Lauren C.
Senior Risk Analyst at Stern Risk Partners, LLC- Claim this Profile
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Bio
Nicholas Sigalas
Lauren Ellis is a 5-star Insurance Claims Adjuster Professional. I have known Lauren 5 years working at Central Insurance with extensive knowledge in property damage, insurance and claim management. Lauren also is well known for her ability to consult senior leaders, driving change, and improving the organization. She proactively addresses team members and provides guidance on how to manage any situation. She is great working with everyone in the team, up and down the chain of command and understands the importance of improving each link to make a better whole. Lauren has excellent communication skills, working with thousands of individuals and businesses. She always conducts her business in a friendly manner, providing the best insurance coverage possible at reasonable costs. Lauren is experienced and provides exceptional customer service. Lauren is also a kind and friendly individual, always willing to lend a hand to those who need help, and she spends the extra time to explain vital details. It is with immense pleasure that I highly recommend Lauren. Her biggest strength is her ability to problem solve and go the extra step to get the job done.
Nicholas Sigalas
Lauren Ellis is a 5-star Insurance Claims Adjuster Professional. I have known Lauren 5 years working at Central Insurance with extensive knowledge in property damage, insurance and claim management. Lauren also is well known for her ability to consult senior leaders, driving change, and improving the organization. She proactively addresses team members and provides guidance on how to manage any situation. She is great working with everyone in the team, up and down the chain of command and understands the importance of improving each link to make a better whole. Lauren has excellent communication skills, working with thousands of individuals and businesses. She always conducts her business in a friendly manner, providing the best insurance coverage possible at reasonable costs. Lauren is experienced and provides exceptional customer service. Lauren is also a kind and friendly individual, always willing to lend a hand to those who need help, and she spends the extra time to explain vital details. It is with immense pleasure that I highly recommend Lauren. Her biggest strength is her ability to problem solve and go the extra step to get the job done.
Nicholas Sigalas
Lauren Ellis is a 5-star Insurance Claims Adjuster Professional. I have known Lauren 5 years working at Central Insurance with extensive knowledge in property damage, insurance and claim management. Lauren also is well known for her ability to consult senior leaders, driving change, and improving the organization. She proactively addresses team members and provides guidance on how to manage any situation. She is great working with everyone in the team, up and down the chain of command and understands the importance of improving each link to make a better whole. Lauren has excellent communication skills, working with thousands of individuals and businesses. She always conducts her business in a friendly manner, providing the best insurance coverage possible at reasonable costs. Lauren is experienced and provides exceptional customer service. Lauren is also a kind and friendly individual, always willing to lend a hand to those who need help, and she spends the extra time to explain vital details. It is with immense pleasure that I highly recommend Lauren. Her biggest strength is her ability to problem solve and go the extra step to get the job done.
Nicholas Sigalas
Lauren Ellis is a 5-star Insurance Claims Adjuster Professional. I have known Lauren 5 years working at Central Insurance with extensive knowledge in property damage, insurance and claim management. Lauren also is well known for her ability to consult senior leaders, driving change, and improving the organization. She proactively addresses team members and provides guidance on how to manage any situation. She is great working with everyone in the team, up and down the chain of command and understands the importance of improving each link to make a better whole. Lauren has excellent communication skills, working with thousands of individuals and businesses. She always conducts her business in a friendly manner, providing the best insurance coverage possible at reasonable costs. Lauren is experienced and provides exceptional customer service. Lauren is also a kind and friendly individual, always willing to lend a hand to those who need help, and she spends the extra time to explain vital details. It is with immense pleasure that I highly recommend Lauren. Her biggest strength is her ability to problem solve and go the extra step to get the job done.
Credentials
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Adjuster - Property and Causality License: Texas
Texas Department of InsuranceJan, 2022- Nov, 2024 -
Adjuster - Property and Causality License: Wyoming
Wyoming Department of InsuranceJan, 2022- Nov, 2024 -
Notary Public
Central InsuranceJan, 2020- Nov, 2024
Experience
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Stern Risk Partners, LLC
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United States
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Insurance
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1 - 100 Employee
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Senior Risk Analyst
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Jan 2023 - Present
Assisting Account Executives and Account Managers in the new business and renewal process including preparation of all necessary applications, compile exposure data, compile loss runs, assist analysis of claims data, modelling requests and other necessary information for a complete submission to underwriters Support account team with renewal workflow and timeline, encompassing internal meetings, following up for and comparing quotes, preparing proposals, presentations and post-binding activity and documentation Reviewing for accuracy all changes/endorsements, audits, and other documents Assisting in the filing and organization of all pre-binding and post-binding documentation Engaging with Account Executives/Account Managers with any billing discrepancies to develop action plan Assisting P&C Claims team with filing Loss Notices, updating Bordereaux’s, obtaining carrier loss runs Show less
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Central Insurance
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United States
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Insurance
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300 - 400 Employee
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Insurance Adjuster
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Feb 2022 - Dec 2022
Handled all average of 24 assigned initial contact claims promptly and effectively.Established and executed appropriate action plans for claim resolution for claims being handled directlyincluding loss cost management while achieving appropriate balance between allocated expense and loss outcome.Reviewed and made decisions on auto estimates completed for 1st party claims and identified total loss claims.Communicated with insureds, agents, claimants, attorneys, vendors, and other partners to facilitate accurate, prompt claims resolution.Ensured claims are handled in accordance with established guidelines and service instructions.Identified claim handling trends by applying industry knowledge of the claims process, policies, procedures, and regulatory environment.Communicated findings and recommended actions to all leadership, including Claims leadership and thevendor partner.Assisted as necessary in providing claim status to agents, insureds, coverage verification, escalations, etc.Work to continuously improve claim operation, including, opportunity gaps in claim service, handling,protocols, and processes. Show less
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Senior Human Resources Correspondent
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Dec 2017 - Feb 2022
Partnered with business in all people matters to gain deep understanding of business.Consulted with senior leaders to drive change, improve organizational effectiveness, identify areas of development and implement people strategies.Proactively address employee relations issues with leaders and provide guidance on how to handle, ensuring consistency in approach and mitigating risk for company.Partnered with leaders on performance management process to identify trends; initiate and drive plans to resolve complex issues in areas of training, compensation, staffing, and employee relations to ensure fairness and legal compliance.Leveraged tools to provide metrics and reporting to practice that will help drive people decisions such as recruiting metrics, engagement metrics, turnover metrics.Partnered with Talent Acquisition resources, internally and in business to ensure that candidate experience is good and that there is thorough and consistent process.Led coordination of onboarding and off boarding of employees to ensure consistency, partnering with national point person for practice. Show less
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Customer Sales Lead
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Aug 2014 - Nov 2017
Managed over $1M book of business, 30 customers per day, team of 6 associates. Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings. Built strong relationships with clients by following up on previous purchases and suggesting new products. Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments. Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications. Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates. Created and implemented forward-thinking initiatives to improve employee engagement. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Customer Service Manager
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Feb 2013 - Jul 2014
Managed over $1B book of business and team of 200 associates. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Introduced higher standards for customer service and increased efficiency by streamlining operations. Exceeded team goals and collaborated with staff members to implement customer service initiatives. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Show less
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Education
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Pierce College
Entrepreneurship/Entrepreneurial Studies -
Thomas Nelson Community College
Computer Information Technology
Community
