Experience

Fidelity ADT

• South Africa
• Security and Investigations
• 700 & Above Employee

• Customer Service Manager

  • Oct 2022 - Present

• Acting Monitoring Centre Manager

  • Aug 2022 - Oct 2022

  Responsible for ensuring that the overall development, performance and maintenance of the monitoring center’s activities to obtain the maximum efficiency, quality, service and profitability for the Business.

• Customer Relations/ Retention Supervisor

  • Mar 2019 - Sep 2022

• Billing Clerk

  • Nov 2018 - Apr 2019



Soarsoft International (Cloud Essentials)

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jul 2016 - May 2018

  Project Management tracking project progress, scheduling of projects, compiling weekly status reports for internal and external project stakeholders, risk management logs, issue management logs. Managing company project dashboard. Project Management Document Management minute taking, preparing project meeting and agendas. Following up on daily action items & workflow list. Following up with Project owners to obtain formal sign off on all project deliverables/ milestones. Project Closure Drafting project sign-off document, stipulating work completed as per WBS & agreements with clients- distributing sign-off document for approval Distributing project close of summary & sign-off document to project owners. Show less



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Technical Project Coordinator

  • Apr 2014 - Jul 2015

  I’m currently responsible for coordinating the scheduling and bookings for technicians for the south of Johannesburg . I coordinate all the technicians’ daily bookings; rebook all the jobs. I also assist clients with their daily quires; book their requests for technical assistance and resolve complaints received. I’m currently responsible for coordinating the scheduling and bookings for technicians for the south of Johannesburg . I coordinate all the technicians’ daily bookings; rebook all the jobs. I also assist clients with their daily quires; book their requests for technical assistance and resolve complaints received.



UpSkills Consulting

• Office Administrator

  • Mar 2012 - Mar 2015

  I’m currently responsible of all office procedures and administration. This ranges from day to day tasks such as using office equipment to on-going long-term projects and handling all functions and meeting arrangements I’m currently responsible of all office procedures and administration. This ranges from day to day tasks such as using office equipment to on-going long-term projects and handling all functions and meeting arrangements



BI INSIGHT South Africa

• Software Development

• Marketing Manger

  • Sep 2011 - Jan 2012

  I was responsible for assisting the marketing manager with marketing activities; coordinating a wide range of marketing communication; Assist with the collection of information; writing media articles for the website, internet groups and social media and sourcing out new potential clients I was responsible for assisting the marketing manager with marketing activities; coordinating a wide range of marketing communication; Assist with the collection of information; writing media articles for the website, internet groups and social media and sourcing out new potential clients



Rhixiongi

• Project Manger

  • Feb 2009 - Dec 2010

  I was responsible for the project management of the new up and coming jazz magazine.I oversaw all the progression of the magazine such as sourcing potential sponsors and investors. I was responsible for the project management of the new up and coming jazz magazine.I oversaw all the progression of the magazine such as sourcing potential sponsors and investors.



The City of Johannesburg

• Johannesburg Area, South Africa

• Public Relations Intern

  • Oct 2008 - Apr 2009

  My duties were to manage the spokesperson diary; keep all the filing up to date; all the media clippings; assist in writing press releases; handle all meetings; press arrangements and occasionally sit in for the receptionist. My duties were to manage the spokesperson diary; keep all the filing up to date; all the media clippings; assist in writing press releases; handle all meetings; press arrangements and occasionally sit in for the receptionist.