Technician

• Jan 2020 - Present

Network Specialist II

• Jul 2018 - Dec 2019

-Tier 1-3 Support for Classroom, Office, and District Headquarters Staff-Knowledgeable Google, Active Directory, and SCCM Administrator-Experience with both logical and physical networking- Aruba, HPE, and Meraki environments-Managed District-Wide Upgrade from Windows 7 to Windows 10 for 300+ users and 800+ devices-Coordinated District networking and hardware needs for construction and remodeling of 5 schools -Tier 1-3 Support for Classroom, Office, and District Headquarters Staff-Knowledgeable Google, Active Directory, and SCCM Administrator-Experience with both logical and physical networking- Aruba, HPE, and Meraki environments-Managed District-Wide Upgrade from Windows 7 to Windows 10 for 300+ users and 800+ devices-Coordinated District networking and hardware needs for construction and remodeling of 5 schools

IT Transition Manager

• Oct 2017 - Jan 2018

- Troubleshooting and repair of exhibits/applications across Windows, Linux, Macintosh, IOS, and Android operating systems- Inventory current exhibits, preparing for physical relocation, network transitions, hardware upgrades or repairs, etc.- Establish a plan to support the future IT needs of HMSC Visitor Center

Faculty Research Assistant and IT Technician

• Dec 2015 - Oct 2017

- Lead technician for IT and computing needs for Free Choice Learning Lab- Configured and managed two surveillance networks (50+ devices: cameras/sensors, remote and local clients, servers, and cloud-managed switches) - Gathered, processed, and organized data for in-house and external researchers - Partnered on and co-wrote grants for NSF Funding - HMSC Exhibit Design Team; planned, manufactured, and maintained new exhibits

Local Registration Authority

• Mar 2015 - Sep 2015

Managed user accounts and credentials across multiple networks and platforms. Provided customer service and troubleshooting for over 1,000 DoD employees and military members. Supervisory, management, and training tasks were a daily part of the job.

Client Systems Technician

• Sep 2013 - Sep 2015

Responsible for network administration and IT support for USTRANSCOM, HQ Air Mobility Command, 18 Air Force, and 375 Air Mobility Wing, including over 14,000 users and systems. Builds and verifies network user & computer accounts; troubleshoots BlackBerry & Virtual Private Network outages. Provides customer support to assist in the operation, restoration, repair, and configuration of information systems. Performs software/hardware maintenance; includes system installation, removal, upgrades & warranty returns. Provide Secure PKI Smart card support to 4000 users.

General Contractor

• Jul 2012 - Aug 2013

-Daily, professional customer interaction and assistance-Proficient with numerous tools and techniques used in remodeling and new construction-Constant focus on safety and mishap prevention-Self sufficient- able to work on and complete jobs with little to no supervision-Basic understanding of residential electrical/plumbing layout and function -Daily, professional customer interaction and assistance-Proficient with numerous tools and techniques used in remodeling and new construction-Constant focus on safety and mishap prevention-Self sufficient- able to work on and complete jobs with little to no supervision-Basic understanding of residential electrical/plumbing layout and function