I had the privilege of being Charlene’s direct report at Ditto. During this time, Charlene gave me the support and autonomy to excel in my role and beyond. When challenges arose, as they often did in the start-up environment, she never hesitated to listen to concerns, brainstorm ideas, and assist in execution. When we needed to rebuild the client implementation process, she gave me unlimited creative freedom to tackle a business-critical initiative. And, when I expressed interest in Product Management, she found internal opportunities for me that eventually led to the transition. Additionally, at this time, I was experiencing hardship in my personal life. Charlene was deeply emphatic, supporting me as both a manager and a friend. Charlene was like engine oil for Ditto: her day-to-day interactions resolved friction points and enabled us to move toward our goals. She facilitated cross-team communication, conflict resolution, and innovative problem solving. Charlene approached every relationship with authenticity, empathy, and kindness. As a result, she engendered trust and respect. While this sort of impact is difficult to quantify, it was felt company-wide. Charlene is master listener, patient teacher, and untiring cheerleader. I have no doubt she will be a force for good wherever she applies herself.

I worked and managed Charlene while she was a Customer Success Manager for Enterprise. She is a strong relationship builder and account manager. She learned the position quickly and managed and on-boarded very complicated accounts. She is extremely strong thinking through problems and coming to a mutually beneficial resolution for both the company and client. I've truly enjoyed working with Charlene and watching her grow into a strong Customer Success Manager.

I had the privilege of being Charlene’s direct report at Ditto. During this time, Charlene gave me the support and autonomy to excel in my role and beyond. When challenges arose, as they often did in the start-up environment, she never hesitated to listen to concerns, brainstorm ideas, and assist in execution. When we needed to rebuild the client implementation process, she gave me unlimited creative freedom to tackle a business-critical initiative. And, when I expressed interest in Product Management, she found internal opportunities for me that eventually led to the transition. Additionally, at this time, I was experiencing hardship in my personal life. Charlene was deeply emphatic, supporting me as both a manager and a friend. Charlene was like engine oil for Ditto: her day-to-day interactions resolved friction points and enabled us to move toward our goals. She facilitated cross-team communication, conflict resolution, and innovative problem solving. Charlene approached every relationship with authenticity, empathy, and kindness. As a result, she engendered trust and respect. While this sort of impact is difficult to quantify, it was felt company-wide. Charlene is master listener, patient teacher, and untiring cheerleader. I have no doubt she will be a force for good wherever she applies herself.

I worked and managed Charlene while she was a Customer Success Manager for Enterprise. She is a strong relationship builder and account manager. She learned the position quickly and managed and on-boarded very complicated accounts. She is extremely strong thinking through problems and coming to a mutually beneficial resolution for both the company and client. I've truly enjoyed working with Charlene and watching her grow into a strong Customer Success Manager.

I had the privilege of being Charlene’s direct report at Ditto. During this time, Charlene gave me the support and autonomy to excel in my role and beyond. When challenges arose, as they often did in the start-up environment, she never hesitated to listen to concerns, brainstorm ideas, and assist in execution. When we needed to rebuild the client implementation process, she gave me unlimited creative freedom to tackle a business-critical initiative. And, when I expressed interest in Product Management, she found internal opportunities for me that eventually led to the transition. Additionally, at this time, I was experiencing hardship in my personal life. Charlene was deeply emphatic, supporting me as both a manager and a friend. Charlene was like engine oil for Ditto: her day-to-day interactions resolved friction points and enabled us to move toward our goals. She facilitated cross-team communication, conflict resolution, and innovative problem solving. Charlene approached every relationship with authenticity, empathy, and kindness. As a result, she engendered trust and respect. While this sort of impact is difficult to quantify, it was felt company-wide. Charlene is master listener, patient teacher, and untiring cheerleader. I have no doubt she will be a force for good wherever she applies herself.

I worked and managed Charlene while she was a Customer Success Manager for Enterprise. She is a strong relationship builder and account manager. She learned the position quickly and managed and on-boarded very complicated accounts. She is extremely strong thinking through problems and coming to a mutually beneficial resolution for both the company and client. I've truly enjoyed working with Charlene and watching her grow into a strong Customer Success Manager.