Experience

Halcyon Knights

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Project Services Recruitment Consultant

  • Mar 2022 - Present

  Founded in 2007, Halcyon Knights are a leading IT Sales & Technology recruitment firm in APAC encompassing a specialist team of 80 professionals who play a pivotal role making valuable connections between employers and candidates.With offices in Melbourne, Sydney, Brisbane, Canberra, Auckland and Singapore, our Sales & Marketing practice is the largest dedicated tech vendor recruitment firm in APAC. Supporting APAC’s most innovative businesses to secure quality tech talent, our team of expert IT recruiters specialise within these technology markets - IT Sales & Marketing, Infrastructure & Cloud, Data & Analytics, Software, Cybersecurity, Product, and Project Services.Our commitment to providing exceptional customer service and innovative recruitment solutions is a reflection of our core values – Care, Trust & Commitment. We’re proud to have been recognised for these values with various awards and accolades, including:o 2021 Winner, Excellence in Client Service, APSCo Australiao 2021 Winner, Best Approach to Health & Wellbeing, APSCo Australiao 2021 Runner Up, Best Performance, APSCo Australiao 2021 Winner, The Training & Development Award, TIARA Recruitment Awards ANZo 2021 Finalist, Best Large Recruitment Company to Work For (41+ Employees), TIARA Recruitment Awards ANZo 2021 Excellence Awardee, Employer of Choice (1 – 99 Employees), Australian HR Awardso 2021 Top 3 Finalist, Talent Insights Pioneer, ANZ LinkedIn Talent Awardso 2021 Finalist, Digital Learning Transformation Award, The Learning Institute



Podcast

• United States
• Entertainment
• 1 - 100 Employee

• Co-Host and Producer

  • Aug 2021 - Present

  - Ensure the podcast is engaging, has a cohesive narrative, has a well-honed theme, and has a focused story arc- Own the production of podcast audio and video episodes from start to finish- Develop new and innovative strategies to engage the audience, build up fan communities across platforms and raise awareness of the podcast- Record, edit and publish content for audio/video/social media - Ensure the brand tone is accurately communicated on all branded advertising materials- Interview guests, including industry leading experts and public figures- Deliver an informative, entertaining, and engaging on-air presentation that connects with our target audience



Lucid Development Agency

• United Kingdom
• Design Services

• Co-Founder

  • Jun 2019 - Feb 2022

  Increase your reach. Increase your revenue. We specialise in Website Design and Digital Marketing that clearly defines your business. Increase your reach. Increase your revenue. We specialise in Website Design and Digital Marketing that clearly defines your business.



ProFinda

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head of Resourcing Product

  • Sep 2019 - Feb 2020

  • Cooperate effectively across disciplines to establish and deliver a clear and cohesive product strategy. • Chart the creation and development of cohesive product roadmaps, collaborating closely with the engineering function and founder to deliver on strategic initiatives.• Play a key role by certifying that the product design provides the greatest value for the initiative in question, instituting measures to provide accurate reflections on the value achieved.• Operate with a strong focus on excellent user experience, iterating upon it, identifying problems, devising elegant solutions, and continuously improving. • Develop an in-depth understanding of product specifications and user psychology and utilise this understanding to perform in-depth research with both internal stakeholders and external users, employing both quantitative and qualitative methods.• Oversee the translation of research results into actionable sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes and provide guidance and training to colleagues to do the same.• Spearhead close collaboration with stakeholders from every business function, from product engineering to marketing, to certify that the product is pristine, and all changes and delivery efforts are communicated.• Act as liaison with client’s international teams to capture and consider all market-specific requirements of the product.• Demonstrate strong passion about automation processes for scalability and machine learning projects.

• Implementation Consultant

  • Jun 2018 - Oct 2019

  • Oversaw the building and direction of communication strategy during client on-boarding period.• Searched for and identified initial data mappings and field configuration strategy for the client’s ProFinda platform.• Led the development and maintenance of expertise in the configuration of ProFinda products and technology.• Administered the improvement and refinement of the implementation process by proactively pinpointing inefficiencies and collaborating with the team to find solutions or automate processes.• Provided extensive support to the process improvement progress, including the development and implementation of a project methodology agreed by all work streams.• Assisted and contributed to the change management process to ensure due diligence and efficient sign-off of site enhancements.• Partnered effectively with PMO team to monitor the overall program budget by challenging and agreeing work stream costs.• Charged with owning and administering specific project deliverables.• Led the effective and timely delivery of project reporting, including: Status, Actions, Risks & Issues.• Drove the preparation and development of user and training documentation as necessary.• Spearheaded and supervised as-needed team-wide strategic projects.• Handled the delivery of meaningful product feedback to leadership and relevant teams.

• Customer Success Manager

  • Sep 2014 - Jun 2018

  • Established and fostered close customer relationships from the point of sale.• Developed an in-depth understanding of the customer's business and cultural change objectives.• Effectively utilised a consultative approach to support customers in the creation and delivery of effective business change campaigns focusing on driving adoption of the ProFinda collaborative platform.• Formulated and nurtured close and trusted partnerships with customers in order to identify potential upsell and referral business opportunities for the sales team.• Proactively oversaw adoption and usage in order to demonstrate Return on Investment and prevent churn through effective interventions such as webinars and workshops.• Operated as an escalation point for customers, driving issues to resolution either individually or via the appropriate team.• Served as customer advocate at internal strategy and resourcing meetings.• Administered the alignment of internal resources with effective implementation and account management including Customer Support, Renewals, Product, Marketing, etc.• Played a key role by supporting and contributing to strategy, business development, and product innovations by feeding back real customer experiences and evidence of success.