Logistics & Warehouse Specialist

• Oct 2023 - Present

Sales Executive

• Sep 2023 - Sep 2023

Customer Experience Team Lead-KSA

• Jun 2022 - Sep 2023

• Hire, train, distribute tasks to the team, supervise, and direct.• Set and manage key performance indicators for the Confirmation team, including project management, sales targets, satisfaction, team performance, productivity, employee engagement, training, and development; implemented employee self-assessment tool to improve team performance by 35%.• Hold weekly meetings for the team to provide the latest company information and the plans for the coming period.• Provide manager with forecasting analysis and preparation of customized reports to support decision-making.• Manage a team of 15 to 20 Customer Service Agents. Show less

Confirmation Agent-Ksa

• Mar 2022 - May 2022

• Reached out to customers, confirmed their orders, and increased sales by 15%.• Coordinated with the warehouse or fulfillment team to ensure that ordered products are in stock and available for shipment.• Collaborated with other teams, such as customer support, logistics, and finance, to ensure smooth order fulfillment and customer satisfaction.• Maintained accurate records of customer requests, interactions, and any relevant information in the company's database or CRM system. Show less

Host

• Nov 2019 - Feb 2022

Host

• Aug 2017 - Aug 2019