Experience

de Castellane Creative Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Chief Administrative Officer (CAO) & Interim Director of Business Development

  • Dec 2020 - Present

  de Castellane Creative prides itself on exclusively working with brands, nonprofits, and people that are committed to being industry innovators that create a positive impact on our world. I conduct complimentary discovery calls to learn more about qualified candidates that may benefit from our available services, whether that's PR to email marketing or artistry creation to social media (ask me about our TikTok packages). I also head recruiting and human resources activities. I own the billing and internal and external administrative duties. Additionally, you can catch me reviewing and auditing our internal system infrastructure, NAS, and workflows to maximize efficiency. Show less



First American

• United States
• Financial Services
• 700 & Above Employee

• Senior Insurance Services Representative

  • Nov 2018 - Jan 2021

  Collated data to generate contact center performance reports, metrics, and trending. Performed Quality Assurance. Created schedules, process PTO requests, and departmental meetings. Assisted representatives with escalated contacts, procedural questions, and departmental communications. Provided customer service support to current and prospective clients, brokers, and mortgage companies. Quoted and bound renter's insurance policies. Reviewed coverages, billing, and inputted new claims. Collated data to generate contact center performance reports, metrics, and trending. Performed Quality Assurance. Created schedules, process PTO requests, and departmental meetings. Assisted representatives with escalated contacts, procedural questions, and departmental communications. Provided customer service support to current and prospective clients, brokers, and mortgage companies. Quoted and bound renter's insurance policies. Reviewed coverages, billing, and inputted new claims.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Customer Service and Sales Representative

  • May 2018 - Nov 2018

  Provided customer service support to existing clients and reviewed accounts for possible cross-sell and retention opportunities. Organized and implemented campaigns for marketing solicitations for both cold and warm prospects for overall agency success. Trained colleagues how to use and maintain a new CRM system. Collated reports to distribute for review of client retention, close ratio, and open opportunities without follow ups. Assisted agent/CEO with annual review process for valuable clients. Show less



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Agency Producer

  • Jan 2018 - Apr 2018

  Answered incoming calls for current and prospective clients for inquiries, quotations, and billing assistance. Ensured that each current or prospective client is properly insured and informed of the insurance products available to them. Made solicitation calls to prospects and leads. Managed marketing and CRM campaigns. Provided ongoing assistance to the agent/CEO for any clerical duties and client retention. Returned for short period to assist with restructuring of agency. Answered incoming calls for current and prospective clients for inquiries, quotations, and billing assistance. Ensured that each current or prospective client is properly insured and informed of the insurance products available to them. Made solicitation calls to prospects and leads. Managed marketing and CRM campaigns. Provided ongoing assistance to the agent/CEO for any clerical duties and client retention. Returned for short period to assist with restructuring of agency.



YOOX NET-A-PORTER

• United Kingdom
• Technology, Information and Internet
• 700 & Above Employee

• Department Manager

  • Jun 2016 - Dec 2017

  Supervised and continuously trained and developed a team of 20 representatives that were responsible for providing luxurious, personalized customer service to multiple high-end fashion eCommerce retailers. . Performed weekly quality checks for both email and telephone activities to ensure alignment with company policies, procedures, and guidelines. Created shift schedules, reports, and assisted with hiring for both branches and departments. Supervised and continuously trained and developed a team of 20 representatives that were responsible for providing luxurious, personalized customer service to multiple high-end fashion eCommerce retailers. . Performed weekly quality checks for both email and telephone activities to ensure alignment with company policies, procedures, and guidelines. Created shift schedules, reports, and assisted with hiring for both branches and departments.



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Office Manager

  • Nov 2013 - Jun 2016

  Assisted clients with any account inquiries, billing, retention, and more. Marketed and cross-sold other insurance opportunities to ensure that each client is completely and properly insured against any possible perils. Solicited prospect customers and leads. Assisted the agent by setting appointments, compiling documentation, screening calls as needed and so on. Assisted clients with any account inquiries, billing, retention, and more. Marketed and cross-sold other insurance opportunities to ensure that each client is completely and properly insured against any possible perils. Solicited prospect customers and leads. Assisted the agent by setting appointments, compiling documentation, screening calls as needed and so on.



KaTom Restaurant Supply, Inc.

• United States
• Wholesale
• 100 - 200 Employee

• Executive Assistant

  • Aug 2010 - Jul 2013

  Provided administrative assistance to the CEO and 5 executives, which entailed: scheduling and preparing meetings, created agendas, compiled information for quarterly and daily reviews, maintained social media accounts, ran miscellaneous errands, coordinated events, and assisted other departments in need. Provided administrative assistance to the CEO and 5 executives, which entailed: scheduling and preparing meetings, created agendas, compiled information for quarterly and daily reviews, maintained social media accounts, ran miscellaneous errands, coordinated events, and assisted other departments in need.