Martin Jagt

Customer Excellence Manager at Neupart - Information Security. Simplified
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Contact Information
us****@****om
(386) 825-5501
Location
Copenhagen, Capital Region, Denmark, DK
Languages
  • Dansk -
  • English -
Skills

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Martin Bo Sørensen

Outstanding! Jeg havde fornøjelsen af at arbejde sammen med Martin i mit Delivery-team i Telia Erhverv. Kompetent til sit arbejde, absolutte, men det imponerer mig virkelig hvor mangefacetteret Martin er. Det være sig taktisk sparringspartner til sin leder, omsorgsfuld kollega, analytisk og kreativ i sin opgaveløsning, proaktiv og initiativrig i customer relationship management. Og så valgte han altid de bedste restauranter til sociale arrangementer. Jeg kan uden tøven sige, at jeg håber vores veje krydses igen senere i vores karrierer.

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Credentials

  • Informationssikkerhed - ISO/IEC 27001 - Sådan anvender du standarden
    Dansk Standard
    Jan, 2023
    - Oct, 2024
  • PRINCE2® Foundation Certificate in Project Management
    PeopleCert
    Mar, 2020
    - Oct, 2024
  • Projektledelse
    Teknologisk Institut
    Sep, 2018
    - Oct, 2024

Experience

  • Neupart - Information Security. Simplified
    • Denmark
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Excellence Manager
      • Feb 2022 - Present

  • Telia
    • Sweden
    • Telecommunications
    • 700 & Above Employee
    • Project Manager
      • Jan 2020 - Sep 2021

      Partially involved as an internal Project Manager for Telia’s PPMO Department- Project manager for two internal projects, which includes the migration of roughly 20,000 private customers across multiple platforms.- Internal and financial reporting to Steering group and CIF (Country Investment Forum) - Securing alignment across multiple departments in several segments, i.e. Technology (robotics, product management), Consumer (customer service, backend, customer experience), Soho, Enterprise, Billing and the Project Group.Partially involved as a Project Manager in the Enterprise Department- SPOC for large enterprise customers.- Planning and coordination with internal and external interests.- Continuous presentations and reporting to Customer Department, Internal and External Project and Steering Group.- Implementation of Enterprise products such as: Unified communication, MPLS, firewall, contact centers and more. Show less

    • Delivery Manager
      • Jan 2018 - Dec 2019

      - Project management of MPLS, internet and firewall solutions for the enterprise market.- Project management of pan-nordic MPLS and internet solutions.- Project management of wholesale solutions for the wholesale market.- Diverse range of internal projects within optimizing and Salesforce integration(from user perspective)- SPOC for large customer implementations.- ’End2End’ responsibility, including invoicing of customers.

  • Call Me
    • Københavnsområdet, Danmark
    • Customer Service and Chat consultant
      • Jan 2016 - Dec 2017

      - Additional sales - Service regarding mobiles, invoicing, technique, BTB - Outbound sales - Responsible for Ideanote - Additional sales - Service regarding mobiles, invoicing, technique, BTB - Outbound sales - Responsible for Ideanote

  • EDC Poul Erik Bech
    • Denmark
    • Real Estate
    • 300 - 400 Employee
    • Studiemedarbejder
      • Aug 2014 - Dec 2015

      - Newspaper advertisement of properties for sale - Filing of documents - Updating window display - Customer service to visiting customers and ingoing calls - Preparation of official documents for a sale - Newspaper advertisement of properties for sale - Filing of documents - Updating window display - Customer service to visiting customers and ingoing calls - Preparation of official documents for a sale

  • Culture Box
    • Kronprinsessegade 54, 1306 Copenhagen K
    • Cocktailbartender
      • Oct 2012 - Jan 2014

      - Responsible for my own bar and service - Restocking etc. after closing hours - Responsible for my own bar and service - Restocking etc. after closing hours

  • Skuld
    • Norway
    • Insurance
    • 200 - 300 Employee
    • Tilkaldevikar/sommervagt
      • Jun 2010 - Aug 2010

      Worked as a Piccolo with following tasks: - Ad hoc assignments - Archiving and cleanup of old files Worked as a Piccolo with following tasks: - Ad hoc assignments - Archiving and cleanup of old files

  • Superbrugsen
    • Københavnsområdet, Danmark
    • Servicemedarbejder
      • Sep 2009 - Jun 2010

      Worked as a Service Employee with following tasks: - Customer service - Restocking of goods - Ad hoc assignments Worked as a Service Employee with following tasks: - Customer service - Restocking of goods - Ad hoc assignments

Education

  • Copenhagen Business School
    HD 2. Del, Økonomistyring og Procesledelse
    2018 - 2020
  • Copenhagen Business Academy
    Finansbachelor
    2012 - 2016
  • Gladsaxe Gymnasium
    Matematik
    2008 - 2011

Community

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