Experience

Wild Tech

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Delivery | Servant Leader

  • Jun 2021 - Present



Klugo | NetSuite + NextService

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Consulting Manager

  • Jan 2019 - Jun 2021



Novita

• Australia
• Wellness and Fitness Services
• 200 - 300 Employee

• Project Manager

  • Sep 2015 - Nov 2018

  Novita Children's Services is the largest provider of disability services to children in South Australia. With the introduction of the National Disability Insurance Scheme or NDIS, the organisation has had to change. My role has been to oversee the changes in systems and processes, inorder that Novita becomes more efficient in its operational activities. This has included to date the following achievements:- 1. Microsoft Dynamics NAV - given 6 weeks to implement a new finance system and this was achieved with go live in July 2016. 2. Tableau BI reporting tool - using this best-of-breed reporting tool to provide financial graphs to the Novita Board. This was also completed in July 2016. 3. Online requisition system - development of an online requisition system. The development was a combination of using Sharepoint, Nintex (workflow tool) and integration to Dynamics NAV. Went live in December 2016. 4. Qikkids - implemented a specific software for our OSHC & Vacation Care services. This went live in November 2016. 5. Led a thorough software selection process for a new Client Management System, with the Board approving the purchase and implementation of Athena's Penelope software in October 2016. 6. Athena Penelope (phase 1)- provided 4.5 months to implement a new client management software for our Allied Health Services group, covering around 230 users. Currently in the middle of user training with the system ready to go live on April 3rd 2017 as per the original plan and under the agreed budget. 7. Athena Penelope (phase 2) - the next phase of the implementation involves bringing on board our Community Services group onto Penelope's client management system. This is due to go live in July 2017. 8. Promaster - have commenced the implementation of Promaster's credit card expense mgmt software (in conjunction with Commonwealth Bank). This initial go live is set for the end of April 2017. There are a queue of projects waiting the completion of the above... Show less



Open Systems Technology

• Professional Services Manager

  • Feb 2011 - Sep 2015

  Leading consulting and development team Responsible for Microsoft ERP software implementations as well as e-commerce solutions Managing projects through their lifecycle First role after emigrating to Australia with my family. I was tasked with developing the present implementation team’s skills and processes particularly with the strategy of broadening its current software range supported, on top of Microsoft NAV (ERP) and CRM, to include Microsoft’s AX (Microsoft’s premier ERP package), Sharepoint and SQL reporting services. The role consists of three broad areas of responsibility:- Management/leadership (40% of time) – managing the team of consultants; developing their system skills as well as their “soft” skills; providing regular constructive feedback on performance; leading and developing the team ethos; escalation point for individual challenges; strategically developing the team to meet the changing demands of the business eg. Start to implement new software (Microsoft AX); change to Online Hosting delivery for projects. Project Management (50%) – managing the implementation of software from initial sale through to Go Live and the eventual handover to the Support team. Utilising established project management techniques (Prince2 & Microsoft Sure Step) to control projects including initial scoping documentation, project plans, issue logs, regular update/checkpoint meetings, configuration documentation and proactive risk management. Aiding customers through change management programs. Account Management (10%) – developing additional revenue streams from existing customer base; building trusted relationships with customers and proposing possible system enhancements; contributing presales support. Show less



Coldharbour Systems

• Bristol, United Kingdom

• Operations Manager

  • Apr 2008 - Nov 2010

  Project/programme management and team leadership Business focus: Market leader in the provision of business software for domiciliary, residential and nursery care sectors Project/programme management and team leadership Business focus: Market leader in the provision of business software for domiciliary, residential and nursery care sectors



K3 FDS

• United Kingdom
• Software Development
• 100 - 200 Employee

• Head of Professional Services

  • Jan 1999 - Mar 2008

  Business focus: Largest UK reseller of Sage 500/1000 software covering finance, distribution, manufacturing, CRM and e-commerce solutions Career Highlights while at FD Systems:- Fast tracked for promotion as the company grew quickly from 6 employees at the start of my career to just under 100 employees (and £9m turnover) when I left. Initially I became a lead consultant (for 1 year) proving my credentials by taking responsibility for parts of larger implementations but was quickly promoted as the company continued its impressive growth. Then moved into a pure project management role taking overall responsibility for project delivery and getting involved in increasingly larger projects. This appointment lasted for 3 years as I was groomed for my next promotion. Finally was elevated to position of Head of Professional Services leading the team of consultants and developers as well as three project managers and being accountable for all projects undertaken by FD Systems. As Head of Professional Services I led a consulting team that grew from twelve consultants to eventually a team of thirty consultants. During this time consulting revenues grew from just under £1.5m to over £3m per annum. The role of Head of Professional Services still entailed project management duties with the role split between management/leadership (40%); project management (50%) and account management (10%). Show less



BBC Wales

• Financial Accountant / Systems Accountant

  • Jan 1995 - Jan 1999

  After returning from travelling and taking on some temp roles I moved to the BBC as Systems/Management Accountant. Initially hired as a temp I was asked to become a full time employee on a permanent role. I assisted with the project management of the new business system and introduced management reporting for cost centre managers. I held overall responsibility for the monthly financial and management accounts for the BBC as well as quarterly/annual forecasting and budgeting exercises. I was head hunted by FD Systems by the Commercial Director having previously worked with him at the BBC. Show less



Xerox Manufacturing

• Management Accountant / Graduate Trainee

  • Jan 1991 - Jan 1994

  Management Program After graduating from college rejoined Rank Xerox as a management trainee and management accountant. Gained rapid promotion and many bonuses for exceptional work. Decided to take time out to go travelling. Rank Xerox HQ, Aylesbury (this site no longer exists) Placement year out from college, worked as a management accountant in Xerox's European Headquarters. Management Program After graduating from college rejoined Rank Xerox as a management trainee and management accountant. Gained rapid promotion and many bonuses for exceptional work. Decided to take time out to go travelling. Rank Xerox HQ, Aylesbury (this site no longer exists) Placement year out from college, worked as a management accountant in Xerox's European Headquarters.