Presales Solutions Consultant

• Sep 2022 - Present

Technical Solutions Engineer

• Apr 2020 - Sep 2022

Post-Sales MPS Analyst

• Mar 2019 - Apr 2020

Service Engineer

• Nov 2016 - Mar 2019

My main responsibility at Inception was install, maintenance and repair of multifunctional equipment’s (hardware). Connectivity/network installation and configuration (print, scan to e-mail, scan to folder) including troubleshooting. I am the last call before the Ricoh 2nd line support Install, maintain and troubleshooting software for printing and accounting management (Papercut) and develop specialized solutions to specific situations. My main responsibility at Inception was install, maintenance and repair of multifunctional equipment’s (hardware). Connectivity/network installation and configuration (print, scan to e-mail, scan to folder) including troubleshooting. I am the last call before the Ricoh 2nd line support Install, maintain and troubleshooting software for printing and accounting management (Papercut) and develop specialized solutions to specific situations.

Product Specialist, Software Specialist, IT Services

• Apr 2013 - Oct 2016

As a Solutions Engineer I was responsible for my agenda, managing meetings with the clients, install dates, service meetings and all the software related needs, reporting to the Area Manager. Installations, maintenance and troubleshooting of software for managed printing and accounting (Streamline NX and Equitrac) Managed user accounts troubleshoot of the issues with users and monitored usage on the printing management system. Connectivity and LAN configuration and troubleshooting. As an IT Engineer, I was responsible for the maintenance of all the IT structure and equipment’s on the clients, reporting directly to the director. Managed the maintenance of the servers and the user terminals (including new terminals orders, configuration and delivery). Created new accounts, reset passwords and configured access for new and existing users on active directory. Provided base level IT support to end user, informed customers about the process and/or progress of the issues resolution progress. Supported customers having data connectivity, software and hardware issues. Be part as Manager of the Portugal team in connection with the global Ricoh IT team when an international major client set a contract with Ricoh for IT support. As responsible for the client in Portugal, I have done all the inventory and recognition of the IT equipment’s, systems and steps implemented. Created and implemented a workflow to the IT department and to the end users in Portugal according with a global instruction assuring that the process goes through all the global requisites. Show less

Sales Supervisor

• Oct 2010 - Apr 2013

Sale insurances plans for auto, health and houses.Promoted to supervisor in November 2010.Hired and trained all sales staff for stores since March 2011.Managed a sales staff of 60 members between 10 stores located in Porto, Algarve and Lisbon.Managed schedules.Managed 10 stores stock of working material.Motivate and guide sales staff to objectives.

Sales Consultant

• Sep 2009 - Oct 2010

Sale insurances plans for auto, health and houses.

Technical Support

• Jul 2005 - Jul 2010

Installation, maintenance and repair of multifunctional equipment’s (hardware). Connectivity/network installation and configuration (print, scan to e-mail, scan to folder). Integrated on the team responsible for the install at VW Auto Europa car factory, including but not exclusively the replacement of the old equipment’s from another provider by the Ricoh MFD’s and implementation all around the site and training provided to all the designated key users. Designated site manager giving field support and 1st and 2nd line helpdesk support on client site for a few months and then responsible for the integration and training of the site manager hired for the client Show less

IT Engineer

• Mar 2004 - Jul 2005

Desktop and Laptop assembly On Site assistance Performed desktop and laptop repairs. Performed diagnostic tests and troubleshoot hardware and software issues and resolved problems accurately and efficiently. Diagnosed, installed, configured and repaired computer systems and software. Desktop and Laptop assembly On Site assistance Performed desktop and laptop repairs. Performed diagnostic tests and troubleshoot hardware and software issues and resolved problems accurately and efficiently. Diagnosed, installed, configured and repaired computer systems and software.