Administrative Officer

• Sep 2022 - Present

Business Owner

• Jul 2022 - Present

Jack and Elanor is a small ecommerce store operating in the heart of Yarrabilba QLD Australia. Jack and Elanor provides sensory kits, bin fillers and tools for little people (aged 2+) on the go. Our boutique store is the perfect destination to stock up on sensory kits, bin fillers and tools. Our products are homemade, with premium ingredients, colours and / or flavours, in small batches to ensure consistency in colour and / or scent. Jack and Elanor's official launch is on the 24th August 2022. Web: https://jackandelanor.com.au/ E-mail: Hello@jackandelanor.com.au

Program Coordinator

• Oct 2017 - Oct 2021

Conduct information session in relation to the Certificate I Business traineeship Shortlisting candidates; match trainees to suitable host organisations; conduct interviews & reference checks; invite candidates to face-to-face interviews; create induction packs & induct new trainees into the program Liaising & updating employment service organisation regarding their candidates Providing recruitment administration support to HR Provide advice to trainees in regards to their contracts – timesheets, leave applications, contract durations, Employee Assistance Program and job applications Identifying, developing and maintaining SQW contractual obligations Developing & coordinating SQW strategies Developing appropriate interview questionnaires & other selection processes as appropriate Participate in staff development activities and processes Updating & managing employee files and documentation Provide monthly report & updating management and Government departments on KPIs Request & provide feedback to trainees Check-in calls & visits to trainees & host organisations currently involved in the traineeship & provide additional support & guidance Manage & supervise 30 trainees over two intakes Provide advice & basic counselling to trainees on job applications, resume & cover letter writing Provide support to payroll team, by assisting with the processing of fortnightly timesheets Establishing & maintaining relationships with industry partners to identify training & employment opportunities for clients future organisations who wish to participate and host a trainee Providing a high quality and tailor made service to all clients Conduct administrative activities consistent with training services contractual & legislative requirements Achieve specified contract requirements in relation to outcomes for training completion and employment Submit payroll information in line with deadlines to ensure all entitlements can be processed within identified timeframes

Service Support Specialist

• Aug 2017 - Oct 2017

• Developing and implementing quality non-clinical support through Client Management Systems (TCM) for delivery of programs and activities• Ensuring quality data management and reporting the data to Regional Managers and Operations Managers• Provide support to TCM users across the state• Building and maintaining internal relationships

Receptionist

• Jun 2016 - Jul 2017

• Deliver professional customer service whilst operating the switchboard, determining the purpose of the call and forwarding the call to appropriate personnel • Greet clients, visitors, staff and volunteers on arrival, assist with queries and provide information in a professional manner• Complete general administration tasks such as photocopying, data entry, file management and assisting in WHS documentation• Provide administration support to the Business Services team and coordinate internal bookings of common resources such as laptops, cars, mobile phones and training rooms• Provide on-boarding, induction and cessation assistance to Human Resource and Business Services department• Develop and maintain new work processes whilst working effectively in a team environment and autonomously • Develop and maintain effective relationships with internal and external stakeholders• Provide mentoring to volunteers by providing a positive work environment and general support throughout their shift

Data Entry Officer

• May 2016 - May 2016

• Provided accurate and efficient data entry of paper based surveys into “Survey Monkey” • Offered administration support whilst working autonomously and as part of a small team • Adhered to the relevant policies and procedures • Undertook other responsibilities as requires and directed by the Intake and Early Intervention team and Service Support Specialist

Human Resources Graduate

• Apr 2016 - Oct 2016

• Collaborated with a HR Mentor from Exeler8 [Learning and Development Coordinator from AHRI] who presented me with various every day scenarios to analyse and learn from • Utilised extensive academic knowledge of key HR principles and methodologies to determine and suggest the best course of action for each of the above scenarios • Gained significant exposure and understanding of award interpretation and how to apply key legislative provisions in business scenarios • Obtained regular feedback and recommendations on improvement of my own assessments, research and university based projects • Developed knowledge and understanding of some of the key policies and procedures relevant to EEO, Harassment and Bullying, WHSE and Equal Employment Opportunity

Beauty Therapist

• Jun 2008 - Feb 2013

• Acquired skills and knowledge to be competent in a broad range of beauty treatments and work as a skilled therapist • Operated as a self-directed professional and applied my knowledge by performing complex technical operations across multiple salons like Mirani Skin & Beauty, Greenhouse Spa & Salon, Ella Bache, Skin Naturelle and Simply Me Cleveland • Utilised exceptional customer service and time managment skills to ensure high level understanding of customer needs and expectations • Formed long lasting relationships with clients and expanded our market portfolio • Contributed to business growth and process whilst assisting team members with their KPIs and objectives

Customer Service Assistant

• Feb 2011 - Jul 2011

• Delivered customer service excellence and achieve measurable results as a team player • Maintained visual merchandising and achieved and assisted customers through education of how to care for their products • Kept up to date with all procedures and committed to continuous improvement • Covered all retail operation standards and participated in the relevant training and development • Products and technical knowledge • Utilised excellent product knowledge to sell additional products and achieve high CSI