A Mancy

Salesforce Administrator, Developer & Business Analyst at IT Is Fantastic
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Contact Information
us****@****om
(386) 825-5501
Location
Herndon, Virginia, United States, US
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency

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Credentials

  • AWS Cloud and Linux 6 Days hands on intensive training
    YES Certified
    Jan, 2022
    - Oct, 2024
  • Splunk 7 .x Fundamental Part 1
    Splunk
    Apr, 2021
    - Oct, 2024
  • Splunk 7 .x Fundamental Part 2 (IOD)
    Splunk
    Apr, 2021
    - Oct, 2024
  • Google Technical Support Fundamental
    Google
    Aug, 2020
    - Oct, 2024

Experience

  • IT Is Fantastic
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Salesforce Administrator, Developer & Business Analyst
      • Jul 2017 - Present

      -Serve as Salesforce Admin, Developer and BA for a global sales team of over 300 people across multiple continents -Upgrade apps from Salesforce Classic to Lightning for improved user interface and page interaction -Migrate metadata using Force.com IDE tool, Change Sets, and Eclipse -Utilize SOQL and SQL for data storage and retrieval from the Salesforce platform database -Conduct mass data imports/exports using API tool and manage data integrity issues -Perform administrative activities using JitterBit and Apex data loaders, and import wizard -Participate in all phases of SDLC including design, development, testing, and deployment to production -Develop custom tabs, validation rules, approval processes, and auto-responses to automate business logic -Manage and customize page layouts, reports, dashboards and other salesforce objects and functions to assist executive teams -Create and maintain profiles, roles, page layouts, and record types, and configure permissions based on organization hierarchy -Implement custom objects, picklists, validation rules, formula fields, master-detail relationships, and tabs -Design custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation -Provide training to business users on the system. Show less

  • First Decision Realty LLC
    • Licensed Real Estate Agent/Realtor
      • Apr 2018 - Present

      -Prospect and develop relationships with new clients -Conduct property consultations and assessments -Identify clients' needs and match with suitable properties -Prepare and present property listings and offers -Negotiate deals to ensure client satisfaction -Stay updated on market trends and property values -Provide guidance and support throughout the buying/selling process -Network and build connections with industry professionals -Maintain accurate records of clients, properties, and transactions -Continuously educate self on industry developments and regulations. Show less

  • Direct Connect LLC
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Account Executive & Business Development Consultant
      • Jun 2015 - Jun 2017

      -Establish and manage client relationships. -Identify and present solutions to new business opportunities. -Deliver presentations and proposals, meet sales targets. -Record and update sales activity. -Collaborate with team for client satisfaction and issue resolution. -Stay updated on industry trends and competition. -Continuously develop product and service knowledge. -Prospect for new business and maintain strong pipeline. -Pitch company solutions, provide training to clients. -Maintain positive client relationships. -Set up meetings with potential clients, explore growth opportunities. -Develop marketing initiatives, attend industry events. -Update clients on company developments. -Create quotes and proposals, negotiate and close deals. Show less

  • Swissport
    • Switzerland
    • Airlines and Aviation
    • 700 & Above Employee
    • Sr. Aircraft weight and balance Supervisor
      • Feb 2008 - Sep 2016

      -Accurately conduct Load Control activities. -Plan load distribution based on passengers, cargo, and fuel. -Monitor DCS performance and communicate with departments for smooth handling during delays. -Comply with airline emergency and legislative requirements, exhibit due care and diligence. -Ensure safe, efficient, compliant, and aligned operations. -Adhere to disability and equal opportunity legislation. -Ensure compliance with timing schedule, produce all loading documentation. -Familiarize with client airline manuals, including dangerous goods handling. -Supervise and coordinate with ramp, bagroom, maintenance, and ATC. -Provide operation supervision when needed. -Provide training to new agents. Show less

  • Wolf Furniture
    • United States
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Home Furnishings Consultant
      • Nov 2012 - Feb 2015

