Zoe (Zaheda) Ghani
Management Committee Member at Refugee Advice & Casework Service (RACS)- Claim this Profile
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English Native or bilingual proficiency
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Dari Native or bilingual proficiency
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Hindi Elementary proficiency
Topline Score
Bio
Dave Fowler
When I first started working for Zoe I warned her "I haven't had a boss for 15 years, so I'm sorry if I'm difficult to manage." And I'm sure I have been, but she's been nothing but a pleasure to work for. Zoe advocates for the right ideas, and without exception every time I let something that's not right or of lowish quality slip past she catches it. She's incredible at asking the right questions and getting to the bottom of decisions. She's excellent at building trust with her reports, backing them when they're right, and letting them know when they're not. She's fast to make decisions and organized in her check-ins. Excellent active listening skills and great at recognizing, recruiting and promoting talent. It's been an honor to work for her.
Stuart Waite
Zoe is rock star product manager and a total pleasure to work with. She epitomises what it means to develop products your customers will love. Her energy level and commitment is infectious and she'll stop at nothing to deliver a great experience. Zoe is a true student of the product management profession. She's a mentor, tutor and highly capable team leader. I would love to work with her again, but as she's destined to be a great company CEO - that will be up to her!
Dave Fowler
When I first started working for Zoe I warned her "I haven't had a boss for 15 years, so I'm sorry if I'm difficult to manage." And I'm sure I have been, but she's been nothing but a pleasure to work for. Zoe advocates for the right ideas, and without exception every time I let something that's not right or of lowish quality slip past she catches it. She's incredible at asking the right questions and getting to the bottom of decisions. She's excellent at building trust with her reports, backing them when they're right, and letting them know when they're not. She's fast to make decisions and organized in her check-ins. Excellent active listening skills and great at recognizing, recruiting and promoting talent. It's been an honor to work for her.
Stuart Waite
Zoe is rock star product manager and a total pleasure to work with. She epitomises what it means to develop products your customers will love. Her energy level and commitment is infectious and she'll stop at nothing to deliver a great experience. Zoe is a true student of the product management profession. She's a mentor, tutor and highly capable team leader. I would love to work with her again, but as she's destined to be a great company CEO - that will be up to her!
Dave Fowler
When I first started working for Zoe I warned her "I haven't had a boss for 15 years, so I'm sorry if I'm difficult to manage." And I'm sure I have been, but she's been nothing but a pleasure to work for. Zoe advocates for the right ideas, and without exception every time I let something that's not right or of lowish quality slip past she catches it. She's incredible at asking the right questions and getting to the bottom of decisions. She's excellent at building trust with her reports, backing them when they're right, and letting them know when they're not. She's fast to make decisions and organized in her check-ins. Excellent active listening skills and great at recognizing, recruiting and promoting talent. It's been an honor to work for her.
Stuart Waite
Zoe is rock star product manager and a total pleasure to work with. She epitomises what it means to develop products your customers will love. Her energy level and commitment is infectious and she'll stop at nothing to deliver a great experience. Zoe is a true student of the product management profession. She's a mentor, tutor and highly capable team leader. I would love to work with her again, but as she's destined to be a great company CEO - that will be up to her!
Dave Fowler
When I first started working for Zoe I warned her "I haven't had a boss for 15 years, so I'm sorry if I'm difficult to manage." And I'm sure I have been, but she's been nothing but a pleasure to work for. Zoe advocates for the right ideas, and without exception every time I let something that's not right or of lowish quality slip past she catches it. She's incredible at asking the right questions and getting to the bottom of decisions. She's excellent at building trust with her reports, backing them when they're right, and letting them know when they're not. She's fast to make decisions and organized in her check-ins. Excellent active listening skills and great at recognizing, recruiting and promoting talent. It's been an honor to work for her.
Stuart Waite
Zoe is rock star product manager and a total pleasure to work with. She epitomises what it means to develop products your customers will love. Her energy level and commitment is infectious and she'll stop at nothing to deliver a great experience. Zoe is a true student of the product management profession. She's a mentor, tutor and highly capable team leader. I would love to work with her again, but as she's destined to be a great company CEO - that will be up to her!
