Senior Business Analyst

• Jan 2023 - Present

Business Improvement Analyst

• Jul 2021 - Feb 2023

o Helps business units and departments by researching and analysing the people, processes and technology (systems) that a business implements, or has implemented, for efficiencies and cost reducing efforts.o Make recommendations to improve these processes and practices with an eye to improving overall efficiency.o Process improvement (People, Process and Technology).o Document Control.o Quality Standard & Quality Management System.o Change Management. o Training and Business support.o Strategic Project Support. Show less

Project Management Office - Project Specialist

• Sep 2019 - Jul 2021

o Resource and Capacity Management.o Project Management.o Implementation of policies, procedures, principles, and methodologies.o Operations Management.o Customer Service Improvement.o Business Optimization.o System training and implementation.

Office of the COO – Business Analyst /Project & Programme Management

• Sep 2018 - Sep 2019

o Operations Management. o Strategic Projects and Programme Management.o Group Partner Programme Management.o Systems implementation.o System support.o Customer satisfaction and service improvement Management.o Business analysis and Business Optimization.o Mergers and acquisitionso Assisting Group Executives to deliver and execute on group strategy.

Senior Account Manager Business Development

• Sep 2016 - Aug 2018

o Maintain high quality information in support of proactive management of sales and delivery targets (Pipeline, OE, Revenue and GP).o Representing the company and increase revenue by selling the company products and solutions to all potential customers.o Provide accurate forecasting of business and market needs.o Implementing sales strategy and ensuring customer satisfaction.o Preparing proposals for the provision of products/services.o Following up on new sales prospects and developing existing customers’ business needs.o Maintaining the sales CRM system by adding sales opportunities, sales pipelines as well as customer information.o Monitoring and reporting on sales prospects, progress, and performance.o Monitoring and reporting on customer satisfaction, market intelligence and competitor capabilities.o Building and maintaining relationships with all key individuals within assigned accounts.o Frequent interaction with strategic customers to understand their environment and requirements.o Perform Key Account Management duties on designated accounts. Show less

Business Analyst Barclays Africa (SWIFT&C2B)

• Oct 2015 - Aug 2016

o Intermediary between Business and IT.o Management of Corporate payment Channels (SWIFT &C2B)o Stakeholder management and engagement.o Customer satisfaction and improvement.o Requirements gathering.o Project Lifecycle Management – Initiation, planning, Execution and closing.o Documentation.o Process Mapping.o Risk and compliance management.o Customer Journey Mapping.

Regional Operations Specialist

• Jun 2013 - Sep 2015

o Operations management of 22 retail branches in Gauteng.o Internal Audit and remediation Management.o Process optimization.o System improvements.o Project implementation.

Branch Manager

• Sep 2011 - May 2013

o Responsible for the branch profit and loss.o Sales Management. o Operations and cash management.o Staff Management.o Customer Management.o Strategy.

Customer Services and Hosting Manager

• Feb 2008 - Aug 2011

o Managing the teller Team of 6 staffo Managing all teller ,Treasury, Operations, Sales in the teller environmento Stand in for Branch Manager o People developmento Cash Managemento Compliance Managemento Customer Service Management

Teller

• Sep 2005 - Jan 2008

o Assisting client with Transactionso Forex Transactionso Balancing teller and treasury o Cashfloatso Client serviceo Giving leads through to consultants to improve sales