Experience

Colinas Shopping

• Brazil
• Retail
• 1 - 100 Employee

• Commercial Executive

  • Apr 2016 - Present

  • Management of the commercialization area of stores and corporate rooms; • Participation in the implementation and sale of the only triple-A corporate tower in the region (Colinas Green Tower); • Planning of leasing strategies and mapping opportunities to achieve the board's goals and objectives; • Strengthening the relationship with retail players; • Development of new business with the board and entrepreneur; • Support to the superintendence in commercial matters; • Assistance in improving the business model of new customers; • Elaboration of management reports with the main indicators of the area, such as profitability, billing, and vacancy; • Analysis of the main competitors, identifying new opportunities; • Assistance in the planning and control of the department's annual revenue. Show less



Ancar Ivanhoe

• Brazil
• Retail
• 700 & Above Employee

• Commercial Executive

  • Mar 2013 - Apr 2016

  • Management of the commercialization area of stores at CenterVale Shopping in São Jose dos Campos;• Planning of leasing strategies and mapping opportunities to achieve the board's goals and objectives;• Strengthening the relationship with retail players;• Support to the superintendence in commercial matters;• Assistance in improving the business model of new customers;• Elaboration of management reports with the main indicators of the area, such as profitability, billing, and vacancy;• Analysis of the main competitors, identifying new opportunities;• Assistance in the planning and control of the department's annual revenue. Show less

• Commercial Assistant

  • May 2012 - Mar 2013

  • Support to the commercial area;• Service to new customers;• Preparation of report and commercial proposals;• Preparation of presentations with data and market indicators;• Monitoring presentation of results;• Monitoring the performance of competitors;• Analysis of the compliance of the drafts considering the standard clause defined by the legal department according to the type of negotiation.



Marcondes Da Mota Advocacia

• Sao Jose dos Campos, Sao Paulo, Brazil

• Customer Service Leader

  • Jan 2009 - Apr 2012

  • Supervision of Customer Service activities; • Definition of strategies and direction of the team; • Responsible for managing the customer portfolio and receipt rate, as well as receiving forecast analysis;; • Supervision and guidance of the team in the analysis, registration, and performance in customer service; • Supervision and support of the team in the process of meeting deadlines, above all, ensuring that the commitment to the client is being fulfilled; • Presentation of monthly results to the board; • Management of human resources and development of employees to align expectations with the proposed Mission, Vision, and Values of the company. Show less



CFC Unificado - Cursos de Trânsito

• Brazil
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2008 - Jan 2009

  • Management of the portfolio of clients and students; • Receipt and analysis of customer orders; • Analysis and control of products requested by customers; • Communication interface between customers and other areas of the company regarding the courses offered; • Registration and management of the entire range of students; • Carrying out activities related the inflow of new students; • Analysis and control of deadlines for deliveries to customers and preparation of action plans; • Preparation of presentations with data and market indicators; • Presentation of solutions to meet the needs of customers in the best possible way. Show less