Operations Manager, Supplier Diversity

• Sep 2023 - Present

Manager, Business Development (Supplier Diversity)

• Sep 2022 - Sep 2023

Manager, Supplier Diversity & Membership

• Apr 2022 - Sep 2022

Owner

• Nov 2020 - Present

Owner

• Nov 2020 - Present

Personal Banking Associate

• Dec 2021 - Apr 2022

Customer Experience Associate

• Nov 2020 - Mar 2021

Freelance operations champion - Specialty in start ups hospitality, and attractions management.

• Jul 2019 - Mar 2021

General Manager

• Aug 2018 - Jul 2019

• First employee hired on to the team at Ministry of Game. Co-ordinated the successful development and execution of the business, Brand management, training and development, exploration and execution of strategic partnerships, building a team that provides a world class experience for our Gamers. Most senior employee dedicated to the Ministry of Game Brand – Reported directly to COO, CFO, and Stake holders. • Created a full events offering a processing systems from the ground up. Including training and implementation. Show less

Assistant Amusement Manager

• Mar 2017 - Aug 2018

• Responsible for daily operations of the amusement department. Major areas of responsibility include scheduling, training & development, tracking game payout and sending reports to senior management. • Responsible for daily operations of the amusement department. Major areas of responsibility include scheduling, training & development, tracking game payout and sending reports to senior management.

Manager Richmond Hill Location

• Dec 2015 - Mar 2017

• Responsible for the day-to-day operations of the Centre, including Organizing and implementing original events and programming specifically catering to the current customer base while creating interest among new customers. • Responsible for all technical maintenance in the Centre. • Building and training a strong team for the purpose of providing a “world-class” experience for every customer that walks in the door. • Responsible for the day-to-day operations of the Centre, including Organizing and implementing original events and programming specifically catering to the current customer base while creating interest among new customers. • Responsible for all technical maintenance in the Centre. • Building and training a strong team for the purpose of providing a “world-class” experience for every customer that walks in the door.

Marketing Administrator

• Jan 2013 - Dec 2015

Worked with the marketing department at the theatre to assist in promoting events and performances. Coordinating promotional calls and e-mails, in addition to identifying niche markets for particular shows of interest. Worked with the marketing department at the theatre to assist in promoting events and performances. Coordinating promotional calls and e-mails, in addition to identifying niche markets for particular shows of interest.

Children's Program Supervisor

• Apr 2015 - Nov 2015

Responsible for the day to day operation of the program, including coaching employees, schedule making, filing reports to the operational supervisors, supervision of programmed events, and ensuring the upkeep of energy and morale by setting an example of maturity amongst a younger crew and organizing motivational events for a team of 30 plus people.

Maze Supervisor

• Oct 2008 - Nov 2015

Seasonal position: In charge of the operations of on of 12 haunted mazes. Supervised a team of 40 actors minimum (depending on season). Ensuring the proper execution of the event, and helping to manage crowds of up to 12,000 people.

Featured Singer

• Apr 2011 - Jun 2015

Production singer for one of the worlds premier cruise lines

Vocal Captain - Featured Singer

• Apr 2011 - Jan 2015

• Employed as a featured singer over 7 contracts, Assumed the role of Vocal Captain in 2014 onboard Mariner of the seas in.• I currently work with Royal Caribbean as a part time audition consultant and installer. I no longer work on the ships themselves.

Singer

• 2010 - 2013

Shift Supervisor

• Sep 2007 - Dec 2007

Responsible for staff deployment and customer service while on shift. Duties Include: - Staff feedback and coach- Handling customer concerns - Balancing financials and safe at the end of the shift. - Restocking store and prep for next shift.

Barista

• Aug 2005 - Dec 2007

Front line barista and cash handler, Duties included:- Ringing in customer orders, and accurately communicating to on shirt barista. - Accurately making customer orders. Special mentions: - Graduated to coffee master within first year.- Responsible for training new hires in barista duties.