Experience

The Riverside Church
• United States
• Religious Institutions
• 1 - 100 Employee
• Chief Operating Officer

  • Apr 2022 - Present


Strategic and Operational Consulting

• Principal | Operations Consultant

  • Dec 2021 - Apr 2022

  Delivered strategic leadership and guidance on operational improvements by enhancing technology platforms and re-engineering business and workforce development processes. Partner with leadership on efforts to increase operational efficiency, reduce compliance-related risks, and help scale for growth. Delivered strategic leadership and guidance on operational improvements by enhancing technology platforms and re-engineering business and workforce development processes. Partner with leadership on efforts to increase operational efficiency, reduce compliance-related risks, and help scale for growth.



JCCA

• United States
• Non-profit Organization Management
• 400 - 500 Employee

• Chief Operating Officer

  • Sep 2017 - Nov 2021

  Led operations management for multi-site human services organization in New York. Developed strategic plans, managed large capital projects, and implemented enterprise-wide systems to drive growth and achieve performance goals. Led operations management for multi-site human services organization in New York. Developed strategic plans, managed large capital projects, and implemented enterprise-wide systems to drive growth and achieve performance goals.



Building Service 32BJ Benefit Funds

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• Director of Internal Consulting | Business Operations

  • May 2005 - Sep 2017

  Drove operational improvements for Union Benefit Fund delivering health and pension benefits to over 250K covered lives. Implemented new CRM, LMS, and visitor management systems to deliver growth. Led quality and process improvement projects across agency. Developed key metrics and dashboards to improve performance and scale organization. Drove operational improvements for Union Benefit Fund delivering health and pension benefits to over 250K covered lives. Implemented new CRM, LMS, and visitor management systems to deliver growth. Led quality and process improvement projects across agency. Developed key metrics and dashboards to improve performance and scale organization.



SEIU Local 32BJ

• United States
• Construction

• Director of Revenue Operations

  • May 2003 - May 2005

  Led accounts receivable and billing functions for large local union. Directed teams through major business transformation by implementing new tools, developing agile workforce, automating processes, and training team members. Oversaw large-scale implementation of new membership and dues processing system. Partnered with legal and HR to institute nonprofit management best practices. Led accounts receivable and billing functions for large local union. Directed teams through major business transformation by implementing new tools, developing agile workforce, automating processes, and training team members. Oversaw large-scale implementation of new membership and dues processing system. Partnered with legal and HR to institute nonprofit management best practices.



CLT Research Solutions, Inc.

• Director of Operations

  • Jan 2001 - May 2003

  Managed technology, administrative, and financial operations for mid-sized market research firm in NYC. Directed technical and research teams creating online campaigns, managed sales and growth planning by creating dynamic financial and revenue projections. Managed technology, administrative, and financial operations for mid-sized market research firm in NYC. Directed technical and research teams creating online campaigns, managed sales and growth planning by creating dynamic financial and revenue projections.