Minh Truong

Outreach Specialist at Elevance Health
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Contact Information
us****@****om
(386) 825-5501
Location
Orange County, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Vietnamese Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Hotel Operations Certificate
    Cypress College
    Dec, 2016
    - Nov, 2024
  • Rooms Operations Certificate
    Cypress College
    Dec, 2016
    - Nov, 2024
  • Certificate in Hospitality Today: An Introduction
    American Hotel & Lodging Educational Institute
    Dec, 2012
    - Nov, 2024
  • Adult and Pediatric First Aid/CPR/AED
    American Red Cross
    Jan, 2018
    - Nov, 2024
  • ServSafe Certification
    National Restaurant Association
    Nov, 2013
    - Nov, 2024
  • Cvent
    Cvent
    Mar, 2016
    - Nov, 2024
  • Associate in Arts: Science and Math
    Coastline Community College
  • Associates in Arts: Social and Behavioral Sciences.
    Coastline Community College

Experience

  • Elevance Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Outreach Specialist
      • Nov 2021 - May 2022

      • Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures. • Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies. • Supports and promotes State Sponsored Programs through participation in community events. • Represents State Sponsored Programs in community collaborations. • Supports member access to care… Show more • Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures. • Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies. • Supports and promotes State Sponsored Programs through participation in community events. • Represents State Sponsored Programs in community collaborations. • Supports member access to care through home visits, processing of reports, and distribution of collateral materials. • Performs new member orientations. • Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up. • Provides superior, professional, and courteous service to customers. Show less • Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures. • Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies. • Supports and promotes State Sponsored Programs through participation in community events. • Represents State Sponsored Programs in community collaborations. • Supports member access to care… Show more • Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies and procedures. • Provides timely and accurate resolution of inquiries and issues regarding benefits, services and policies. • Supports and promotes State Sponsored Programs through participation in community events. • Represents State Sponsored Programs in community collaborations. • Supports member access to care through home visits, processing of reports, and distribution of collateral materials. • Performs new member orientations. • Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up. • Provides superior, professional, and courteous service to customers. Show less

  • AMN Healthcare
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Vietnamese Video Interpreter
      • May 2021 - Feb 2022

      Translates various patient-related materials, including text, procedures, instructions, forms, and documents Collects and maintains confidential records and files Assists with healthcare staffs, clinics, social services, and patients Translates various patient-related materials, including text, procedures, instructions, forms, and documents Collects and maintains confidential records and files Assists with healthcare staffs, clinics, social services, and patients

  • GLOBO
    • United States
    • Translation and Localization
    • 500 - 600 Employee
    • Phone Interpreter
      • Nov 2019 - Feb 2022

      Facilitating the cross-cultural communication by converting one language into another Assisting LEP (Limited English Proficiency) needing language service across the country through the phone Facilitating the cross-cultural communication by converting one language into another Assisting LEP (Limited English Proficiency) needing language service across the country through the phone

  • Fluent Language Solutions, Inc
    • United States
    • Translation and Localization
    • 100 - 200 Employee
    • Medical Interpreter
      • Sep 2019 - Feb 2022

      Interpreting in a variety of health care settings for Vietnamese speakers Explaining patient complains and concerns of family members to the care providers Interpreting in a variety of health care settings for Vietnamese speakers Explaining patient complains and concerns of family members to the care providers

  • United Language Group
    • United States
    • Translation and Localization
    • 400 - 500 Employee
    • Phone Interpreter
      • Sep 2019 - Feb 2022

      Facilitating the cross-cultural communication by converting one language into another Assisting LEP (Limited English Proficiency) needing language service across the country through the phone Facilitating the cross-cultural communication by converting one language into another Assisting LEP (Limited English Proficiency) needing language service across the country through the phone

  • Hanna Interpreting Services LLC
    • United States
    • Translation and Localization
    • 100 - 200 Employee
    • Medical Interpreter
      • Dec 2018 - Feb 2022

      Interpret and translate complex medical information to patients who speak Vietnamese Ensure the complete understanding of medical information between doctors, nurses, medical staff, and patients Interpret and translate complex medical information to patients who speak Vietnamese Ensure the complete understanding of medical information between doctors, nurses, medical staff, and patients

  • LanguageLine Solutions
    • United States
    • Translation and Localization
    • 700 & Above Employee
    • Vietnamese Video Interpreter
      • Apr 2020 - May 2021