Experience
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Refugee Advice & Casework Service (RACS)
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Australia
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Legal Services
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1 - 100 Employee
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Management Committee Member
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Feb 2023 - Present
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Author - Debute Novel Out Now
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Jun 2022 - Present
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Australia for UNHCR
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Australia
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Fundraising
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1 - 100 Employee
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UNHCR Ambassador - The Leading Women Fund
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Dec 2021 - Present
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Member of Board of Directors
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May 2017 - Dec 2021
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Atlassian
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Australia
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Software Development
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700 & Above Employee
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Head of Product - Experience Platform
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Jul 2020 - Present
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THE ICONIC
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Australia
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Retail
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700 & Above Employee
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Chief Technology Officer / Chief Product Officer
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May 2017 - May 2020
THE ICONIC is driven by a purpose of liberation. For us, fashion and sport are transformative means by which everyone can express their true self. We enable this by building seamless customer experiences, incredible technical innovation, unrivalled product ranges and personalised inspiration.Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. We stand for incredible customer service, delivery options and returns policies, while connecting Australia and New Zealand fashion and sports lovers through innovative technology and award winning digital experiences.At THE ICONIC we believe people are our greatest asset. Our customer focus mirrors the empowerment and support we give our employees and partners who make what we do possible.THE ICONIC is part of Global Fashion Group, one of the world's largest fashion retail businesses operating across Latin America, Russia, Southeast Asia and Australia, accessing 2.5 billion customers across 25 countries worldwide.In her role at THE ICONIC, Zoe is responsible for the end-to-end experience that customers have with THE ICONIC's website, mobile app and mobile commerce site. Always with the consumer journey front of mind, Zoe leads the company's tech engagement strategy to ensure customers have the best possible shopping experience. Her 100+ team oversees the product management, data science, engineering, design and user experience functions across THE ICONIC's products and business. She is also directly responsible for driving innovation across THE ICONIC's renowned customer friendly delivery and returns policies, pushing the boundaries to offer a world-class and customer-first e-commerce experience for Australian shoppers. Show less
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Director of Product
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Sep 2015 - May 2017
Responsible for the end-to-end experience that customers have with THE ICONIC's website, mobile app and mobile commerce site, including the shipping and returns proposition. Implementation of Customer Experience and Product Strategy to drive engagement and purchase.
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News Corp Australia
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Australia
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Technology, Information and Media
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700 & Above Employee
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Director of Product Management - Content Verticals
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Jan 2015 - Sep 2015
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Senior Manager, Product Operations & Delivery
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Jul 2014 - Jan 2015
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General Assembly
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sydney area, australia
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Product Management Course Instructor
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Jun 2014 - Sep 2014
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The Co-op
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Australia
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Retail
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1 - 100 Employee
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Head of Digital
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Feb 2013 - Jun 2014
Product management: - Product strategy - Features and functionality - Analytics - Content - Design, UX - Innovation program leader - Partner management Marketing: - Social media channel management - SEO & SEM channel management - Comparison shopping and affiliate distribution - Merchandising Technology: - E-commerce platform ownership (Magento) - Web logistics platform and staff / Omnichannel retail ownership - QA team - IT infrastructure Operations & revenue: - P&L ownership - Web logistics Show less
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Head of Product & Platform, E-commerce (Spreets)
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Sep 2010 - Feb 2013
Manage the following functions to drive conversion and revenue: - Product strategy, development - Technology - UX & QA - Partner & vendor management Manage the following functions to drive conversion and revenue: - Product strategy, development - Technology - UX & QA - Partner & vendor management
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Yahoo
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United States
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Technology, Information and Internet
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700 & Above Employee
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General Manager, Broadband / Telecommunications Partnerships
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Jan 2009 - Sep 2010
Managed the following areas:- Product strategy, development, P&L- Marketing & UX- Relationship management & business development
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Head of Product - Yahoo! New Zealand
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Dec 2006 - Jan 2009
Managed the following areas:- Product strategy- Roadmap delivery- Project management
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Yahoo
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United States
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Technology, Information and Internet
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700 & Above Employee
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Product Manager
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2003 - 2006
- Managed content and social products such as Flickr, Sport, News, Front Page, Mail and Front Page - Managed content and social products such as Flickr, Sport, News, Front Page, Mail and Front Page
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Project Manager
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2000 - 2002
Client facing project management role. Managed the creation of eLearning programs, CD Roms, eCommerce sites, Content sites. Project managed the creation of our internal Content Management System and website templating system for clients. Client facing project management role. Managed the creation of eLearning programs, CD Roms, eCommerce sites, Content sites. Project managed the creation of our internal Content Management System and website templating system for clients.
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Reporter/Researcher
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1998 - 2000
Content for print: - Report business news - Editor of eBusiness and eCommerce middle page spread Content for online: - Analytics and reporting of website - Content creation and updates to website - Project management of website launch Content for print: - Report business news - Editor of eBusiness and eCommerce middle page spread Content for online: - Analytics and reporting of website - Content creation and updates to website - Project management of website launch
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Education
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2017 - 2017
Australian Institute of Company Directors
Foundations of Directorship -
1994 - 1997
Western Sydney University
BA in Communications & Text & Writing, Creative writing, Journalism, PR
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