Experience

Agency for Health Care Administration

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Fraud Analyst

  • Oct 2021 - Present

  Tallahassee, Florida, United States - Designed and documented a suite of PowerShell automation tools that increased productivity by up to 50% - Improved audit assessment criteria with simplified scoring and streamlined reporting practices for faster turnaround - Researched and drafted policy amendments for the Florida Statewide Medicaid Managed Care contract - Co-wrote and edited an annual report on one of the largest post-COVID Medicaid fraud schemes



Florida Department of Environmental Protection

• United States
• Environmental Services
• 700 & Above Employee

• Contract Specialist

  • Oct 2020 - Oct 2021

  Tallahassee, Florida, United States - Tracked, routed, archived and executed hundreds of construction contracts for dozens of projects across 171 state parks - Worked with Engineers and SMEs to distill complex topics into bid listings and contractual requirements - Had process ownership of all bidding, administered the FTP site, and corresponded over bidding protests, results and contract execution - Assisted clients, verbally and in writing, with navigating state procurement guidelines



Social Security Administration

• Government Administration
• 700 & Above Employee

• Medical Records Technician

  • Aug 2019 - Sep 2020

  Tallahassee, Florida, United States - Worked with providers on records requests to ensure HIPAA compliance and safe delivery of medical records - Documented process improvements and macros for the SSA legacy records tracking system (AS-400) - Responsible for the upload and delivery over 1,000,000 faxed, scanned and CD records used to render a verdict on FL Disability claims - Assisted Disability claimants over the phone with the process of records submission and case tracking



Level Up Digital Media

• United States
• Media Production
• 1 - 100 Employee

• Editor

  • Feb 2019 - Jul 2019

  Tallahassee, Florida Area - Learned digital efficiency and time management in a professional office environment - Learned to maintain client relationships and work collectively towards a refined creative product - Edited 1000s of hours of B-Roll Footage for local advertisements and media initiatives - Became acquainted with Adobe Creative Cloud ecosystem



Jimmy John's

• United States
• Restaurants
• 1 - 100 Employee

• Bicycle Courier

  • Dec 2014 - Jun 2019

  Tallahassee, Florida Area - Safely and successfully executed 1000s of deliveries in all conditions at all times of day - Built foundational customer service skills in tough situations - Regularly re-balanced priorities in a fast-paced and uncertain environment - Learned immense emotional discipline: the intersection of exercise and customer service is challenging



Bob Rackleff for Congress -- Campaign

• Intern

  • Jul 2018 - Nov 2018

  Tallahassee, Florida - Developed documentation procedures that complied with FEC audit requirements - Used customer service skills for phone banking in North Florida - Canvassed a variety of neighborhoods for marketing the campaign - Assisted in data remediation for reporting purposes