Judgment Enforcement/Debt Collections)
      • Jun 2011 - May 2022

      • Work assigned files on a day-to-day basis to ensure information is updated such as suit filing date, service date, default date, Motion of Summary Judgment, judgment date and post-judgment execution. • Execute Proof of Service, Writ of Executions, Bank Liens, and Personal and/or Property Liens • Ensure attorneys are properly, timely, and proactively updating files with notes such as collector notes and legal procedures; • Monitor and follow-up with the firms on their collection… Show more • Work assigned files on a day-to-day basis to ensure information is updated such as suit filing date, service date, default date, Motion of Summary Judgment, judgment date and post-judgment execution. • Execute Proof of Service, Writ of Executions, Bank Liens, and Personal and/or Property Liens • Ensure attorneys are properly, timely, and proactively updating files with notes such as collector notes and legal procedures; • Monitor and follow-up with the firms on their collection performance (MTD recoveries, pace to hitting goal, etc). • Ensure attorneys have all documentation and costs needed to proceed with suit; • Review demand letters, lawsuits, all applicable motions, and actual court-stamped judgments; • Review and notate files accordingly; • Review attorneys paying files; • Responsible for auditing and ensuring files are within compliance; • Ensure attorneys are remitting collections to company timely and properly; • Respond to attorneys inquiries; • Maintain adherence to all company policies and procedures; Show less • Work assigned files on a day-to-day basis to ensure information is updated such as suit filing date, service date, default date, Motion of Summary Judgment, judgment date and post-judgment execution. • Execute Proof of Service, Writ of Executions, Bank Liens, and Personal and/or Property Liens • Ensure attorneys are properly, timely, and proactively updating files with notes such as collector notes and legal procedures; • Monitor and follow-up with the firms on their collection… Show more • Work assigned files on a day-to-day basis to ensure information is updated such as suit filing date, service date, default date, Motion of Summary Judgment, judgment date and post-judgment execution. • Execute Proof of Service, Writ of Executions, Bank Liens, and Personal and/or Property Liens • Ensure attorneys are properly, timely, and proactively updating files with notes such as collector notes and legal procedures; • Monitor and follow-up with the firms on their collection performance (MTD recoveries, pace to hitting goal, etc). • Ensure attorneys have all documentation and costs needed to proceed with suit; • Review demand letters, lawsuits, all applicable motions, and actual court-stamped judgments; • Review and notate files accordingly; • Review attorneys paying files; • Responsible for auditing and ensuring files are within compliance; • Ensure attorneys are remitting collections to company timely and properly; • Respond to attorneys inquiries; • Maintain adherence to all company policies and procedures; Show less

  • Main Street Financial Partners, LLC
    • United States
    • Insurance
    • 1 - 100 Employee
    • Business Development Manager
      • Aug 2019 - Jan 2021

      • Developing goals for the development team and business growth and ensuring they are met • Liaison for all Carriers and responsible for creating new agency accounts which includes obtaining and retaining appropriate onboarding documentation (executed contracts, W9’s, and E&O) • Validate license and appointment status of existing agencies and producers by state to ensure appointment statuses remains compliant with State guidelines • Tracks individual… Show more • Developing goals for the development team and business growth and ensuring they are met • Liaison for all Carriers and responsible for creating new agency accounts which includes obtaining and retaining appropriate onboarding documentation (executed contracts, W9’s, and E&O) • Validate license and appointment status of existing agencies and producers by state to ensure appointment statuses remains compliant with State guidelines • Tracks individual productions and their accomplishments • Increasing the value of current customers while attracting new ones Show less • Developing goals for the development team and business growth and ensuring they are met • Liaison for all Carriers and responsible for creating new agency accounts which includes obtaining and retaining appropriate onboarding documentation (executed contracts, W9’s, and E&O) • Validate license and appointment status of existing agencies and producers by state to ensure appointment statuses remains compliant with State guidelines • Tracks individual… Show more • Developing goals for the development team and business growth and ensuring they are met • Liaison for all Carriers and responsible for creating new agency accounts which includes obtaining and retaining appropriate onboarding documentation (executed contracts, W9’s, and E&O) • Validate license and appointment status of existing agencies and producers by state to ensure appointment statuses remains compliant with State guidelines • Tracks individual productions and their accomplishments • Increasing the value of current customers while attracting new ones Show less

  • Paralon Financial Services
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Vice President of Recruitment & Acquisition
      • Sep 2016 - Jan 2019

