Senior UX Researcher

• Jul 2022 - Present

UX Researcher

• Jul 2021 - Jun 2022

I work on a hybrid centralized-embedded UX team where I am responsible for both the company’s UX maturity and two early-stage product areas focused on creating new growth opportunities for the business while delivering value to both our users and customers. While my role flexes in scope, the following are key aspects that I am regularly involved in:• Proactively generating research roadmaps that inform product and engineering strategy decisions.• Leading the planning, execution, analysis, and synthesis of generative and evaluative user research studies.• Acting as the “glue” between teams across the organization to ensure alignment, avoid duplication of efforts, and assess business risk of new ideas. • Mentoring new to CoverMyMeds and new to UX colleagues.• Collaborating with the UX team to improve the company’s overall UX maturity and process (e.g., research repository, onboarding materials, stakeholder buy-in and education).I am a continuous learner and most recently have completed the "Being a UX Leader: Essential Skills for Any UX Practitioner" Nielsen Norman Group course. I plan to gain a full UX certification from NN/g as time and finances allow.

Health Practice Associate, Pharma Consultant

• Oct 2020 - Jul 2021

• Supported market research projects for a large biopharmaceutical client. Scope primarily covered two areas: informing contracting strategies with payers and partnering with their innovation team to assess viability of new drugs. • One of my primary month-over-month projects was focused on the commercialization strategy of a pipeline asset. This involved market research, project management, stakeholder alignment, and the creation of cohesive value messaging across their provider, patient, and payer groups.• Co-led the user research, epidemiology research, and product development of the practice's first product, MillimanDNA, that helped payers understand and calculate the risk of their covered members being eligible for gene and cell therapies.• Managed timelines, resources, and staffing needed for a variety of projects to meet timelines set by clients. • Mentored other associates and interns in qualitative research techniques.

Associate UX Researcher

• Feb 2019 - Sep 2020

• Collaborated cross-functionally with product managers, developers, data analysts, UX designers, account management, legal, and marketing to identify business needs while optimizing the user experience of our products.• Executed a variety of research and design thinking methods to align business objectives, customer, and user needs via workshops and multi-day design sprints. • Led the planning, execution, analysis, and synthesis of generative and evaluative user research studies to support product development.• Developed and presented reports that relayed complex information and actionable research findings to mid-level and senior leadership to inform product strategy.• Owned and co-owned multiple projects across various departments simultaneously. • Coordinated contract renewals and budget for third party research and design tools.

Account Coordinator

• Jul 2018 - Jan 2019

• Became an expert in our software, solutions, and services.• Tracked potential workflow and product modifications based on feedback learned from users to promote higher efficiency and value for both them and support team members.• Educated healthcare providers about the prior authorization process.

Patient Care Associate

• Jun 2017 - Jul 2018

Patient Care Associate on the Burn Unit/Medical and Surgical Acute Care Floor• Communicated and worked professionally with nurses, doctors, physical therapists, and respiratory therapists to provide accurate diagnoses and optimal therapy for our patients• Collaborated with the burn patient care team to design a retrospective burn research study regarding hospital acquired infections• Educated patients to boost patient satisfaction scores for the hospital• Trained and provided leadership for new patient care associates that joined our burn unit team

Research Assistant

• Dec 2015 - May 2018

Assessing the consumer acceptance of safflower oil and fatty acid composition in wheat pretzels with soy and their likelihood to be commercialized • Evaluated consumer acceptance by analyzing qualitative and quantitative data from 75 participants to understand changes needed for successful marketing of the productBlack raspberry metabolites and the oral micro biome in smokers• Assembled clinical visit packets and documents for organized participant data collection Assessing the consumer acceptance of safflower oil and fatty acid composition in wheat pretzels with soy and their likelihood to be commercialized • Evaluated consumer acceptance by analyzing qualitative and quantitative data from 75 participants to understand changes needed for successful marketing of the productBlack raspberry metabolites and the oral micro biome in smokers• Assembled clinical visit packets and documents for organized participant data collection