Andrii Saienko

Customer Support Team Lead at LOOQME
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Contact Information
us****@****om
(386) 825-5501
Location
Kyiv, Kyiv City, Ukraine, UA

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Experience

  • LOOQME
    • Ukraine
    • Software Development
    • 1 - 100 Employee
    • Customer Support Team Lead
      • Jun 2023 - Present

    • Customer Support Manager
      • Mar 2023 - May 2023

  • Global Bilgi (Ukraine)
    • Ukraine
    • Telecommunications
    • 1 - 100 Employee
    • Team Lead
      • Mar 2019 - Nov 2022

      Managed a team of 15+ agents• Conducted onboarding session fornewcomers in order to help understandcompany's strategy, goals and mainduties;• Controlled of agents/departments mainKPIs;• Scheduled and organized meetings of staff to share updates, trackgoals progress;• Conducted activities to maintain agent's motivation • Quality control activities

    • Telemarketing Specialist
      • Mar 2017 - Mar 2019

Education

  • Kharkiv National University of Radioelectronics
    Master's degree, Безопасность компьютерных и информационных систем/защита информации
    2013 - 2019

Community

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