      -Provide expert product knowledge and advice to customers on home furnishings and décor options. -Build and maintain strong relationships with customers to understand their needs and preferences. -Utilize sales techniques to meet or exceed sales targets. -Collaborate with other team members to ensure a seamless customer experience. -Stay up-to-date on product information and industry trends to ensure a high level of expertise and credibility with customers. -Maintain a clean and organized showroom to showcase products effectively. -Participate in store events and promotions to drive sales and increase customer engagement. -Contribute to a positive and collaborative team environment. -Provide excellent customer service and follow-up to ensure customer satisfaction. Show less

  • Rosetta Stone
    • United States
    • Software Development
    • 400 - 500 Employee
    • Software Sales Consultant
      • Sep 2010 - Dec 2012

      -Provide consultative sales support to prospective and existing customers. -Identify and understand customer needs and requirements. -Demonstrate software products and their capabilities to customers. -Develop and maintain relationships with key decision-makers and stakeholders. -Collaborate with cross-functional teams to provide a seamless customer experience. -Meet and exceed sales targets and contribute to company revenue. -Stay up-to-date with product knowledge and industry trends. -Provide customer feedback to product and development teams. -Participate in trade shows, events, and other marketing initiatives. Show less

  • Travelex
    • Kenya
    • Transportation, Logistics, Supply Chain and Storage
    • Currency Exchange Sales Associate
      • May 2008 - Jun 2010

      -Exchange currency accurately and efficiently. -Balance cash drawer and reconcile transactions. -Follow anti-money laundering and compliance policies. -Offer excellent customer service and support. -Handle customer inquiries and resolve complaints. -Maintain knowledge of exchange rates and monetary policies. -Ensure security and confidentiality of financial transactions. -Continuously update currency inventory levels. -Facilitate money transfers using the Western Union RTS 6.9 system. -Train and supervise junior staff. Show less

  • Domino's Pizza
    • Pakistan
    • Food and Beverage Services
    • 1 - 100 Employee
    • Assistant Store Manager
      • Jan 2008 - May 2008

      -Assist the Store Manager in overseeing daily operations. -Supervise and motivate team members to ensure exceptional customer service. -Maintain high standards of food quality and safety. -Monitor and control labor and food costs. -Ensure accurate food preparation and delivery. -Process cash and credit card transactions accurately. -Manage inventory levels and ordering of supplies. -Train and develop team members for advancement. -Address customer concerns and resolve any issues. -Meet sales targets and contribute to store profitability. Show less

  • Target
    • Mexico
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Sales Associate
      • Jul 2007 - Jan 2008

      -Greet and assist customers in finding products. -Maintain a clean and organized store environment. -Operate point-of-sale systems and process transactions accurately. -Replenish and restock merchandise as needed. -Provide product knowledge and recommendations to customers. -Meet sales targets and contribute to team goals. -Follow company policies and procedures, including loss prevention and safety measures. -Stay informed on new products and promotions to effectively communicate to customers. -Provide excellent customer service and support. Show less

  • Mancy for Computer & Internet
    • Owner & CEO
      • Nov 2003 - Jun 2007

      -Managed financial operations including budget, P&L reports, and tax preparation. -Hired new employees. -Provided help desk and first-line support, including hardware/software troubleshooting. -Installed software and peripherals, supported all IT equipment. -Performed software and hardware setups and updates. -Conducted payroll and maintained client health investments. -Followed up with customers for product and service satisfaction. -Managed financial operations including budget, P&L reports, and tax preparation. -Hired new employees. -Provided help desk and first-line support, including hardware/software troubleshooting. -Installed software and peripherals, supported all IT equipment. -Performed software and hardware setups and updates. -Conducted payroll and maintained client health investments. -Followed up with customers for product and service satisfaction.

Education

  • Suez Canal University
    Bachelor of Business Administration (BBA), Accounting and Finance
    2001 - 2005
  • Strayer University
    Master of Business Administration (MBA), Public Accounting
    2012 - 2014

Community

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