Scott Sipes
Sales Advocate at Fairmount Memorial Association- Claim this Profile
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Topline Score
Bio
Credentials
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Professional in Human Resources (PHR)
SHRM
Experience
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Fairmount Memorial Association
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United States
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Individual and Family Services
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1 - 100 Employee
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Sales Advocate
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Nov 2021 - Present
Guiding and servicing individuals in the Pre-Planning, Away From Home and After care insurance processes and practices to fulfill the future needs for funeral and cemetery services. Demonstrating empathy and compassion for family's in their time of need and sorrow. Guiding and servicing individuals in the Pre-Planning, Away From Home and After care insurance processes and practices to fulfill the future needs for funeral and cemetery services. Demonstrating empathy and compassion for family's in their time of need and sorrow.
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TraffiCorp LLC
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Spokane-Coeur d'Alene Area
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Certified Traffic Control Specialist
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Aug 2019 - Jan 2022
• Controlling safety of auto, pedestrian and construction equipment traffic in work zones • Communicating via two way radio with other Traffic Control Specialist • Being aware of surroundings and unexpected events • Having the stamina to stand in one place for ten hours • Controlling safety of auto, pedestrian and construction equipment traffic in work zones • Communicating via two way radio with other Traffic Control Specialist • Being aware of surroundings and unexpected events • Having the stamina to stand in one place for ten hours
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STATE OF WASHINGTON ESD/UI DIVISION
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SPOKANE VALLEY, WA
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UI Specialist 1
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Aug 2018 - Apr 2019
Unemployment Insurance Specialt 1 (Non-Permanent) Resolved UI problems for claimant via phone and accessing software applications Scheduled appointments for claimants to speak to senior agents in instances where couldn’t resolve issue Made two process improvement suggestions; one implemented and increased internal/external customer satisfaction, the other is under review by IT Director and ESD Director to determine feasibility Unemployment Insurance Specialt 1 (Non-Permanent) Resolved UI problems for claimant via phone and accessing software applications Scheduled appointments for claimants to speak to senior agents in instances where couldn’t resolve issue Made two process improvement suggestions; one implemented and increased internal/external customer satisfaction, the other is under review by IT Director and ESD Director to determine feasibility Show less
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Social Security Administration
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Government Administration
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700 & Above Employee
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Claims Specialist Intern
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Nov 2017 - Dec 2017
Trained to research and process SSI & SDI claims. Entered data into reporting system. Updated filing system. Trained to research and process SSI & SDI claims. Entered data into reporting system. Updated filing system.
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Walmart
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Sep 2012 - Feb 2017
Provided exceptional customer service and vendor relations in various departments and as cashier. Set shelving mods. Maintained inventory control in gardening, sporting goods and liquor store. Made five suggestions to management for increasing sales of products. All were implemented and increased sales substantially. Received eight letters of commendation from customers. Provided exceptional customer service and vendor relations in various departments and as cashier. Set shelving mods. Maintained inventory control in gardening, sporting goods and liquor store. Made five suggestions to management for increasing sales of products. All were implemented and increased sales substantially. Received eight letters of commendation from customers.
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Terminix International
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Consumer Services
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300 - 400 Employee
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Pest Control Field Sales Representative
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Jun 2008 - Nov 2009
Managed Eastern Washington & Idaho territory. Serviced existing accounts and established new residential & commercial accounts. Inspected property. Communicated findings to customer. Recommended treatment plan. Set price for residential clients and submitted proposals and bids for commercial clients. Increased territory account base from 62 to over 124 in a year while servicing all accounts on a monthly or quarterly basis myself. Wrote and won the largest commercial contract in territory history. Show less
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Vemma
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Internet Entrepreneur
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Aug 2004 - Aug 2007
Maintained website. Communicated with business associates and customer via email. Ensured customers received products by Autoship. Maintained website. Communicated with business associates and customer via email. Ensured customers received products by Autoship.
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Truly Nolen of America, Inc.
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United States
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Consumer Services
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500 - 600 Employee
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Pest Control Field Sales Representative
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Mar 2003 - Aug 2004
Managed Orange County to Chula Vista California territory. Averaged ten inspection appointments per day. Interviewed customers to determine financial condition, and sense of urgency to resolve the problem. Inspected property. Communicated findings to customer. Recommended treatment plans. Established service fees for residential customers and prepared bid proposals for commercial clients. Scheduled service technicians. Achieved the rank of #2 in corporation during annual sales drive by prospecting accounts no other salesman would attempt and winning the account. In doing so a closing rate of 92% was achieved. Show less
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Employment Specialist
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Jul 1991 - Sep 2001
Interviewed unemployment claimants and processed claim documents and entered infomation into the database. Made independent judgments as to claimant eligibility based on knowledge of department rules and regulations. Worked on Job Development team that had a goal of creating 7,000 jobs per quarter. We exceeded our goal each quarter by 20+ percent through a telephone and company visitation campaign. As a recruiter or employment counselor my placement rating was 92%. Recruited for entry level to professional executive position in all industries. Also, led a TQM project team, on an innovative solution to a claim processing problem that had created poor internal/external customer satisfaction rating for the department. The result of our recommendation reversed this situation and increased the customer satisfaction by 86+ percent for the entire state EDD and DMV. During my career I received 12 letters of commendation from claimants I assisted in achieving their employment goals and commendation from management for my leadership skills. Show less
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Education
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1981 - 1994
San Jose State University
Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General -
2011 - 2021
Society of Human Resource Management
PHR Certification, HR department role as a business partner within an organization -
1999 - 2000
De Anza College
Certificate of Completion, Purchasing, Procurement/Acquisitions and Contracts Management -
1993 - 1994
UC Santa Cruz Extension
Certificate of Completion HR Management/Organizational Development, 3.95 -
San Jose State University
Bachelor of Science - BS, Human Resources Management/Personnel Administration, General
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