Experience

Jpmorgan Chase Bank National Association

• Operational Specialist



JPMorgan Chase Bank, N.A.

• Monroe, Louisiana, United States

• Operational Specialist

  • Jan 2011 - Feb 2023

  * Worked with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering; * Identified gaps between applicable requirements and current procedures/controls and drive resolution of mitigating controls; * Assessed data collected, synthesis, and translation of results into concrete actionable solutions; * Analyzed project performance including documenting business requirements, detailing issues and risks, and drafting business processes and data flows; * With the guidance of Team Lead and Supervisors, assisted with the development and implementation of solutions that strengthen business operating models, enhancing the client experience, and improving efficiency and controls; * Being a team player who showed commitment and dedication while maintaining a positive attitude and high level of performance on high profile/time-sensitive initiatives developed first-rate analytical and logical thinking to understand and analyze complex business processes. Show less



JPMorgan Chase Bank Custody

• Monroe, Louisiana, United States

• Custody Operation Analyst

  • Apr 2012 - Mar 2014

  * Proficient in working in a high-paced environment, was flexible, followed tight deadlines, organize, and prioritize work with data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions; * Analyzed and resolved project-related issues and follow through with set objectives while working with minimal direction/independently, keeping management informed of progress and escalating issues; * Interacted with different stakeholder groups to elicit business requirements, procedures, and processes whereas providing implementation support, inclusive of data and process change management, and ensure those implementations meet requirements established by Oversight and Control partners. Show less