      Translates various patient-related materials, including text, procedures, instructions, forms, and documents Collects and maintains confidential records and files Assists with healthcare staffs, clinics, social services, and patients Translates various patient-related materials, including text, procedures, instructions, forms, and documents Collects and maintains confidential records and files Assists with healthcare staffs, clinics, social services, and patients

  • Seiwa Market Japanese Grocery
    • Orange County, California Area
    • Clerk
      • Apr 2016 - Oct 2019

      Courtesy Clerk Bagging customer groceries, assisting customers to their vehicles, retrieving carts from parking lot, maintaining bag supplies and cleanliness of cashier area, securing price verifications, and taking non-purchased or returned items to their proper shelf. General Merchandise Floor Clerk Assisting customers with questions. Stocking, ordering, rotating, and merchandising product for customer purchase. Clerk Unloading, scanning, and processing customer… Show more Courtesy Clerk Bagging customer groceries, assisting customers to their vehicles, retrieving carts from parking lot, maintaining bag supplies and cleanliness of cashier area, securing price verifications, and taking non-purchased or returned items to their proper shelf. General Merchandise Floor Clerk Assisting customers with questions. Stocking, ordering, rotating, and merchandising product for customer purchase. Clerk Unloading, scanning, and processing customer orders, assisting in bagging customer orders, and collecting money due and/or process payment at the cashier area. Also stocking merchandise for sale, opening cases, pricing items, placing merchandise on shelves, rotating shelf stock, and ordering merchandise for customers. Show less Courtesy Clerk Bagging customer groceries, assisting customers to their vehicles, retrieving carts from parking lot, maintaining bag supplies and cleanliness of cashier area, securing price verifications, and taking non-purchased or returned items to their proper shelf. General Merchandise Floor Clerk Assisting customers with questions. Stocking, ordering, rotating, and merchandising product for customer purchase. Clerk Unloading, scanning, and processing customer… Show more Courtesy Clerk Bagging customer groceries, assisting customers to their vehicles, retrieving carts from parking lot, maintaining bag supplies and cleanliness of cashier area, securing price verifications, and taking non-purchased or returned items to their proper shelf. General Merchandise Floor Clerk Assisting customers with questions. Stocking, ordering, rotating, and merchandising product for customer purchase. Clerk Unloading, scanning, and processing customer orders, assisting in bagging customer orders, and collecting money due and/or process payment at the cashier area. Also stocking merchandise for sale, opening cases, pricing items, placing merchandise on shelves, rotating shelf stock, and ordering merchandise for customers. Show less

  • Orange Coast College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Assistant
      • Aug 2017 - Dec 2017

      Assisting with variety of mailings Assisting recruiters with information and set up Confirming visits with school Completing follow-up activities with students Data inputting for information requests and retrieve careers' status and updates Respond to phone, walk-in and email inquiries related to careers' information and requirements Assisting with variety of mailings Assisting recruiters with information and set up Confirming visits with school Completing follow-up activities with students Data inputting for information requests and retrieve careers' status and updates Respond to phone, walk-in and email inquiries related to careers' information and requirements

  • Knott's Berry Farm
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Barista
      • Sep 2016 - Nov 2016

      Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

  • Extra Fresh Drinking Water
    • Norwalk, CA
    • Cashier
      • Mar 2016 - Sep 2016

      Starting up, operating, shutting down and maintenance equipment Assisting customers waiting for check out in our store. Scanning items, requesting price checks, giving coupons, collecting payment and giving change as appropriate. Starting up, operating, shutting down and maintenance equipment Assisting customers waiting for check out in our store. Scanning items, requesting price checks, giving coupons, collecting payment and giving change as appropriate.

  • Phong Van Travel
    • Vietnam
    • Vice Manager
      • Jun 2011 - Jun 2012

      Selling tickets at my ticket office, includes booking and reserving seats for guests; being responsible to check ticket's status and make orders for any guest who required special needs such as disability assistance and language supporting Selling tickets at my ticket office, includes booking and reserving seats for guests; being responsible to check ticket's status and make orders for any guest who required special needs such as disability assistance and language supporting

Education

  • Coastline Community College
    Associate in Arts, Science and Math, Social and Behavioral Sciences
    2017 -
  • Cypress College
    Associate’s Degree, Hospitality Administration/Management
    2013 - 2016
  • Mission College
    Hospitality Administration/Management
    2012 - 2013
  • RMIT University Vietnam
    Business/Commerce, General
    2010 - 2012

Community

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