Gerente de projetos

• Aug 2023 - Present

Product and Project Manager

• May 2022 - Jul 2023

Project Manager at LAS Regional Tech Hub, spearheading the development of innovative solutions across multiple platforms to enhance and support the services offered at EY, including Consulting, Assurance, Talent (EYU), and Tax. Trusted with the responsibility of managing diverse projects, I lead cross-functional teams to deliver cutting-edge solutions that drive operational excellence and client satisfaction. Passionate about leveraging technology to optimize business processes, I collaborate closely with stakeholders to identify requirements, design robust solutions within technical teams, and oversee their successful implementation.

Project Manager

• Apr 2017 - May 2022

Experienced Global Infrastructure Project Lead adept at spearheading and coordinating large-scale project implementations across international locations. Skilled in overseeing the entire project lifecycle, from initial scoping to successful project closure. Committed to ensuring high-quality deliverables, I contribute to process and template enhancements for effective quality control. With a keen eye for detail and a results-driven mindset, I strive to optimize project outcomes and drive operational excellence.

Project Manager

• Mar 2004 - Mar 2017

Accomplished Global Infrastructure and Network Project Lead with a successful track record in leading and coordinating complex project implementations on a global scale. Skilled in defining and implementing enhanced processes and templates to ensure rigorous quality control throughout the project lifecycle. Proficient in managing project invoices and overseeing the smooth close down phase. With a strong attention to detail and a commitment to delivering high-quality results, I thrive in fast-paced environments and excel at driving project success.

Business Analyst

• Feb 2001 - Mar 2004

Results-driven Business Analyst with expertise in process analysis, client support, and Helpdesk operations. Skilled in monitoring and optimizing business processes to enhance efficiency and customer satisfaction. Proficient in executing billing administration and equipment control tasks to ensure accurate financial management. Adept at managing contractual relationships with clients, vendors, and stakeholders. Recognized for successfully reducing customer voice costs by 25% within a two-year period. Additionally, led a Brazilian client in implementing ITIL processes, resulting in improved service delivery and operational excellence.

Trainee

• Nov 1999 - Feb 2001

Motivated Trainee with a keen eye for detail and a passion for creating comprehensive documentation. Proficient in generating clear and concise materials to support various business processes and operations. Dedicated to providing exceptional client support, ensuring client satisfaction through prompt and effective communication. Skilled in conducting billing operations with accuracy and efficiency. Committed to continuously improving documentation practices and contributing to the overall success of the team.

Trainee

• Jan 1999 - Apr 1999

Detail-oriented Documentation Trainee with a strong focus on analyzing site reports, proxy reports, and creating comprehensive documentation. Proficient in conducting thorough analysis to provide valuable insights and contribute to informed decision-making processes. Skilled in generating detailed and organized reports to support business operations. Committed to delivering high-quality work and continuously enhancing documentation practices. Eager to learn and contribute to the success of the team.