Senior Product Manager

• Dec 2021 - Present

I was transferred to create an end-to-end communication layer to understand end user demands and translating them into technical terms while acting as a pre-sales member of the company. The vision of success was to initiate sales and time to market activities for new products within the portfolio. The strategy was achieved in 3 major stages. Reporting to the general manager with a team of 3 direct reports.  The initial phase of the strategy was to develop professional set of skills to achieve product certification in sales and technical to enable the company to perform in the niche industries (covering banking, finance, e-commerce, e-retail) and generated 120% of target revenue in 12 months.  As a product manager, the second phase of the strategy, was to develop professional local content for the product portfolio to achieve brand awareness, additional sales revenue and to compete with existing brands in terms of product accessibility.  The final phase of the strategy was to power up sales team by attending meetings with partners and end users also as a pre-sales member of the team to present the critical details and comparisons of the product.  Attended to Locked Shield NATO Drill for Cyber Security 2022, by achieving at the 9th ranking which is the highest ranking that Turkey ever got. By fine tuning the endpoint security solution and uploading automated instant reports to MISP threat intelligence platform brought the success which contributed the product sales by 17% revenue in next quarter Show less

Product Manager

• Oct 2016 - Dec 2021

I was promoted to work closely with the engineering teams to perform time-to-market of network and security products. The vision of success was to build reputation for in-house softwares and increase market share, as well as increase revenue. I developed a strategy which included the implementation of sales processes to CRM system and managed the supply chain processes in 3 stages and with 8 major activities. Reported to general manager with a budget responsibility of $2.5m annual sales.The initial stage was: Analyzed the inventory and figured out loss in the warehouse of refurbished products with the vendor and negotiated on a special deal with the vendor to refund occurred loss of $250K as well as transportation costs which created positive EBITDA effect of 8%. Developed an efficient system with the new formulation to elicit and underline hidden costs (maintenance, transportation, customs, inland haulage, etc.) as well as worked with software teams to implement the system where the organization saved 15% of the overall costs, creating measurable results for the project to manage the overall efficiency which provided an additional 12% increase in profit due to cost reduction.The second stage of the strategy covered: Enlarging portfolio with new products (network and endpoint security) targeting the SMB and mid-enterprise level customers to compete in the B segment with 40% price advantage Hospitality industry which required best optimized hotspot and time stamp solutions to deliver value added billable accessibility solutions under 5651 regulation (in Turkey) which beat the competition with 80% of the hospitality market in Mediterranean region.And the final stage of the strategy covered: In 5 years, by designing infrastructure and processes, finding, and implementing new solutions and having critical decisions over the new structure provided excellence awards for the company in EMEA region for 3 years consecutively. Show less

Sales Representative

• Jun 2015 - Oct 2016

I was recruited to deliver new customer business, develop presentations, follow through with customer and ensure satisfaction, offer free or reduced trial periods for products, and follow up with leads aggressively. The vision of success was increasing in revenue and profit while creating brand awareness through channel partners and end users for the startup company. The success was achieved with two major activities, Resolved the inefficiency in sales renewal project initiative by developing and leading a project which included revision of existing processes and developed a new process with the flowchart integrated with the automation system for outbound calls to improve call efficiency as well as transparency and measurability in sales projects renewals. Developed a new user utilization project for the overtime payment MSC shipping agency to deliver them a new recording tool to fulfill a need and reduced the overall overtime payment by 50%. Show less

Operation Specialist

• Apr 2014 - Jul 2014

- Communicate with client, carrier and internal teams to manage and resolve billing and/or rate issues - Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers - Establish strong relationships with clients, carriers and internal team members - Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients - Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client’s shipment data - Manage and resolve daily carrier service issues, failures and delays - Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management Show less

Logistics Engineer

• Oct 2012 - Dec 2013

I was recruited for regulating transportation processes and decrease discrepancies. The vision of success was including cost efficiency and increase in profit. To obtain this, two main strategies were developed:  Took active responsibility for operational excellence. Revised calculation, re-considered design and used material, created new formulas according to seasons which impact weight of wooden packing due to humidity. Decreased packing costs roughly by 40%. With new formulas avoided immeasurable fines at customs due to weight discrepancies. Enabled profit maximization, positive impact on EBITDA, and increased shareholder value.  Optimized loading process, by implementing cargo loading software for operation automation which previously was handled manually, avoided human error which leaded operational excellence. Decreased loading time by half and met departure deadlines. Show less

Purchasing specialist

• Jul 2011 - Oct 2011

Preparing offers for customers and suppliers Inventory tracking Inventory analysis Preparing reports for sales Procurement Preparing offers for customers and suppliers Inventory tracking Inventory analysis Preparing reports for sales Procurement

Customer Support Specialist

• Sep 2006 - Mar 2007