Partner Success Engineer

• Apr 2022 - Present

Tier 2 Technician/Security Program Coordinator

• Nov 2020 - Sep 2022

• Managed security awareness campaigns for various clients, held meetings with stakeholders, created and monitored phishing campaigns and training, and remediated security incidents. • Performed security audits on various applications/systems. • Monitored various security news outlets for latest trends and vulnerabilities and preemptively implemented solutions. • Created process and procedure documentation for dozens of clients. • Conducted Email Administration (Exchange/G-suite) and Spam Firewall Administration (Barracuda). • Performed audits and base lining of systems and software to monitor system performance. • Endpoint configuration and Administration. • Continuously monitored client environments and logs to preemptively remediate issues. Show less

Managed Services Specialist

• Jun 2019 - Oct 2020

Provided beneficial information security support to colleagues and customers and was in charge of multiple IT Security projects. Performed security evaluations, managed and regulated all user access to the company's network, and pro-actively participated in team meetings with IT managers. Performed remote administration for 75+ clients, including Office 365, Active Directory, auditing, technical support, and customer service. Led a MFA roll-out project to a company with 250 users Effectively managed reactive issues with proper service management techniques on various IT challenges. Strongly supported front/back office IT process changes to users and IT Staff. Show less

Distributed Computer Systems Analyst - Intern

• May 2018 - Feb 2019

Worked on automating of vulnerability assessment framework for network device configurations. Provided some statistical, sufficient information and reports to supervisors or managers as needed. Developed documentation for support processes, systems, and procedures. Assisted in security hardware and software installation, configuration, administration, monitoring, maintenance, support, and customer service. Worked on automating of vulnerability assessment framework for network device configurations. Provided some statistical, sufficient information and reports to supervisors or managers as needed. Developed documentation for support processes, systems, and procedures. Assisted in security hardware and software installation, configuration, administration, monitoring, maintenance, support, and customer service.