Experience

Clik

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer/Technical Support Manager

  • Dec 2017 - Present

  Working as the Technical Support Manager that manages & grows the Support Team.• To manage and ensure a high standard of software support is delivered to customers through a multitude of mediums. (Email, Online Chat, Website, Telephone etc).• Ensure support calls, emails & live chats are completed and resolved within spefic time periods.• Ensure support issues are carried out to the highest standards.• Manage the teams performance and identifying areas of developement.• Motivate and encourage the support team.• Review daily workload, priortising and delegating tasks.• Hold weekly meeting to discuss the week ahead.• Constantly reviewing & tweaking how the team works.• Monthly reports to show the tech teams performance. Show less

• Technical Support Engineer

  • Apr 2012 - Dec 2017

  Working as part as the Tech Support Team for a Software Company based in Bristol. Supporting all the Products we create in-house to Customers all over the United Kingdom.• Provide communication to Customers for all our products via Telephone, E-mail & Live Chat.• Document all issues & bugs for all our Products.• Assisting 1st Line Support.• Assist in product developement, testing new features, collecting and reviewing customer feedback.• Attend Shows - Travel, liaise & support customers face-to-face.• Writing Support Articles for the Support module on our Website.• Installing & writing queries for SQL.• Day-to-Day probelm solving of all Clik products. Show less



TLT LLP

• United Kingdom
• Law Practice
• 700 & Above Employee

• Administrator

  • Feb 2005 - Apr 2012

  Working as part of the support team for a large solicitors in Bristol supporting 700 employees. • Liaise with employee’s regarding deeds and files for clients. • Responsible for keeping the system and spreadsheets up-to-date with correct information. • Prioritising my own workload to meet deadlines and requirements. • Use of various legal software programs. • Liaise with suppliers on a regular basis and ensure sufficient stock of stationery goods. • Responsible for management of out-sourcing all maintenance needs for the building, which involved maintaining relationships with current contractors and/or engineers (kitchen appliances, binding machines, electricians etc) • Collection and sorting of post. Show less