      -Develop and implement cohesive marketing plans to increase brand awareness. Setting current and long-term goals for internal teams. -Conduct market research to find answers about consumer requirements, habits and trends •Brainstorming and developing ideas for creative marketing campaigns •Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.) -Hire and retain the best… Show more -Develop and implement cohesive marketing plans to increase brand awareness. Setting current and long-term goals for internal teams. -Conduct market research to find answers about consumer requirements, habits and trends •Brainstorming and developing ideas for creative marketing campaigns •Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.) -Hire and retain the best employees in Income Protection & Tax-Free Retirement while growing a strong talent pipeline. -Designing and implementing the overall recruiting strategy •Sourcing and attracting candidates by using databases, social media etc •Conduct interviews and filtering candidates for open positions •Build applicant sources through researching & contacting resources Show less -Develop and implement cohesive marketing plans to increase brand awareness. Setting current and long-term goals for internal teams. -Conduct market research to find answers about consumer requirements, habits and trends •Brainstorming and developing ideas for creative marketing campaigns •Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.) -Hire and retain the best… Show more -Develop and implement cohesive marketing plans to increase brand awareness. Setting current and long-term goals for internal teams. -Conduct market research to find answers about consumer requirements, habits and trends •Brainstorming and developing ideas for creative marketing campaigns •Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.) -Hire and retain the best employees in Income Protection & Tax-Free Retirement while growing a strong talent pipeline. -Designing and implementing the overall recruiting strategy •Sourcing and attracting candidates by using databases, social media etc •Conduct interviews and filtering candidates for open positions •Build applicant sources through researching & contacting resources Show less

  • HSBC Asset Management
    • Investment Management
    • Vendor Manager
      • Dec 2005 - Mar 2010

      Managed 100+ repossession agents/vendors nationwide while maintaining accounting and budget for a specific Region. Negotiating fees creating Budget and Cost Containment/Analysis, and Forecasting. Ensuring that all procedures are completed and quality compliance standards are met. Maintained vendor relationship with major Auto Auctions nationwide. Process high volume A/P invoices and expense reports, ensure that vendors were paid according to company policy and assist with month-end close… Show more Managed 100+ repossession agents/vendors nationwide while maintaining accounting and budget for a specific Region. Negotiating fees creating Budget and Cost Containment/Analysis, and Forecasting. Ensuring that all procedures are completed and quality compliance standards are met. Maintained vendor relationship with major Auto Auctions nationwide. Process high volume A/P invoices and expense reports, ensure that vendors were paid according to company policy and assist with month-end close, prepare journal entries for month end accruals and adjustments. Handled escalated post-repossession customer complaints and assisted legal department with escalated legal complaints with vendors/customer.

    • Administrative Assistant
      • Dec 2003 - Dec 2005

      Administrative support for two Department Managers Asset Recovery & Remarketing. • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. • Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications. • Maintains executive's appointment schedule by planning and scheduling… Show more Administrative support for two Department Managers Asset Recovery & Remarketing. • Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. • Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications. • Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. • Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries. • Maintains customer confidence and protects operations by keeping information confidential. • Completes projects by assigning work to clerical staff; following up on results. • Prepares reports by collecting and analyzing information. • Secures information by completing data base backups. • Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions. • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies. • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

    • Asset Recovery-Repossession Specialist
      • Aug 2003 - Dec 2003

      •Locate/Skip trace debtor to locate collateral to secure •Speaking with Repo Agents •Coordinating Repos with Re-marketing Manager •Tracking Impounds •Reviewing Pre Charge off accounts with Management •Familiarity with laws related to debt collection (e.g. FDCPA) •Working knowledge of MS Office and databases •Comfortable working with targets •Patience and ability to overcome objections with the customer •Excellent communication skills (written and oral) •Skilled in… Show more •Locate/Skip trace debtor to locate collateral to secure •Speaking with Repo Agents •Coordinating Repos with Re-marketing Manager •Tracking Impounds •Reviewing Pre Charge off accounts with Management •Familiarity with laws related to debt collection (e.g. FDCPA) •Working knowledge of MS Office and databases •Comfortable working with targets •Patience and ability to overcome objections with the customer •Excellent communication skills (written and oral) •Skilled in negotiation and problem-solving

  • Encore Capital Group
    • United States
    • Financial Services
    • 700 & Above Employee
    • Account Manager-Collections
      • Aug 2002 - Aug 2003

      • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. • Maintains up-to-date customer contact information in the collections systems. • May be required to support other queues to facilitate teamwork in… Show more • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. • Maintains up-to-date customer contact information in the collections systems. • May be required to support other queues to facilitate teamwork in the department. • Escalates and assists other team members with calls as needed. • Serves as a resource/subject matter expert and may provide training to fellow team members • May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work. Show less • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. • Maintains up-to-date customer contact information in the collections systems. • May be required to support other queues to facilitate teamwork in… Show more • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers. • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. • Maintains up-to-date customer contact information in the collections systems. • May be required to support other queues to facilitate teamwork in the department. • Escalates and assists other team members with calls as needed. • Serves as a resource/subject matter expert and may provide training to fellow team members • May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work. Show less

  • Midland Credit Management, an Encore Capital Group Company
    • United States
    • Financial Services
    • 700 & Above Employee
    • Account Manager-Collections
      • Jul 2000 - Aug 2002

      • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts. • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. • Overcome stalls and objections &… Show more • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts. • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. • Overcome stalls and objections & suggest money sources for debt payment. • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process. • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines. • Advised management regarding collection strategy effectiveness for various portfolios. • Assisted in resolutions of higher level disputes. • Take escalated calls from level I and II collectors. Show less • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts. • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. • Overcome stalls and objections &… Show more • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts. • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. • Overcome stalls and objections & suggest money sources for debt payment. • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process. • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines. • Advised management regarding collection strategy effectiveness for various portfolios. • Assisted in resolutions of higher level disputes. • Take escalated calls from level I and II collectors. Show less

  • JPMorgan Chase
    • United States
    • Investment Management
    • Asset Recovery Specialist
      • Nov 1999 - Jul 2000

      • Handled delinquent accounts and educated customers in the importance & benefits of remaining current. • Promoting motivation and urgency among fellow team members • Knowledgeable with FDCPA & understand / operate within those guidelines. • Prioritize queue and optimize collection activity. • People skills, discretion, persuasion & time management skills. • Handled delinquent accounts and educated customers in the importance & benefits of remaining current. • Promoting motivation and urgency among fellow team members • Knowledgeable with FDCPA & understand / operate within those guidelines. • Prioritize queue and optimize collection activity. • People skills, discretion, persuasion & time management skills.

  • GMAC Mortgage (ditech.com & Client Branded Solutions)
    • Team Lead
      • Aug 1998 - Jul 2000

      ditech.com • Answer inbound client calls timely, accurately, professionally and courteously. • Maintain required performance standards in quality, attendance, promptness and identifying client needs. • Provide troubleshooting and technical assistance to customers. • Assess the customer's needs and translation into solutions. Client Branded Solutions GMAC Bank credit card account gives customers benefits like promotional financing, online payments and world class service… Show more ditech.com • Answer inbound client calls timely, accurately, professionally and courteously. • Maintain required performance standards in quality, attendance, promptness and identifying client needs. • Provide troubleshooting and technical assistance to customers. • Assess the customer's needs and translation into solutions. Client Branded Solutions GMAC Bank credit card account gives customers benefits like promotional financing, online payments and world class service for retailers like Best Buy, Home Depot, GAP, Chevron, Banana Republic, Old Navy, and many more. Show less ditech.com • Answer inbound client calls timely, accurately, professionally and courteously. • Maintain required performance standards in quality, attendance, promptness and identifying client needs. • Provide troubleshooting and technical assistance to customers. • Assess the customer's needs and translation into solutions. Client Branded Solutions GMAC Bank credit card account gives customers benefits like promotional financing, online payments and world class service… Show more ditech.com • Answer inbound client calls timely, accurately, professionally and courteously. • Maintain required performance standards in quality, attendance, promptness and identifying client needs. • Provide troubleshooting and technical assistance to customers. • Assess the customer's needs and translation into solutions. Client Branded Solutions GMAC Bank credit card account gives customers benefits like promotional financing, online payments and world class service for retailers like Best Buy, Home Depot, GAP, Chevron, Banana Republic, Old Navy, and many more. Show less

  • Macy's
    • 1 - 100 Employee
    • Assistant Buyer-Designer Handbags
      • Sep 1993 - Aug 1998

      Designer Handbag Division (Coach, Dooney & Bourke, Ralph Lauren/Polo, DYNY, Bally, & more) •Assisting the buyer with the selection of the right product mix •Writing, placing and tracking purchase orders. •Ensuring products are purchased at the right time, to specification and at a good price. •Negotiating with vendors and building positive, long-term relationships. •Researching new suppliers and making recommendations to the buyer. •Preparing competitive retail and pricing… Show more Designer Handbag Division (Coach, Dooney & Bourke, Ralph Lauren/Polo, DYNY, Bally, & more) •Assisting the buyer with the selection of the right product mix •Writing, placing and tracking purchase orders. •Ensuring products are purchased at the right time, to specification and at a good price. •Negotiating with vendors and building positive, long-term relationships. •Researching new suppliers and making recommendations to the buyer. •Preparing competitive retail and pricing strategies. •Planning, monitoring and maintaining suitable inventory levels. *Preparing budgets and forecasting purchasing trends. *Compiling reports on product performance and statistics.

