Experience

Axess Health Solutions

• United States
• Home Health Care Services
• 1 - 100 Employee

• Family Support Director

  • Aug 2017 - Present

  Instrumental in exponential growth and strategic redevelopment of the family support department ensuring 90%+ client and employee satisfaction. Vital in driving new business through virtual, in-person, and telephonically increasing revenue over 25% YoY. Consistently improving employee retention by reimagining the employee experience drastically reducing turnover by 70%. Instrumental in exponential growth and strategic redevelopment of the family support department ensuring 90%+ client and employee satisfaction. Vital in driving new business through virtual, in-person, and telephonically increasing revenue over 25% YoY. Consistently improving employee retention by reimagining the employee experience drastically reducing turnover by 70%.



Ledgent

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Business Solutions Manager at Ledgent Finance & Accounting

  • Jul 2019 - Nov 2019

  Provided consistently reliable recruiting and staffing support to Greater Atlanta, GA businesses and jobseekers. Effectively fulfill new and existing business client's employment needs and connected them with the best talent available in a timely manner. Half business support, half recruiter, I outperformed my team's monthly and quarterly performance by 30% in my first quarter. Provided consistently reliable recruiting and staffing support to Greater Atlanta, GA businesses and jobseekers. Effectively fulfill new and existing business client's employment needs and connected them with the best talent available in a timely manner. Half business support, half recruiter, I outperformed my team's monthly and quarterly performance by 30% in my first quarter.



Ultimate Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Business Solutions Manager

  • Jun 2019 - Jul 2019

  Trained as a staffing and recruiting Business Solutions Manager initially managing a book of over 100 clients. Through effective CRM utilization, consultative selling, and performance management, I reduced the list to income-driving clients only increasing company efficiencies and profits. Explored all company departments for best fit just as I did for my prospective candidate submissions and awareded a new opportunity in the Ledgent: Accounting and Finance department. Trained as a staffing and recruiting Business Solutions Manager initially managing a book of over 100 clients. Through effective CRM utilization, consultative selling, and performance management, I reduced the list to income-driving clients only increasing company efficiencies and profits. Explored all company departments for best fit just as I did for my prospective candidate submissions and awareded a new opportunity in the Ledgent: Accounting and Finance department.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Rental Manager

  • Jan 2018 - Apr 2019

  Managed all aspects of operations, sales, logistics, and employee development. Responsible for surpassing operating profits of YoY. Created systems and delegated duties to employees to train management trainees into successful managers to ultimately maximize effectiveness of a small team. Expanded corporate presence through effective marketing and prompt use of CRM system. Collaborated with Business rental sales executives for account creation and high-volume strategic accounts with national/international needs. - Margin increase 174% (February 2019)- Highest Store Sales in Area (March 2019)- Lowest Breakeven expenses in Area (February, March, May 2018)- 5 Employee Promotions - Awarded Interim Area Manager Leadership role (September, October 2018)

• Assistant Manager

  • Jul 2016 - Jan 2018

  Trained multiple management trainees and coached them to promotion to various departments in the company.Fostered a customer service culture to consistently exceed corporate average customer service score. Generated over $890K in revenue PYD. Collected payment for outstanding invoices, A/R.Provided solutions for retail, insurance and corporate customers. Point of contact for insurance professionals, body shop owners, and corporate account managers. Ensured vehicle inventory met the demand and unexpected need for new customers.

• Assistant Manager

  • Feb 2016 - Jul 2016

  Grew a 220 rental car store to a height of 295 drastically increasing revenue and decreasing expenses. Trained 4 managment trainees that have been promoted to successful assistant managers.Ensured that corporate accounts concerns and requests were met.Improved previously fractured relationships with influencers at accounts.Created a sales culture. (Top Net Other in Area, 3x)Interviewed and recruited several quality candidates .

• Management Assistant

  • Oct 2015 - Feb 2016

  Greatly increased responsibilities as Management assistant. Completed Management Qualification Interview where knowledge of managing an Enterprise home city branch is vigorously tested.

• Management Trainee

  • Nov 2014 - Oct 2015

  Entry level position responsible for front line customer serviceConsistently exceed sales goals. (Elite Sales Club attendee)Vital to customer service success. (Multiple Customer service awards)Top 10 of performance of North Region Management Trainees (3x)Efficiently managed vehicle inventory and logistics between home city office and satellite office at Peachtree DeKalb Airport.



DeKalb County School District

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher

  • Feb 2012 - Mar 2014

  Maintained curriculum and stand in for teachers in K-8 classrooms. Ensured lesson plans were followed and educated students. Left detailed notes for teachers and organized the day for a smooth transition back into their classroom. Effective substitute teacher that was highly requested by teachers countywide. Maintained curriculum and stand in for teachers in K-8 classrooms. Ensured lesson plans were followed and educated students. Left detailed notes for teachers and organized the day for a smooth transition back into their classroom. Effective substitute teacher that was highly requested by teachers countywide.



Private Duty

• Powder Springs, Georgia, United States

• Behavioral Therapist

  • Apr 2009 - May 2011

  • Provided Applied Behavioral Analysis Therapy to child with Autism Spectrum Disorder (ASD), in which skills are taught in a 1:1 format. • Conducted Social Skills Training and teach natural environment/generalization acquisition skills (inclusive of practicing and teaching skills where they would naturally happen). The aforementioned skills training are conducted in patients’ homes as well as in the community. • Performed documentation, graphing/charting, to objectively measure behavior and skill improvement of children. • Discussed child behavior/skills with parents, and meet with Certified Behavior Analyst and Clinical Psychologist to discuss new or revised individualized programming and behavior plans.