Assistant Operations Manager

• Apr 2022 - Present

Enforcement Ambassador

• Feb 2022 - Apr 2022

Realtor®

• Dec 2021 - Present

Merchandise Specialist

• Aug 2021 - Feb 2022

• Installed electronics, connect devices to various media players & troubleshoot to ensure displays are fully functional. • Completed routine maintenance tasks such as stocking, auditing/inventory, cleaning, updating signage, etc. • Maintained business communications with remote Field Manager via phone and email while submitting online reports. • Installed electronics, connect devices to various media players & troubleshoot to ensure displays are fully functional. • Completed routine maintenance tasks such as stocking, auditing/inventory, cleaning, updating signage, etc. • Maintained business communications with remote Field Manager via phone and email while submitting online reports.

Assistant General Manager

• Nov 2019 - Jun 2020

• Successfully completed an overhaul of recruitment, operational, service, and compliance procedures to correct Quality Audit failure, of former on-site management team, and exceeded service goals within first 90 days.• Assisted General Manager in the development, implementation and monitoring of financial goals and operational procedures for the hotel which support the overall objectives of the owners, company, and IHG® brand.• Assisted in gathering, reviewing, and uploading new employee tax, payroll, employment verification, and direct deposit forms. Show less

Task Force Manager

• Apr 2018 - Nov 2019

• Assumed General Manager position and responsibilities during management transitions of five multimillion-dollar revenue properties for various lengths of time until permanent candidate was hired and trained.• Coordinated, directed and managed staff in daily hotel operations of various branded and independent properties to achieve optimum performance, profitability, continual improvement in key performance indicators and efficiency while maintaining standards set by the company and brand to assure total guest satisfaction and safety.• Completed special projects, assignments, and tasks to aide corporate office operations, renovation projects, and new hotel openings collaboratively with company President, Director of Operations, Director of Sales, or Executive Coordinator. Show less

Operations Management Intern

• Jan 2018 - Apr 2018

• Demonstrated adaptability by completing on-site operations training in various departments including; maintenance, housekeeping, night audit, front office management, human resources, and sales.• Assisted in corporate operations with responsibilities such as: monitored and followed up on guest reviews to maintain and improve relations; human resource development; completed local, county, and state legal applications; J-1 International Summer Work program selection and recruitment; security infrastructure improvement research. Show less

Security Staff & Barback

• Mar 2017 - Apr 2018

Event Manager and A/V Technician

• Sep 2015 - Nov 2017

• On-site contact for entirety of event who assessed and aided in problems that arose; ensured accuracy of proposed set-up; confirmed proper and safe use of facilities and equipment; and compliance with fire and safety laws.• Assembled, operated, and troubleshooted variety of lift vehicles; scaffolding, safety, projection, audio & visual equipment.

Conference Assistant

• May 2017 - Aug 2017

Assistant for Conference Services Department. Responsible for building and room inspections, check-in/out of over 1,000 participants including key issuance and deposits, and event managing with A/V equipment for 15+ summer conferences.

Line Cook

• Jan 2015 - Sep 2015

Customer Service Associate

• Apr 2013 - Sep 2014

Shift Supervisor

• Apr 2012 - Apr 2013

Shift Lead

• Jun 2009 - Apr 2012