Information Technology Technician

• Aug 2022 - Present

- Ensuring the delivery of quality client service and continuously ensuring the agreed upon customer SLA is met. - Providing an onsite service to our customers and ensuring a constant improvement in the quality and efficiency. - Establishing good working relations with our customers. - Ensuring high level of co operation with other VEXALL departments to achieve client satisfaction and business growth. - Providing presales assistance to the sales team. - Ensuring the provision of the right platform configuration to meet client requirements. Show less

QSR Technician

• Jan 2020 - Aug 2022

Installations: - Setting up and installation of equipment Client Training - On site training - Reporting and stock Queries – - Courtesy calls Service Delivery - Reporting & Stock Queries Service Delivery - Remote support - Hardware/Software call outs - Trouble shooting at clients - After-Hours support Project Management Support - Leading of Project planning and - Managing KFC Conversions - Ensuring project deadlines are met - Managing project progress - Overseeing Projects - Controlling time management - Ensuring Customer Satisfaction - Monitoring progress - Communicate a vision with a team Show less

IT Technician

• Mar 2018 - Jan 2020

- Hardware maintenance- After hours support- Preventative maintenance- Training of client

Junior IT Technician

• Feb 2017 - Mar 2018