    • Data Entry/Clerical
      • Jan 1993 - Sep 1993

      Entering supplies for all west coast Macy locations,, negotiating deals with suppliers, doing quality control on supplies, handling the administration for procuring supplies.

  • Grand Hyatt San Francisco
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Agent
      • Apr 1993 - Jun 1994

      •Greeting guests upon their arrival and providing a hospitable welcome •Recording client information in the company’s guest book or internal database and directing them to their designated rooms •Receiving calls, conducting room reservations, and verifying existing bookings •Organizing transportation services and making restaurant reservations for guests upon request •Processing customer payments and presenting them with the bill upon check-out •Assisting guests who request… Show more •Greeting guests upon their arrival and providing a hospitable welcome •Recording client information in the company’s guest book or internal database and directing them to their designated rooms •Receiving calls, conducting room reservations, and verifying existing bookings •Organizing transportation services and making restaurant reservations for guests upon request •Processing customer payments and presenting them with the bill upon check-out •Assisting guests who request additional services including catering, wedding bookings, and retreat activities •Keeping the front desk neat, orderly, and sanitized at all times Show less •Greeting guests upon their arrival and providing a hospitable welcome •Recording client information in the company’s guest book or internal database and directing them to their designated rooms •Receiving calls, conducting room reservations, and verifying existing bookings •Organizing transportation services and making restaurant reservations for guests upon request •Processing customer payments and presenting them with the bill upon check-out •Assisting guests who request… Show more •Greeting guests upon their arrival and providing a hospitable welcome •Recording client information in the company’s guest book or internal database and directing them to their designated rooms •Receiving calls, conducting room reservations, and verifying existing bookings •Organizing transportation services and making restaurant reservations for guests upon request •Processing customer payments and presenting them with the bill upon check-out •Assisting guests who request additional services including catering, wedding bookings, and retreat activities •Keeping the front desk neat, orderly, and sanitized at all times Show less

  • Hilton Worldwide
    • India
    • Hospitality
    • 300 - 400 Employee
    • Assistant Director of Front Office Operations
      • Feb 1991 - Apr 1993

      •Train, supervise and support office staff, including receptionists, security guards and call center agents •Schedule shifts •Ensure timely and accurate customer service •Handle complaints and specific customers requests •Troubleshoot emergencies •Monitor stock and order office supplies •Ensure proper mail distribution •Prepare and monitor office budget •Keep updated records of office expenses and costs •Ensure company’s policies and security requirements are met

    • Night Auditor
      • Apr 1990 - Apr 1991

      •Balancing the accounts from day shift •Managing front desk activity and handling guest check-ins and check-outs •Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference •Handling customer requests and complaints and directing other employees or departments accordingly •Creating invoices, bills and checks for vendors, employees and contractors •Managing and updating all official documentation pertaining to the… Show more •Balancing the accounts from day shift •Managing front desk activity and handling guest check-ins and check-outs •Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference •Handling customer requests and complaints and directing other employees or departments accordingly •Creating invoices, bills and checks for vendors, employees and contractors •Managing and updating all official documentation pertaining to the role •Ensuring that all end-of-day activities have been successfully executed by employees in all departments •Answering calls and queries related to potential booking

  • HMS Host International/Marriott
    • Sales Associate
      • Jun 1989 - Apr 1990

      • Greet and welcome all customers • Maintain a friendly, professional, customer care attitude • Follow all procedures for opening & closeout registers, reconciliation of receipts and cash • Gift shop sales and customer service • Clean, restock, and maintain gift shop • Greet and welcome all customers • Maintain a friendly, professional, customer care attitude • Follow all procedures for opening & closeout registers, reconciliation of receipts and cash • Gift shop sales and customer service • Clean, restock, and maintain gift shop

Education

  • University of San Diego
    Paralegal & Finance, Law
    2008 - 2010
  • San Diego Miramar College
    Business Administration/Mortgage Banking
    2004 - 2006
  • FIDM San Francisco
    Fashion Merchandising
    1993 - 1995
  • Golden Gate University
    Associate's degree, Business Administration and Management, General
    1991 - 1993
  • San Diego Mesa College
    Business Administration and Management, General
    1990 - 1991

Community

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