Experience

Hospitality

• Business Consulting and Services
• 700 & Above Employee

• Hospitality Professional Pursuing Sales, Operations and HR Opportunities

  • Aug 2019 - Present

• Professional

  • Aug 2019 - Present



Inn-Flow

• Account Executive

  • Mar 2018 - Aug 2019



Kisco Senior Living

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Resident Relations Director

  • Dec 2016 - Aug 2017



Baywood Hotels

• United States
• Hospitality
• 100 - 200 Employee

• General Manager

  • Oct 2014 - Feb 2016

  Holiday Inn Express



LTD Hospitality Group

• Assistant General Manager

  • Dec 2012 - Jul 2014

  Residence Inn Marriott



SpringHill Suites by Marriott

• Hospitality
• 700 & Above Employee

• Operations Manager/Sales Coordinator

  • Feb 2009 - Feb 2012

  Member of hotel opening teamManage 3 departmentsComplete weekly schedulesSustain food cost below 35%Oversee accounting functions, including, but not limited to, accounts payable, petty cash, payroll and ordering proceduresImplement daily cash handling policyHire associatesCreate new hire training manualSuccessfully resolve guest complaintsManage all Sales Rooming ListsManage Corporate Sales Contracts/BEOs Act as liaison between Director of Sales and ClientsWork with key accounts to establish sales forecasts

• OperationsManager

  • Jan 2009 - Jan 2012

  Oversees the activities of key guest contact departments including hotel operations and Food and Beverage. Maximize profability as well as guest and team member satisfaction in a property without a General Manager directly assigned.Scope of responsibility is diverse and includes planning, budgeting, expense control, recruitment, staffing, scheduling, procurement, inventory control, facilities management, and customer service/guest relations. Direct and decisive leader with “hands-on” management style.Direct liaison between the Director of Sales and hotel clients. Manage ongoing relationships with key customer accounts. Advise regarding customer contract negotiations and the allocation of personnel, budgets and resources.Stabilize all key positions and significantly reduce turnover. Elevated customer service scores to rate the highest within the company.Plan, budget, and manage purchasing, inventory planning and concurrently, source and select vendors, negotiate terms and conditions, and implement vendor quality standards.Courtyard by MarriottAccounts Payable-Operations SupervisorMorrisville, NC; Maintained accounts payable files and records while assisting in managing the day-to-day activities of hotel operations.Assisted the General Manager in the development and communication of departmental strategies and goals.Planned staffed schedules to ensure adequate coverage, coordinated employee training and designed/implemented incentives and other motivational programs to enhance customer service competencies.



RDU Courtyard by Marriott

• Accounts Payable/Operations Support

  • Sep 2006 - Jan 2009

• Food and Beverage Supervisor

  • Aug 2002 - Sep 2006

• Food and Beverage Supervisor

  • Jan 2002 - Jan 2006

• Intern

  • May 2001 - May 2002



CORNERSTONE CHILD DEVELOPMENT CENTER INC

• United States
• 1 - 100 Employee

• Administrative Assistant

  • Jan 1999 - Jan 2002

  Extensive general office experience encompassing administrative, secretarial, computer data entry, light bookkeeping (A/P, A/R) and cash-handling procedures. Exceptional organizational/planning skills; simultaneously managed and monitored multiple tasks and phone lines; developed new systems to increase office efficiency.Seamlessly project managed annual fund raising events from beginning to end of assignment.