Experience

ETIHAD AIRWAYS P J S C

• United States
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Corporate Strategy | Engagement & System Manager

  • Jan 2016 - Present

  • Articulation and execution of Etihad’s Group strategy to bolster our sustainable growth plan • Developed framework for Executives’ remuneration scheme linked to tangible objectives and metrics • Focal point for reporting on key Group targets to Board of Directors and Remuneration Committee • Partnering with and challenging Executive Leadership to ensure strategic initiatives and commitments are delivered • Built an interdepartmental process for analysing Business Case investments, expected benefits, risks, and opportunities • Custodian of Group-wide Corporate Policies on Risk Management, Performance, and Transformation • Elevated the organisation’s risk culture to shift from a reporting to action-oriented approach by introducing resilience partners • Enhanced management reporting by tailoring dashboards for efficient Senior Leadership review • Created a database to safeguard and ensure integrity of all current and historical KPIs which are key in establishing baseline targets and performance trends • Actively avoided incremental spend by developing inhouse solution for reporting • Coaching and management of Systems Officer and lead for training new team members Show less



Public Prosecution Department

• United Arab Emirates

• Excellence Specialist

  • Jul 2014 - Nov 2015

  • Improved service levels by conducting studies to bring efficiency into daily operations • Developed operating procedures targeting optimisation and standardisation of output • Introduced tools and mechanisms to establish an agreed, objective performance measurement framework and harnessing all relevant teams’ collaborative input for implementation • Kept focus on quality assurance by measuring defined project milestones to gauge progress and identify areas for improvement • Elevated executives’ oversight by creating quarterly and annual reports on departmental achievements • Enforced a customer-centric approach by ensuring senior leaders’ awareness of ongoing business issues and risks through standardised reporting and corrective action planning Show less



RAKBANK

• United Arab Emirates
• Banking
• 700 & Above Employee

• Phone Banking Officer

  • Aug 2011 - Nov 2013

  • Fostered a supportive environment by continuously encouraging and celebrating team successes and collaboration • Upskilled and empowered team through training on policies, procedures, systems, and best practice • Reinforced customer-focused approach by coaching team on end-to-end management and closure of customer concerns and complaints • Hands-on style of supervision by being accessible and available to my team members to assist with challenging calls • Fostered a supportive environment by continuously encouraging and celebrating team successes and collaboration • Upskilled and empowered team through training on policies, procedures, systems, and best practice • Reinforced customer-focused approach by coaching team on end-to-end management and closure of customer concerns and complaints • Hands-on style of supervision by being accessible and available to my team members to assist with challenging calls