Experience

Prime Bank

• Bangladesh
• Banking
• 100 - 200 Employee

• Head of Cards & ADC Channel Mgt.

  • Apr 2020 - Present

  Major Responsibilities: Ensures Cards & ADC Channel support & new services implementation to achieve business goal with new product & digital services. Also meets compliance, policy & procedures of International/National Payment schemes(VISA/MasterCard/JCB/NPSB). RFP preparation & finalizing solution providers, Analysis, Planning & Design for new services integrations in Card Payment Ecosystems, ADC Channel & Digital Financial Services to meet business development goal. Currently working to implement below platforms & services in Cards & ADC Channel: • Unified Card Payment Ecosystems and NFC(VISA/MC.JCB), QR Code(VISA/MC/JCB), NPSB services, ITDP services • Billing Cycle Optimization, Minimum Payment & Payment Duration optimization, Card Product Optimization, SMS & Event Based Notification, Reward Point & Cash Back Process automation & optimization • Retail Internet Banking, Corporate Internet Banking • Call Center based services • ChatBot services, Card services integration in Agent Banking Services • E-commerce payment gateway & Customer auto onboarding into E-commerce 2FA



City Bank

• Bangladesh
• Banking
• 700 & Above Employee

• AVP & Senior Manager, Cards & ADC Channel Mgt.

  • Jan 2017 - Apr 2020

  Major Responsibilities: Analysis, Planning & Design for new services integrations & Implementations in card payment systems with optimal solution to achieve business goal. Lead the projects & Ensure successful completion of the projects as per delivery timeline to meet business development goal. Closely work with Cards operations (Card service, Account service, accounts & settlement, personalization & Logistics unit, MIS unit), Cards Business and POS & Merchant acquiring team for new business initiative implementations and to optimize operational process to achieve the business the goal.Major Projects Accomplished:• China UnionPay Services • QR Code (AMEX/VISA/MC/NPSB)• EMV/NFC(Contactless) Card Issuing & ATM/POS Acquiring• E-Commerce Issuing & Acquiring • Revenue generation from ATM Cash Withdrawal• PIN & Card activation from ATM• RCDM & Card less payment • Single Currency Debit Card• Billing Cycle & product Optimization • NPSB (ATM/POS/QR/IBFT) • Membership Reward Program• Instant card & PIN delivery service• Certification - PCIDSS, ISO• VISA Money Transfer (VMT) • Pakistan AMEX AcquiringOperations & Business Support: Ensure operational & support activities to provide smooth resolution of post deployment challenges. Develop & optimize operational procedures and re-engineering of operational procedures to minimize operational work force thus to increase revenue. Provide necessary support to card personalization team, card services team, merchant operations team, card business team, ADC team and all stakeholders. Develop Product Program Guideline (PPG), SOP, process flow and user manual for Bank internal use. Prepare office note & board memo in any project or operation related issue intended for internal and external use i.e. Bangladesh Bank. Different Audit issues analysis and resolution. Maintain close relation with IPS(VISA/MC/AMEX) to get up to date with the latest operational guidelines, procedures & technologies.

• Manager & SEO, Project & Support-Card operations

  • Jun 2014 - Dec 2016



banglalink

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Mobile Services Senior Engineer, Product Development and Services

  • Dec 2010 - Jun 2014

  Planning, Analysis & Design System, Development, Security Analysis of Mobile Financial System (MFS), RFP finalization, KPI analysis, budget finalization from technical perspective and overall Project Management • Mobile Banking - Dutch Bangla Bank Ltd(DBBL), IBBL, UCBL through telecom distribution channels • bKash integration • Mobile Insurance Payment System- Jibon Bima Corporation • Remittance transfer - Dhaka Bank Limited(DBL) & Eastern Bank Limited(EBL) • Mobile Ticketing • Mobile Salary Payment System • Mobile Utility Bill Pay(DESCO,BPDB,WESTZONE)



BRAC Bank PLC

• Bangladesh
• Banking
• 700 & Above Employee

• System Analyst, Cards & Electronic Banking Application

  • Oct 2008 - Dec 2010

  • Led the design and development of in-house Banking software’s for OMNIBUS & ELDORADO • Responsible for Cards system activities, Certification of new member banks into BRAC & BRAC-OMNIBUS switch end In-house development: 1. Foreign Remittance Transfer System (BRAC-SAAJAN Money Transfer) 2. Online Dispute Transactions Management System (OMNIBUS) 3. Transactions Report Processing System (OMNIBUS) 4. Online Report Processing System (ELDORADO) Environment: PHP, AJAX, HTML, CSS, JavaScript, DOM, MySQL Cards System: 1. Certification - Master Card, EMV 2. Effective management & administration of the cards system BRAC-OMNIBUS Switch-End: • Certification new members into OMNIBUS network, Master Card into BRAC SWITCH END • Effective management & administration of the SWITCH System • Thorough understanding of ISO Message Format



Ulterious

• IT Services and IT Consulting

• Senior Software Engineer

  • Sep 2006 - Oct 2008

  Team Lead • Lead the design & development team in requirements collections, analysis, design the system and implementation the project • Mentored junior developers: assisted with code reviews, conducted technology discussion groups and presentations, act as resource for them • Responsible for source code controls and security analysis Environment : PHP, AJAX, HTML, CSS, JavaScript, DOM, MySQL Team Lead • Lead the design & development team in requirements collections, analysis, design the system and implementation the project • Mentored junior developers: assisted with code reviews, conducted technology discussion groups and presentations, act as resource for them • Responsible for source code controls and security analysis Environment : PHP, AJAX, HTML, CSS, JavaScript, DOM, MySQL