Experience

Denny's

• United States
• Restaurants
• 700 & Above Employee

• Director, Franchise Operations

  • Nov 2016 - Present

• Senior Operations Coach

  • Jan 2015 - Oct 2016



Einstein Noah Restaurant Group, Inc.

• United States
• Restaurants
• 300 - 400 Employee

• Regional Manager

  • Aug 2007 - Aug 2014

  Held positions of Regional Manager, Franchise Business Manager and Area Business Manager. Member of several company committees tasked to improve product execution, cost of goods and labor controls, loss prevention and audit policies, store design, human resource policies as well as multi-unit manager roles and responsibilities. Responsibilities included managing every aspect of company and franchise restaurant operations including human resource planning and execution, guest service execution and improvement, employee satisfaction, annual/quarterly budgets, PNL performance, operations, product quality, menu testing and implementation, marketing, sales building, new store development, as well as repair and maintenance. - Supervised Area Business Managers and General Managers of company restaurants in Florida, Georgia, North Carolina and Illinois - Supported 12 Franchisee Partners in 10 Eastern US States operating between 1 to 9 franchise restaurants *Franchise Operations Leadership Award in 2014 *Einstein Noah Restaurant Group President's Award in 2012 *Area Business Manager of the Year Awards 2011 and 2012 *Numerous Regional Performance Awards throughout tenure *Significantly Above Target/Above Target Performance Reviews Show less



1st Rate Mortgage Consultants, Inc.

• Orlando, Florida Area

• Mortgage Broker

  • 2002 - 2007

  Self employed partner/broker providing residential mortgage financing to prospective clients. Provided financial advise on mortgage products, initiated application and approval processes, supervised support personnel in completing regulatory requirements and coordinated parties involved in closing transactions. Managed all aspects of sales, marketing, forecasting and budgets, business operations, PNL and cost controls. - Licensed Mortgage Broker - Created and implemented marketing campaigns - Built strong relationships with institutional and private lenders, title agents, insurance agents, bank officers, real estate professionals, financial planners, accountants and home developers - Managed company IT systems Show less



Boston Market

• United States
• Restaurants
• 700 & Above Employee

• Area Manager

  • 1993 - 2002

  Responsibilities included managing every aspect of company restaurant operations including human resource planning and execution, guest service execution and improvement, employee satisfaction, annual/quarterly budgets, PNL performance, operations, product quality, menu testing and implementation, marketing, sales building, new store development, as well as repair and maintenance. - Supervised company restaurants operations in Florida, Georgia and Alabama - Team delivered consistent sales growth and met or exceeded profitability targets * Boston Market "Top Gun" Award recipient * Numerous Regional Performance Awards throughout tenure Show less



Specialty Restaurants

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • 1992 - 1993

  Responsible for all aspects of operations for a semi-fine dining concept providing full service restaurant, lounge, banquet and catering services. Supervised a management staff consisting of an exceutive chef, bar manager, service manager, catering sales manager and restaurant auditor. Responsibilities included sales forecasting and budgeting, PNL management, menu planning and development, product quality, guest service, scheduling, marketing, facility maintenance and employee training and development. Show less



Ruby Tuesday

• Restaurants
• 700 & Above Employee

• Assistant General Manager

  • 1988 - 1993

  Responsible for all day to day restaurant operations. Supported the General Manager in identifying business objectives, planning and implemntation of action plans, hiring, training and development of restaurant employees and managers. Extensive hands on experience in both back of the house and front of the house operations and execution. Member of new store opening teams, assisted in turning around outlier restaurants, provided training and mentorship to new and existing managers in the region. Show less