Sammi Lin
Customer Success Intern at Tillr- Claim this Profile
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Bio
Credentials
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Certified First Responder
University of FloridaApr, 2022- Sep, 2024 -
Office2019: Microsoft Office Specialist: Excel Associate
MicrosoftMar, 2022- Sep, 2024 -
Basic Life Support (BLS)
American Heart AssociationJan, 2022- Sep, 2024 -
International Tutor Training Program Certification
College Reading & Learning AssociationJan, 2018- Sep, 2024
Experience
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Tillr
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United Kingdom
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Software Development
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1 - 100 Employee
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Customer Success Intern
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Jun 2023 - Present
Interned at risk management compliance software to optimize and automate critical health and safety processes. •Conducted market research to determine suitable and competitive pricing strategies for company products/services •Configure and optimize accounts to meet clients’ specific needs and objectives through personalizing +120 forms. •Utilized strategic and data-driven insights to identify and capitalize on new 4 new business partnership opportunities. Interned at risk management compliance software to optimize and automate critical health and safety processes. •Conducted market research to determine suitable and competitive pricing strategies for company products/services •Configure and optimize accounts to meet clients’ specific needs and objectives through personalizing +120 forms. •Utilized strategic and data-driven insights to identify and capitalize on new 4 new business partnership opportunities.
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The Selling Factory
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Sales Development Representative
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Feb 2022 - Apr 2023
Interned at an outsourced sales startup company on a turnkey sales team to increase leads, sales, and opportunities. •Manage 70 inbound calls weekly in an engaging, timely fashion to facilitate a sustainable relationship with clients. •Utilize the call center’s “scripts” and adapt them to customers’ needs to provide a customized and accurate solution. •Organize each call in a comprehensible and meaningful format in our call center database through Excel. Interned at an outsourced sales startup company on a turnkey sales team to increase leads, sales, and opportunities. •Manage 70 inbound calls weekly in an engaging, timely fashion to facilitate a sustainable relationship with clients. •Utilize the call center’s “scripts” and adapt them to customers’ needs to provide a customized and accurate solution. •Organize each call in a comprehensible and meaningful format in our call center database through Excel.
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Retail Merchandiser Project
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Jun 2022 - Aug 2022
Traveled to 4 assigned territories to provide inventory information regarding best sellers and reset displays. •Reset, clean, restock display, and price merchandise by removing damaged out-of-code, not-in-set, or discontinued items from displays based on provided planograms and store manager's preferences. •Keep detailed lists of the store inventory and report outdated products, unbalanced stock, out-of-stock situations, and recommended top 25 best-selling products to the store managers. Show less
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Abercrombie & Fitch Co.
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United States
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Retail
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700 & Above Employee
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A&F Co. Freshman Forum Intern
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Jul 2022 - Jul 2022
Participate in a one-week Freshman Forum by Abercrombie & Fitch Co. to learn from leaders within the retail industry. •Collaborated with other participants to create a case study to help promote a broader Gen-Z customer base •Generated innovative ideas, surveyed peers, researched data, and inquired about various solutions for case study •Obtained an inside perspective and knowledge of the retail industry Participate in a one-week Freshman Forum by Abercrombie & Fitch Co. to learn from leaders within the retail industry. •Collaborated with other participants to create a case study to help promote a broader Gen-Z customer base •Generated innovative ideas, surveyed peers, researched data, and inquired about various solutions for case study •Obtained an inside perspective and knowledge of the retail industry
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New Great Wall Restaurant
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United States
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Restaurants
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Restaurant Cashier
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Jan 2018 - Dec 2021
Worked at a family-owned local Chinese restaurant with the goal to promote a positive experience for the patrons. • Provided personalized services experience for reoccurring patrons and attended to them in accommodating manners. • Adhered to timing standards for each order while coordinating with kitchen staff to deliver accurate food orders. • Processed up to an average of 30 orders each day by taking the order through phone and in person, packaging the order, and conducting the payment process. Show less
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ELLICOTTVILLE MEMORIAL LIBRARY
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United States
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Technology, Information and Internet
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Summer Internship
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Jun 2021 - Aug 2021
Oversaw the Summer Reading Program with over fifty elementary school kids with the goal of promoting higher learning. • In charge of decorating and designing around eight activities weekly for the children both interactive and educational that they can do in the library and at home. • Designed bulletin boards and display cases weekly relating to the theme of the week to interest kids to read • Collaborated with Park Program, a recreational park program with had over forty children, each Tuesday and Thursday to promote higher reading during the summer by creating games that help initiate learning. • Conducted inventory of over 500 books, DVDs, audiobooks to ensure organization based on the correct system. Show less
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Ellicottville Depot Restaurant
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United States
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Hospitality
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Pizza Maker
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Dec 2019 - Mar 2020
A well-loved local pizzeria and grill located in a ski town that served homemade pizza, wings, and sandwiches. • Strategically created various unique and personalized pizzas in an aesthetically and efficient arrangement. • Cleaned and sanitized plates and utensils to maintain the cleanliness of the restaurant and patrons. • Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas. A well-loved local pizzeria and grill located in a ski town that served homemade pizza, wings, and sandwiches. • Strategically created various unique and personalized pizzas in an aesthetically and efficient arrangement. • Cleaned and sanitized plates and utensils to maintain the cleanliness of the restaurant and patrons. • Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
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Library Intern
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Jun 2018 - Aug 2019
Served as a librarian assistant and collaborated with another fellow intern to maintain library inventory. • Inputted over 1000 young adult and children’s books into the county-wide library database including each book’s title, author, and barcode number. Organized the books on the shelves based on the library’s classification system. • Oversaw the Lego clubs and the movie nights by supervising the children and creating display cases. • Assisted in the weekly reading workshop by creating crafts related to the book to promote children’s creativity. Show less
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Education
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2023 - 2025
University of Florida
Master's degree, Information system of Management - Data Science -
2021 - 2024
University of Florida - Warrington College of Business
Bachelor's degree, Management Information Systems, General
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