Experience

Global Diversity Foundation

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Rural Entrepreneurship Project Coordinator

  • May 2022 - Sep 2022

  Morocco Coordinating the second phase of GDF's rural entrepreneurship project in Morocco's High Atlas, which aims to assist rural cooperatives in transitioning to more sustainable businesses that are sensitive to culture and biodiversity. The capacity-building program will include 12 training modules with wrap-around services such as support in obtaining ONSSA (food safety autorisation), branding, labelling and more. My responsibilities also include coordinating program in Marrakech, which is a… Show more Coordinating the second phase of GDF's rural entrepreneurship project in Morocco's High Atlas, which aims to assist rural cooperatives in transitioning to more sustainable businesses that are sensitive to culture and biodiversity. The capacity-building program will include 12 training modules with wrap-around services such as support in obtaining ONSSA (food safety autorisation), branding, labelling and more. My responsibilities also include coordinating program in Marrakech, which is a collaboration between GDF and the École Supérieure des Arts Visuels, in which students are hired to work with cooperatives on reinventing their visual identity, branding, and packaging development. I will also be co-leading the development of a biodiversity-friendly product label in Morocco, which will be both a registered brand and an accredited label, reassuring Moroccan consumers that the cooperative's products meet specific high standards, such as being organic and respecting traditional land-use practices.

• Entrepreneurship Consultant

  • May 2021 - Apr 2022

  Morocco I worked as a full-time consultant for the Global Diversity Foundation, where I oversaw GDF's rural entrepreneurship project in Morocco's High Atlas to increase the business viability of rural entrepreneurs through ongoing training, which began with an assessment of cooperatives against predetermined criteria. I collaborated also with GDF's local partner, the Moroccan Biodiversity and Livelihoods Association, on their online commercialization program, I created technical and ethnographic… Show more I worked as a full-time consultant for the Global Diversity Foundation, where I oversaw GDF's rural entrepreneurship project in Morocco's High Atlas to increase the business viability of rural entrepreneurs through ongoing training, which began with an assessment of cooperatives against predetermined criteria. I collaborated also with GDF's local partner, the Moroccan Biodiversity and Livelihoods Association, on their online commercialization program, I created technical and ethnographic product descriptions for both websites and product technical sheets, as well as documented the coop's work and story, which were later used in photo documentaries, e-catalogues, and illustrated manuals that promote biodiversity-friendly products that support local livelihoods. During and after the first phase of the rural entrepreneurship program, I also conducted monitoring and evaluation studies to assess the coops' needs and the increase in business turnover and jobs across all cooperatives.



Fanatics

• United States
• Software Development
• 700 & Above Employee

• Costumer Service Advisor

  • Aug 2020 - Nov 2020

  Manchester, England, United Kingdom Customer service advisor whose job is to deal with customer inquiries and complaints via phone, chat and email, in order to ensure that customers get the best service possible. Fanatics is the global leader in licensed sports merchandise of recognized English Premier League, La Liga along with representation across all major US sports such as Golf, Rugby and Tennis. The company provides deliveries to over 180 countries and supports multilingual call centres incorporating 11 languages.



Foundation Dar Si Hmad

• Non-profit Organizations
• 1 - 100 Employee

• Communication and Program Manager

  • Aug 2018 - Jul 2019

  Agadir, Sous-Massa-Drâa, Morocco As a full-time employee at Dar Si Hmad, my responsibilities included managing the organization's first capacity building program for budding local NGOs in the south, as well as managing and developing program syllabi for the second edition of the Summer Tech Camp program and the RISE eco-journalism program for the year of 2019. I was in charge of creating and implementing their marketing strategy, photography, content creation, managing social media accounts, preparing schedules, managing… Show more As a full-time employee at Dar Si Hmad, my responsibilities included managing the organization's first capacity building program for budding local NGOs in the south, as well as managing and developing program syllabi for the second edition of the Summer Tech Camp program and the RISE eco-journalism program for the year of 2019. I was in charge of creating and implementing their marketing strategy, photography, content creation, managing social media accounts, preparing schedules, managing deadlines and appointments related to communication, and finally developing and maintaining a good relationship with journalists and reporters. When nedded, I also assisted in fund research and grant writing.

