Janine Dueñas
Customer Excellence Lead (APAC) at Emma – The Sleep Company- Claim this Profile
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Bio
Credentials
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Negotiation Fundamentals
Negotiation Advisory GroupAug, 2023- Sep, 2024 -
Crisis Managment: Learn Crisis Communication Skills
UdemyAug, 2021- Sep, 2024 -
Conversational Support Expert
IntercomJan, 2021- Sep, 2024 -
Fundamentals of Project Planning and Management
CourseraJun, 2020- Sep, 2024 -
The Science of Well-Being
CourseraMay, 2020- Sep, 2024 -
Design Thinking for Innovation
CourseraApr, 2020- Sep, 2024
Experience
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Emma – The Sleep Company
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Germany
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Manufacturing
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700 & Above Employee
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Customer Excellence Lead (APAC)
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Apr 2023 - Present
Currently handling the customer experience topic for Emma in the Asia-Pacific region. This includes the overall performance of our contact center partners through CSAT, RSLA, returns deflection and special projects that boost overall customer service. Currently handling the customer experience topic for Emma in the Asia-Pacific region. This includes the overall performance of our contact center partners through CSAT, RSLA, returns deflection and special projects that boost overall customer service.
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Management Strategies, Inc.
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United States
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Business Consulting and Services
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Consultant
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Jul 2016 - Present
As a consultant under Management Strategies, my strength lies in facilitation. I also began designing team engagement programs which includes the following processes: 1. Aligning with the client's requirements as well as conducting assessments in order to find the most optimal experience 2. Designing a program that will align with the agreed on client requirements 3. Planning out the execution which includes logistics and training involved marshals 4. Facilitating the execution… Show more As a consultant under Management Strategies, my strength lies in facilitation. I also began designing team engagement programs which includes the following processes: 1. Aligning with the client's requirements as well as conducting assessments in order to find the most optimal experience 2. Designing a program that will align with the agreed on client requirements 3. Planning out the execution which includes logistics and training involved marshals 4. Facilitating the execution of the program I am also one of the lead resource persons of the organization for Design Thinking. Show less As a consultant under Management Strategies, my strength lies in facilitation. I also began designing team engagement programs which includes the following processes: 1. Aligning with the client's requirements as well as conducting assessments in order to find the most optimal experience 2. Designing a program that will align with the agreed on client requirements 3. Planning out the execution which includes logistics and training involved marshals 4. Facilitating the execution… Show more As a consultant under Management Strategies, my strength lies in facilitation. I also began designing team engagement programs which includes the following processes: 1. Aligning with the client's requirements as well as conducting assessments in order to find the most optimal experience 2. Designing a program that will align with the agreed on client requirements 3. Planning out the execution which includes logistics and training involved marshals 4. Facilitating the execution of the program I am also one of the lead resource persons of the organization for Design Thinking. Show less
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Education
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2009 - 2013
Ateneo de Manila University
Bachelor of Science (BS), Management major in Communications Technology Management -
2013 -
Ateneo de Manila University
MA in Education Basic Education Teaching Program, Management major in Communications Technology Management
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