Experience

Anaxi

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Commercial Account Manager, iGaming

  • Sep 2022 - Present

  Anaxi - Powered by Aristocrat RMG, Real Money Gaming/iGaming sales and delivery. Emphasis on large-scale commercial sales opportunities, driving extended entertainment and value for patrons and operators. One seamless experience through the world's most iconic gaming company. Responsible for improving the commercial position of Aristocrat’s content and solutions. Handles the intake, on-boarding, maintenance, growth, and cross-sell opportunities for Global RMG. Manages various aspects of sales and sales enablement targets. Works closely with VP+ Executive Leadership to strategize global go-to-market initiatives. Creates opportunities to maintain MM+ recurring revenue streams through a collaborative rev-share pipeline fueled by world-class content. Show less



Aristocrat

• Australia
• Gambling Facilities and Casinos
• 700 & Above Employee

• CX Customer Success Manager

  • Sep 2021 - Sep 2022

  - Top Performer in the delivery of the Oasis 360 Suite of Casino CMS Deliverables. (Professional/Technical Services, Software, Training, and Consulting.)- Focus on retention, product roadmaps, and MM+ recurring revenue streams. - Proven record in driving utilization and market growth in single-site and multi-site Casino Loyalty solutions.- Naturally Customer Centric, driving the connection between Patron, Employee, Operator, and the overall Customer Experience.- Strong aptitude in Casino Operations, having traveled and served operators in various state and tribal jurisdictions across the United States.- Polished and Prime - Well established as a viable partner across all layers of the Aristocrat organization, CX Leadership, PMO, Sales, Implementation, Support, and Regional Services. Show less

• CX Professional Services

  • Feb 2020 - Aug 2021



HomeStreet Bank

• United States
• Financial Services
• 700 & Above Employee

• Information Technology Analyst

  • Jan 2017 - Jun 2019

  Enterprise software delivery at HomeStreet Bank. Direct report to VP, CIO, CTO. Cross-functional contributor from planning, budgeting, testing, and development with implementation across 8 states. Enterprise software delivery at HomeStreet Bank. Direct report to VP, CIO, CTO. Cross-functional contributor from planning, budgeting, testing, and development with implementation across 8 states.



KeyBank

• United States
• Banking
• 700 & Above Employee

• Account Manager

  • Aug 2015 - Feb 2017

  Retention and Growth of a 45MM+ Book of Business. Consistently ranked in Key's top 20%. National and Washington Region Top Performer. Retention and Growth of a 45MM+ Book of Business. Consistently ranked in Key's top 20%. National and Washington Region Top Performer.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Manager

  • Jan 2012 - Sep 2015

  Led performance for National Top Performers in sales and CX. Consistently exceeded customer acquisition targets. Co-managed the top producing team in WA State. Led performance for National Top Performers in sales and CX. Consistently exceeded customer acquisition targets. Co-managed the top producing team in WA State.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Board Member, Fashion

  • Apr 2009 - Mar 2011

  Appointed to improve the success of Nordstrom in-house brands. Oversaw the buying process with Nordstrom Buyers and Buy Planners. Led focus groups for product launches and G2M initiatives. Appointed to improve the success of Nordstrom in-house brands. Oversaw the buying process with Nordstrom Buyers and Buy Planners. Led focus groups for product launches and G2M initiatives.