Experience

University of Ottawa

• Canada
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Sep 2023 - Present

  ADM2720 - Marketing ADM2720 - Marketing



Pocketed Grant Platform

• Canada
• Financial Services
• 1 - 100 Employee

• Digital Marketing Intern

  • May 2023 - Aug 2023



Giatec | Smart Construction Solutions

• Canada
• Construction
• 100 - 200 Employee

• Events Coordinator Assistant

  • Jan 2023 - Apr 2023



Canada Revenue Agency - Agence du revenu du Canada

• Government Administration
• 700 & Above Employee

• Junior Financial Analyst

  • Jan 2021 - Jan 2023

  • Prepared analytical excel spreadsheets comparing actuals and projections to confirm the client is within budget • Created Excel dashboards to summarize the client’s financial expenditures • Frequently analyzed and corrected variances by utilizing various reports in SAP • Updated FPS+ with current and forecasted costing information to ensure accurate salary projections • Performed historical analysis to summarize activity types • Corresponded with clients to retrieve up-to-date information on expenditure details Show less



Public Services and Procurement Canada | Services publics et Approvisionnement Canada

• Government Administration
• 700 & Above Employee

• Contact Center Agent

  • Jun 2020 - Jan 2021

  • Actively responded to government employee’s inquiries by clarifying services and information accordingly as well as solving complex pay issues • Regularly conducted research for inquiries and created precases with detailed notes using software applications such as Phoenix, CSAR, CAD3.1 and CMT • Deescalated sensitive calls by providing high-quality customer support and took appropriate measures in accordance with protocol • Actively responded to government employee’s inquiries by clarifying services and information accordingly as well as solving complex pay issues • Regularly conducted research for inquiries and created precases with detailed notes using software applications such as Phoenix, CSAR, CAD3.1 and CMT • Deescalated sensitive calls by providing high-quality customer support and took appropriate measures in accordance with protocol



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Apr 2019 - Aug 2020

  • Worked in a fast-paced environment by responding quickly to customer orders in accordance with health codes and company values • Managed cash registers daily performing transactions along with returns and exchanges • Performed all support tasks including cleaning the café as well as restocking the condiment stand and display cases • Worked in a fast-paced environment by responding quickly to customer orders in accordance with health codes and company values • Managed cash registers daily performing transactions along with returns and exchanges • Performed all support tasks including cleaning the café as well as restocking the condiment stand and display cases



Mandarin Restaurant Franchise Corporation

• Canada
• Hospitality
• 100 - 200 Employee

• Hostess

  • Aug 2017 - Sep 2019

  • Scheduled guest reservations, parties, special events, and related dinner requests • Responded to customer complaints and issues resolving them successfully • Executed take-out orders and payment transactions • Scheduled guest reservations, parties, special events, and related dinner requests • Responded to customer complaints and issues resolving them successfully • Executed take-out orders and payment transactions



City of Ottawa

• Canada
• Government Administration
• 700 & Above Employee

• Park Supervisor

  • Jun 2017 - Aug 2019

  • Supervised staff and patrons, reinforced pool rules and programmed activities • Resolved conflicts between staff, parents or children • Regularly maintained the pool by following chlorine procedures as well as completing weekly paperwork • Supervised staff and patrons, reinforced pool rules and programmed activities • Resolved conflicts between staff, parents or children • Regularly maintained the pool by following chlorine procedures as well as completing weekly paperwork