Experience

The Language Academy of the Carolinas, Inc.

• United States
• International Affairs
• 1 - 100 Employee

• Operations Manager

  • Oct 2022 - Present



BjL Services

• Business Consulting and Services
• 1 - 100 Employee

• Owner

  • Nov 2019 - Present

  • Own and operate a small cleaning business, carrying out all administrative, financial, banking, accounting, purchasing, and tax procedures. • Respond to all customer requests, issues, and complaints in an attentive and prompt manner, following up to ensure customer satisfaction. • Visit potential and existing clients' houses to generate estimates, negotiate contract terms, and close deals. • Process quotes for clients and invoices for independent wood flooring contractors. • Own and operate a small cleaning business, carrying out all administrative, financial, banking, accounting, purchasing, and tax procedures. • Respond to all customer requests, issues, and complaints in an attentive and prompt manner, following up to ensure customer satisfaction. • Visit potential and existing clients' houses to generate estimates, negotiate contract terms, and close deals. • Process quotes for clients and invoices for independent wood flooring contractors.



Sao Paulo State Government

• Brazil
• Government Administration
• 100 - 200 Employee

• Administrative Manager

  • Jun 2013 - Jul 2019

  • Led a team of 10 personnel payment controllers processing approximately 10,000 payments per month, determining eligibility, and calculating retirement benefits in accordance with federal and local laws.• Trained and mentored the staff, evaluated team performance, and assigned tasks and projects according to the needs of the department.• Managed quality control in the pension and beneficiary processes, including benefits and tax calculations, pension payments, and documentation management, ensuring accuracy and timeliness of payments.• Developed and implemented administrative procedure plans to minimize errors and avoid processing delays.• Updated policies and practices for the organization and monitored their subsequent implementation.• Organized and hosted intra-departmental meetings to facilitate communicate and optimize internal processes. Show less

• Personnel Payment Controller

  • Jun 2008 - Jun 2013

  • Managed the functioning and operation of the payroll with 10,000+ payments processed per month.• Efficiently entered data and salary composition according to each position’s category (100 per month).• Maintained and updated information and payment amounts for 300 accounts per month and prepared 250 reports per month for data conferences.• Provided excellent service to retirees and pensioners over the phone and in person, answering their questions about their benefits, check amounts, and other payroll-related matters. • Solved operational and interpersonal problems through constant communication with Internal and external departments. Show less