Ahmed Fathi Rashed

Frontend Web Developer at IT Pillars
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency

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Experience

  • IT Pillars
    • Saudi Arabia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Frontend Web Developer
      • Nov 2020 - Present

  • Freelance
    • Web Developer
      • Jan 2017 - Present

  • CARMA
    • United Arab Emirates
    • Technology, Information and Media
    • 400 - 500 Employee
    • Media Researching & Monitoring Executive
      • Oct 2019 - Nov 2020

  • Raya CX
    • Egypt
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Dec 2017 - Sep 2018

      Etisalat UAE – Home Services Dealing and providing support to home service customers (Internet – landline – IPTV) Both in Arabic & English Answer general Inquiries New subscription - transfer - cancellation Solve customer problems , Technical troubleshootingCreating Complains , Follow up ,Billing preview Etisalat UAE – Home Services Dealing and providing support to home service customers (Internet – landline – IPTV) Both in Arabic & English Answer general Inquiries New subscription - transfer - cancellation Solve customer problems , Technical troubleshootingCreating Complains , Follow up ,Billing preview

  • trainera
    • Saudi Arabia
    • Professional Training and Coaching
    • 1 - 100 Employee
    • IT Support Technician
      • Apr 2016 - Oct 2016

      Installing and Configuring , Troubleshooting: MS Windows , Activation ,Drivers & Applications MS Office , Configuring MS Outlook (Backup/Restore – Signature)Handle Group Policy Problems (End User) - Hardware MaintenanceDealing with (AD) Active directory : Joining New PC to domain Creating New User Printers (Installing and configure Drivers) Troubleshooting Internet – Connectivity ,LAN & Router Configuration Sage 50 : Configuring – Backup and Restoring Handle User Tickets using Zoho CRM

Education

  • Higher Technological Institute
    Bachelor of Computer Science, Programming
    2012 - 2016

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