• Junior Program Coordinator

  • May 2018 - Jul 2018

  Agadir Ida-Outanane Prefecture, Morocco I coordinated the first edition of Dar Si Hmad, a Summer Tech Camp for underserved Girls 14 to 16-year-old young girls from low‐income households in Agadir's suburbs. The summer camp addressed the girls' general lack of technical knowledge by teaching them the fundamentals of computers and the internet while engaging them in fun activities. My responsibilities ranged from developing the program curriculum to delivering some of the program's lessons and activities, as well as supporting and… Show more I coordinated the first edition of Dar Si Hmad, a Summer Tech Camp for underserved Girls 14 to 16-year-old young girls from low‐income households in Agadir's suburbs. The summer camp addressed the girls' general lack of technical knowledge by teaching them the fundamentals of computers and the internet while engaging them in fun activities. My responsibilities ranged from developing the program curriculum to delivering some of the program's lessons and activities, as well as supporting and assisting Dar si Hmad staff and administration with the necessary tasks, managing the chaperons/assistants, and being in charge of the students' safety.

• Program Assistant

  • Jan 2018 - May 2018

  Agadir Ida-Outanane Prefecture, Morocco As a program assistant, I assisted the program manager and trainers in developing and delivering some RISE 2018 sessions. This edition of the Rise program provided a safe space for university students from different backgrounds and included engaging and interactive discussion sessions led in part by the students, allowing them to challenge ideas and critically examine difficult topics relevant to their daily lives, such as identity, freedom of choice, migration, gender and other topics chosen… Show more As a program assistant, I assisted the program manager and trainers in developing and delivering some RISE 2018 sessions. This edition of the Rise program provided a safe space for university students from different backgrounds and included engaging and interactive discussion sessions led in part by the students, allowing them to challenge ideas and critically examine difficult topics relevant to their daily lives, such as identity, freedom of choice, migration, gender and other topics chosen by the students themselves.



Emonovo

• Egypt
• Higher Education
• 1 - 100 Employee

• Head Intern

  • Oct 2017 - May 2018

  Identified scholarships dedicated to MENA countries, edited and published the scholarships in English on Marj3 website then translated and reformulated the content into Arabic while creating social media content.



Les Domaines Agricoles

• Morocco
• Farming
• 100 - 200 Employee

• Industrial Placement Student

  • Jan 2017 - Jun 2017

  Préfecture d’Agadir Ida-Outanane, Morocco I took this 6-month placement with the company Primassa from Les Domaines Agircoles to complete my master's degree, and I was part of a group of 12 people in the department of quality and production, 4 interns including myself, and an external agrifood consultant. My main responsibility was to revise the facility's procedures and work instructions, as well as to implement quality management systems in accordance with the 7th version of the BRC standard. I also verified the HACCP plan of a newly… Show more I took this 6-month placement with the company Primassa from Les Domaines Agircoles to complete my master's degree, and I was part of a group of 12 people in the department of quality and production, 4 interns including myself, and an external agrifood consultant. My main responsibility was to revise the facility's procedures and work instructions, as well as to implement quality management systems in accordance with the 7th version of the BRC standard. I also verified the HACCP plan of a newly installed tomato packing line, created food hygiene and safety training content, conducted training sessions for factory operatives, and assisted with routine quality control tasks as requested by the quality manager. Show less



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• Summer Intern

  • Aug 2016 - Sep 2016

  Agadir A short summer internship that helped me discovered the world of production of bottled and soft drinks. My job mainly was concerned with the quality assessment of the water used in the production of bottled water and soft drinks, which taught me a lot about the current trends in this field, the followed quality control techniques and requirements in response to consumers concerns.



ONSSA

• Morocco
• Government Administration
• 100 - 200 Employee

• Placement Student

  • Apr 2015 - May 2015

  Agadir Internship at ONSSA Agadir's toxicology department (Office National de la Sécurité Sanitaire des Produits Alimentaires) as part of my bachelor's degree graduate project titled "Assessment of the Microbiological Quality of Meat and Meat Products in Agadir and its Regions."



Complexe industriel et commercial Belhassan (CIBEL)

• Industrial Placement Student

  • May 2014 - Jun 2014

  Agadir Internship project in the production unit and the quality service at the fish canning factory Complexe Industriel Belhassan (CIBEL) titled "Assessment of both chemical and microbial quality of fresh, frozen, and canned fish during the production process from reception to shipping."



ONSSA

• Morocco
• Government Administration
• 100 - 200 Employee

• Placement Student

  • Feb 2014 - Apr 2014

  Agadir Internship at ONSSA Agadir's toxicology department (Office National de la Sécurité Sanitaire des Produits Alimentaires) on the project "Isolation and identification of Escherichia coli in traditional Moroccan fermented milk (Lben) in Agadir and its surrounding areas." The findings revealed the presence of faecal contamination in a number of small-scale creameries, culminating in a recommendation to conduct a thorough inspection campaign to mitigate the risks.



FROMITAL

• Morocco
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Summer Intern

  • Aug 2013 - Sep 2013

  Agadir Summer internship at Fromital company laboratory, where I conducted raw material and product sampling at various stages of the production process to assess the quality of both the product and the production process to support the quality control team.