Experience

Pinnacle Global Network

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Mentor Operations Coordinator

  • Sep 2022 - Present

  • Deliver high-level client support through responsive and ongoing communication both written and verbal • Analyze systems and processes and provide suggestions for improvements • Draft documents and help the team with any necessary event preparations and support • Respond to emails and document requests on behalf of executives • Draft slides, meeting notes, and documents for executives • Support virtual and live event coordination • Deliver high-level client support through responsive and ongoing communication both written and verbal • Analyze systems and processes and provide suggestions for improvements • Draft documents and help the team with any necessary event preparations and support • Respond to emails and document requests on behalf of executives • Draft slides, meeting notes, and documents for executives • Support virtual and live event coordination



Summit Funding, Inc.

• United States
• Financial Services
• 700 & Above Employee

• Loan Partner

  • Aug 2020 - Sep 2022

  • Deliver exceptional administrative support to the loan officer, including handling telephone calls, interfacing with external clients, and reviewing emails and documents, among other activities. • Make a high volume of phone calls to leads to present loan solutions and secure new deals. • Maintain and update internal customer databases for marketing and customer service purposes. • Perform in-depth analyses of credit reports to support decision-making processes regarding loans. • Collect and organize documentation from clients. Show less



Brick & Bell Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • May 2014 - Aug 2020

  • Guaranteed high employee performance by providing comprehensive training sessions and fostering a collaborative work environment. • Organized daily workflows and implemented operational improvements to increase team efficiency and meet daily demands. • Conducted interviews and assisted with the hiring process. • Managed staff preparing work schedules and assigning specific duties. • Negotiate and manage relationships with suppliers and vendors to obtain the best prices and terms. • Guaranteed high employee performance by providing comprehensive training sessions and fostering a collaborative work environment. • Organized daily workflows and implemented operational improvements to increase team efficiency and meet daily demands. • Conducted interviews and assisted with the hiring process. • Managed staff preparing work schedules and assigning specific duties. • Negotiate and manage relationships with suppliers and vendors to obtain the best prices and terms.



Mercure Hotels

• France
• Hospitality
• 700 & Above Employee

• Reservations Manager

  • Aug 2009 - Jan 2014

  • Communicated and negotiated with local travel agents to secure discounted hotel offers to improve booking numbers. • Updated and maintained accurate records of bookings in the hotel reservation system, prepared invoices, and processed payments, refunds, and cancellation requests. • Developed rate plans and utilized effective selling techniques to boost hotel occupancy and increase average room rates. • Answered incoming calls, provided information about hotel facilities and services, made recommendations, and developed a friendly rapport with callers, resulting in increased bookings and customer retention. Show less