Experience

NMC Royal Medical Center

• United Arab Emirates
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Transcriptionist

  • Dec 2018 - Present



Nuance Transcription Services India Private Limited

• India
• Hospitals and Health Care
• 700 & Above Employee

• Medical Transcriptionist

  • Dec 2016 - Nov 2018

• Team Manager

  • Sep 2014 - Nov 2016



M*Modal

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Process Trainer

  • Aug 2013 - Aug 2014

• Quality Controller

  • Apr 2012 - Jul 2013

  Ensuring TAT/quality/FTR of the team is met as per Client requirement.Workflow management with the help of Workflow personnel and ensuring coverage to the best possible extent.Plan and execute to optimum capacity of the team day on day.Monitor team's timings, counsel wherever required, and escalate issues based on requirement.Client updates to be shared with the team and acknowledgement to be obtained.Feedback Analysis – Analyze all feedback received and disseminate the same to the team.Respond to mails in a timely manner.Help in recruitment in terms of induction/orientation .Approval of team’s leaves, management of leaves, etc.Track underperforming MTs/QAs, raise issues regarding quality/TAT, and monitor excessive flagging, New Account Implementations - Ensure that the required details are made available and shared with the team; proper orientation to be completed to ensure quality & TAT. To escalate to supervisors regarding samples for difficult dictators, audio issues, etc. Show less



Spheris India Private Limited

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• QA/QC

  • Nov 2007 - Mar 2012

  Transcribed and edited recorded material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes. Verified the data of the patient and the transcription. Maintained the standards of department procedures, polices, objectives, quality improvement and safety etc. Proof reading and editing the files done by MTs and raising the quality of the given file to at least 98% accuracy. Transcribed and edited recorded material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes. Verified the data of the patient and the transcription. Maintained the standards of department procedures, polices, objectives, quality improvement and safety etc. Proof reading and editing the files done by MTs and raising the quality of the given file to at least 98% accuracy.



RNDSoft, Coimbatore

• Senior Medical Transcriptionist

  • Nov 2003 - Oct 2007

  Transcribed and edited recorded material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes. Transcribed files with an average of accuracy of 99% maintaining transcription standards. Helped 12 batches of beginners for over 2 years as senior transcriptionist across multiple accounts. Transcribed and edited recorded material, including operative reports, discharge summaries, patient history and examinations, physician letters and notes. Transcribed files with an average of accuracy of 99% maintaining transcription standards. Helped 12 batches of beginners for over 2 years as senior transcriptionist across multiple accounts.