Experience

Holiday Inn

• United States
• Hospitality
• 100 - 200 Employee

• General Manager

  • Jul 2022 - Present



Residence Inn

• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • Aug 2019 - Jul 2022



Boston Marriott Quincy

• Front Desk Manager

  • Jan 2019 - Aug 2019



Columbia Sussex

• Manager in Training - Savannah Marriott Riverfront

  • Apr 2017 - Jan 2019

  • As Manager-on-Duty: manages staff and resolves a myriad of issues during peak occupancy. • As Back Office Manager: solves all Guest issues (i.e. billing, reservations, groups concerns).• As Night Auditor: prepares accounting/operational reports. Welcomes late night arrivals.• As Front Desk Agent: uses Marriott Property Management System to welcome and serve Guests.• Awarded “Employee of the Month”, January 2018. • As Manager-on-Duty: manages staff and resolves a myriad of issues during peak occupancy. • As Back Office Manager: solves all Guest issues (i.e. billing, reservations, groups concerns).• As Night Auditor: prepares accounting/operational reports. Welcomes late night arrivals.• As Front Desk Agent: uses Marriott Property Management System to welcome and serve Guests.• Awarded “Employee of the Month”, January 2018.



Disney’s Animal Kingdom Lodge (Jambo House) and Villas (Kidani Village)

• Night Auditor and Back Office Support Team

  • Aug 2016 - Mar 2017

  Provided exceptional Guest service, addressed Guest concerns and owned all situations without escalation. Supported front desk Cast Members as they responded to general inquiries. Welcomed late night arrivals at Animal Kingdom Lodge (sole Cast Member when working weekdays).Responded to guest telephone calls including: room changes, door lock battery assistance, general inquiries, and room reservation modifications. Provided exceptional Guest service, addressed Guest concerns and owned all situations without escalation. Supported front desk Cast Members as they responded to general inquiries. Welcomed late night arrivals at Animal Kingdom Lodge (sole Cast Member when working weekdays).Responded to guest telephone calls including: room changes, door lock battery assistance, general inquiries, and room reservation modifications.



Disney's Port Orleans Resort

• Back Office Support Team

  • Sep 2014 - Aug 2016

  Determined room selling strategy based upon current hotel occupancy by reviewing category availability. Evaluated 70-page Guest-comment report to identify Guest requests not already noted. Pre-assigned room numbers for families who are traveling together, 5 days prior to arrival .

• Mail and Message Dispatch

  • Feb 2014 - Aug 2016

  Supervised four on-duty runners and delegate (via radio) daily responsibilities, such as delivering packages, delivering celebration amenities, and assisting locked out Guests. Oversaw deliveries of up to 150 packages from UPS, FedEx, Unites States Postal Service and logged packages into SCLIntra upon arrival. Labelled and sorted deliveries in storage room and contact Guest who received packages.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Front Desk Agent and Front Desk Trainer

  • Jan 2013 - Aug 2016

  Key member of check-in team that welcomed up to 750 arrivals daily to the hotel. Provided flawless customer service by engaging Guests and answering questions accurately and quickly.Trained incoming Cast Members on front desk procedures, Guest engagement and the "Five Minute Perfect Check-in"" protocol. Key member of check-in team that welcomed up to 750 arrivals daily to the hotel. Provided flawless customer service by engaging Guests and answering questions accurately and quickly.Trained incoming Cast Members on front desk procedures, Guest engagement and the "Five Minute Perfect Check-in"" protocol.



Renaissance Del Monte Lodge Hotel and Spa

• Bell Attendant

  • 2011 - 2012

  Greeted guests at vehicle upon arrival and brought luggage to room upon arrival and departure. Drove guests to desired locations, with airport and dining the two most frequent destinations. Greeted guests at vehicle upon arrival and brought luggage to room upon arrival and departure. Drove guests to desired locations, with airport and dining the two most frequent destinations.