Experience

Bethesda Softworks

• United States
• Computer Games
• 400 - 500 Employee

• Vice President, Business Systems and Analytics

  • Aug 2012 - Present

  Direct report to the CFO, the executive leader responsible for all corporate business technology platforms. Global leader accountable for setting the vision and managing the team that supports the technology portfolio that manages all P&L activities. Key areas supported include; the company’s entire global wholesale, digital and retail supply chain, financial management, and analytics. Organization supports a distributed user base located 7 countries in over 10 offices on 3 continents. Established the company’s Enterprise Business Intelligence function. The function leverages an advanced cloud-based big data (>2 TB/Day) platform focused on proving the business in-depth consumer and game play analytics, machine learning, and advanced business performance metrics. Metrics delivered by the team have yielded insights that have driven higher per player revenue, changes to product lines, and lifted product performance Deployed the company's first customer segmentation based campaign management system. Leverages customer behavior insights to determine retention and churn risk to drive marketing campaigns Delivered company's first external audit-approved technology controls model that improved tracking and management of change, issue, and system management Integrated 10 distinct ERP modules and 3rd party sales data from over 30 distinct retailers into a unified Business Intelligence platform Transformed the entire business systems technology portfolio through a comprehensive re-engineering project that was delivered in an 18-month timeframe on time and on budget Reduced Amazon Web Services (AWS) monthly cloud costs by 40% through better system transparency and improved governance processes Established a hybrid, cost effective on-demand technology support model leveraging a geographically dispersed staffing model of employees, on-site and off shore consultants supporting the technical infrastructure, tier 1 and tier 2 support teams Show less



American University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor

  • Aug 2013 - Present

  Highly rated Adjunct Professor in the Information Technology Department at the Kogod School of Business. Instructional focus on how businesses leverage IT to drive business decision-making through the use of real-world, practical experience. http://www.american.edu/kogod/faculty/craigb.cfm Highly rated Adjunct Professor in the Information Technology Department at the Kogod School of Business. Instructional focus on how businesses leverage IT to drive business decision-making through the use of real-world, practical experience. http://www.american.edu/kogod/faculty/craigb.cfm



Discovery Inc

• United States
• Entertainment
• 700 & Above Employee

• Senior Vice President, Global Software Strategy and Analysis

  • Jan 2008 - Dec 2011

  Direct report to the CIO, executive leader of Discovery’s entire portfolio of business applications including all sales, financial management, procurement, B2B platforms, content management, inventory, rights, business intelligence, and collaboration systems. With a team over 70, including 6 direct reports, located in 6 offices worldwide, and a budget over $25M the team provides full software lifecycle solutions, software design, product strategy, roadmaps, and executes according to top business priorities.• Integrated over 7 sales, content, ratings, and financial data systems into a comprehensive Business Intelligence platform. Solution yielded faster decision support, sales optimization, and visibility to increase maximizing business generation for operations generating $3.5B in annual revenue• Delivered on-time and on-budget SAP ERP and Budgeting solutions implementations for 6 European and Asian operations• Architected and implemented a streamlined organizational structure that embedded IT analyst staff with the business for better alignment. Resulted in a 20% increase in resource utilization and solution delivery, while simultaneously reducing the dependence on third-party resources• Implemented a streamlined, integrated procure-to-pay SAP-based solution that reduced administrative approval process time by 50% and included embedded mobile technologies• Integrated data and technologies for three mergers in the United States and in the United Kingdom Show less

• Vice President, Enterprise Systems

  • Jan 2005 - Jan 2008

  Executive technology leader and matrixed direct report to the President of the $250M Discovery Channel Store business. Accountable for all retail technologies, including infrastructure, membership management, retail, and supply chain. Leader of the global corporate IT systems development organization; including the global email messaging, ERP, HR, payroll and collaboration platforms. • Successfully integrated retail order management platforms with third party payment services (PayPal, BillMeLater) that led to increased sales• Improved warehouse management automation platforms that increased daily shipments by 50%• Implemented full end-to-end automation of store HR services • Transformed the global financial, reporting, SAP HR and Payroll systems as the company evolved from a privately-held to a publicly- traded company. Successfully met SEC IT General Controls and HIPAA requirements• Delivered a comprehensive Sales and Distribution management platform that fundamentally transformed and streamlined revenue management for Discovery Education in the U.S. and Canada Delivered on-time and on- budget SAP ERP and Business Planning systems implementations for 6 European and Asian operations• Led the technical divestiture of the $250 million Discovery Channel Store retail and distribution operation Show less

• Director, Collaborative Solutions

  • Jan 2002 - Jan 2005

  Managed the software development team that delivered web based HR performance management, Portal, document management, sales support, and external customer management systems.• Led implementation of Discovery Communications’ first global Portal leveraging IBM’s Websphere technology and document management solutions, increasing readership by 75%

• Manager, End User Computing

  • Apr 1999 - Jan 2002

  Led the rapid application development group, providing efficient, workflow management systems across all lines-of-business. Provided business consulting services to unify disconnected business processes.• Successful design and rollout of Discovery’s first single-source, web-based employee performance management system, integrated with SAP’s HCM platform



American Management Systems

• Product Manager and Consultant

  • Jan 1998 - Apr 1999

  Leader in Federal Civilian Government Software Operation. Advisor on software solutions supporting the Federal acquisition / procurement processes and regulations. Created the software development strategy, including product roadmap, budget and resource management plans• Provided vision for software releases that satisfied existing client base and expanded market penetration• Managed the release of Federal Acquisition Regulation updates and integration within the software solution• Met with high-level client implementation leaders to determine future software requirements and resolve issues Show less

• Systems Analyst and Project Manager

  • Jun 1996 - Jan 1998

  • Led high-level client facilitation meetings to determine software implementation, rollout, and support plans• Managed project-specific scheduling, budget, personnel deployment, planning, and potential risks• Created brand and product showcases for national conferences• Provided functional knowledge on issues dealing with security, workflow design, business practice re-engineering, and implementation analysis



Congressional Research Service

• United States
• Research Services
• 200 - 300 Employee

• Consultant

  • Mar 1993 - Jun 1996

  Contract and logistics management for AID-sponsored foreign aid project, focused on Eastern European Parliamentary research infrastructures. Contract and logistics management for AID-sponsored foreign aid project, focused on Eastern European Parliamentary research infrastructures.



Spain '92 Foundation

• Washington, DC

• Project Lead

  • Jan 1992 - Dec 1992