Yana Borodina
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English Native or bilingual proficiency
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Russian Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
I worked closely with Yana developing some bespoke software for her department to score and collate another Teams performance. Yana had a clear vision of what she wanted to achieve and how best to implement in the software. It made my job a lot easier as even though Yana had no idea of software development she quickly understood the limitations and intelligently designed the processes involved. Yana was a pleasure to work with and can easily turn her hand to different software's and processes and where needed design and implement her own.
Pedro Romero
Yana is not only a result driven and perfectionist but also an inspiring professional. It's been a real pleasure working together with her developing the Quality Assurance and Player Protection departments. Yana is a focus, achievement oriented, pragmatic and wise team leader.
LinkedIn User
I worked closely with Yana developing some bespoke software for her department to score and collate another Teams performance. Yana had a clear vision of what she wanted to achieve and how best to implement in the software. It made my job a lot easier as even though Yana had no idea of software development she quickly understood the limitations and intelligently designed the processes involved. Yana was a pleasure to work with and can easily turn her hand to different software's and processes and where needed design and implement her own.
Pedro Romero
Yana is not only a result driven and perfectionist but also an inspiring professional. It's been a real pleasure working together with her developing the Quality Assurance and Player Protection departments. Yana is a focus, achievement oriented, pragmatic and wise team leader.
LinkedIn User
I worked closely with Yana developing some bespoke software for her department to score and collate another Teams performance. Yana had a clear vision of what she wanted to achieve and how best to implement in the software. It made my job a lot easier as even though Yana had no idea of software development she quickly understood the limitations and intelligently designed the processes involved. Yana was a pleasure to work with and can easily turn her hand to different software's and processes and where needed design and implement her own.
Pedro Romero
Yana is not only a result driven and perfectionist but also an inspiring professional. It's been a real pleasure working together with her developing the Quality Assurance and Player Protection departments. Yana is a focus, achievement oriented, pragmatic and wise team leader.
LinkedIn User
I worked closely with Yana developing some bespoke software for her department to score and collate another Teams performance. Yana had a clear vision of what she wanted to achieve and how best to implement in the software. It made my job a lot easier as even though Yana had no idea of software development she quickly understood the limitations and intelligently designed the processes involved. Yana was a pleasure to work with and can easily turn her hand to different software's and processes and where needed design and implement her own.
Pedro Romero
Yana is not only a result driven and perfectionist but also an inspiring professional. It's been a real pleasure working together with her developing the Quality Assurance and Player Protection departments. Yana is a focus, achievement oriented, pragmatic and wise team leader.
Credentials
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Certified Knowledge Manager
KM Institute (KMI)Nov, 2018- Nov, 2024 -
Effective Self-Motivation and Management
Open Business SchoolNov, 2018- Nov, 2024
Experience
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Marathonbet
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Guernsey
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Gambling Facilities and Casinos
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1 - 100 Employee
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May 2022 - Present
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Apr 2020 - Apr 2022
• Promoted KM strategy across group of companies using various KM tools.• Built strong working relationships with other departments and functions to promote knowledge sharing.• Created and promoted internal regulatory documents and software manuals.• Created various knowledge bases (HR manuals, Business portals in Confluence).• Became Company Confluence expert.• Became Jira knowledge expert (assisted beginners in using Jira and helped to develop new projects and workflows).• Researched and identified opportunities for Company growth.• Organised training delivery processes.• Assisted with Business Relationships tasks (supported HR teams in various locations, reported on recruitment activities, was main point of contact for Heads and Directors). Show less
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Jul 2015 - Mar 2020
• Employed and managed a team of twenty people based in the UK and abroad.• Worked with Operations’ teams to determine, negotiate and agree on in-house quality procedures, customer service standards and specifications.• Determined training needs.• Became a catalyst for change and improvement in performance and quality.• Advised on relevant company policies and ensured compliance.• Managed responsible gambling related processes.• Worked closely with Compliance team to ensure responsible gambling activities were in line with regulatory requirements.Maintained a reliable and solid Knowledge base. Show less
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Dec 2013 - Jun 2015
• Monitored customer communication channels to ensure quality standards achievement.• Assisted in proactively developing skills of Operational staff.• Assisted Operational managers with designing and implementing KPI’s and SLA’s.• Set up processes and procedures to improve performance standards and prevent issues from arising.• Assisted in implementing responsible gambling activities within Operations.• Assisted with responsible gambling related investigations.• Assisted in creating RG related training material and delivering it to Operational staff.• Created a reliable and solid Knowledge base to standardise responses and make customer interactions more efficient. Show less
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Aug 2011 - Nov 2013
• Assisted customers via all means of communication.• Resolved customer complaints.
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Education
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2009 - 2012
University of Sussex
Bachelor of Arts (B.A.), Media Practice and Theory
Community
