Experience

Falconwood, Incorporated

• United States
• Defense and Space Manufacturing
• 100 - 200 Employee

• Business Systems Analyst

  • Oct 2011 - Present

  Greater San Diego Area



HP Enterprise Services

• Knowledge Manager, Instructional Designer, and LMS Administrator

  • Mar 2007 - Oct 2011

  Finalize, implement, and maintain customer-facing Knowledge Center articles. Design, develop, and revise training collateral, following established organizational guidelines. Test usability throughout the course development process to ensure courses are user friendly and Section 508 compliant. Manage e-Learning user accounts and courses.

• Project Analyst

  • Oct 2005 - Mar 2007

  Managed enterprise software, licenses and software maintenance for Navy Marine Corps Intranet account. Reconciled invoices of all software procurement to ensure timely vendor payment.


San Diego Padres
• Spectator Sports
• 500 - 600 Employee
• Guest Services

  • 2007 - 2011


Electronic Data Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Analyst

  • Mar 2003 - Aug 2005

  Performed team lead duties for QA group, indoctrinated new hires to Quality Assurance process and procedures, coached and mentored Help Desk agents to ensure adherence to DoN mandated policy and procedures, developed and assisted with the implementation of Quality Assurance program

• Helpdesk Coordinator

  • Sep 2002 - Feb 2003

  Provided 100% phone-based support, supported user administration issues on W2K network, and troubleshot network connectivity issues.

• After Hours Customer Support Rep

  • Feb 2000 - Sep 2002

  Provided Tier 3 support to GM Online, Saturn and OnStar Accounts, coached and mentored new employees, and coordinated and conducted introduction training to ISO 9000 environment.